Lennel House Homes Care Centre, which provides nursing and residential care for older people and adults, is set in 11 acres of gardens in the Berwickshire countryside.
Highly-trained staff cater for a variety of care needs including nursing, dementia, residential and respite care.
Situated less than a mile from Coldstream in the Scottish Borders, the home’s location offers stunning views over the River Tweed and Cheviot Hills.
Beatrix Potter stayed for a summer at the house over 100 years ago and it is known that this is where she was inspired for her famous character “Peter Rabbit”. As tribute to this, the bedroom she stayed in has been transformed into “the Beatrix Potter coffee room” for the residents and the relatives to use, which contains pictures of her work and herself.
The house was originally built around 1820 and its impressive architecture and features have been retained.
The home caters for 38 residents in single occupancy rooms, although shared rooms can be accommodated on request.
There is an in-house hair dressing salon and in-house shop which incorporates the local newsagents running a shop once a week for residents to purchase items from within the comfort of their own home.
An activities coordinator ensures each resident is involved in meaningful activities. Meals with fresh, nutritious, locally-sourced ingredients are prepared by the chef for residents to enjoy.
Group: St Philips Care Group
Person in charge: Joanne Moore (Home Manager)
Local Authority / Social Services: Scottish Borders Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 4
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Inspectorate* Report on Lennel House Homes Care Centre: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 6.4 (maximum of 10) for Lennel House Homes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Lennel House Homes Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.1 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.263 for Lennel House Homes Care Centre is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) + (10 Poors x 2) ) ÷ 57 Ratings = 4.263
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.138 Points relating to the number of positive Reviews for Lennel House Homes Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526 , then divided by 2 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lennel House Homes Care Centre has a Review Score of 6.4 (6.401) from 5 Reviews
Review submitted from a Postal Card by Peter C (Husband of Resident) on Wednesday 12 April 2017. Relates to March 2017.
My wife and I have been married 57 years so it came as quite a shock when 2 years ago she was diagnosed with Alzheimer's. I did my best to look after her at home but it became too much for me, so I had to make the decision for her to go into a care home at Lennel. Over 2 years have passed now and I have no regrets taking this big step. The manager and staff are all so nice and helpful it makes me so happy that Lennel certainly delivers. Well done St Philips, I know she is in good hands.
How likely would you be to recommend Lennel House Homes Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Claire Fernandez, Care Home Manager at Lennel House Homes Care Centre responded to this review on 18 Apr 2017:
It is satisfying to have such a positive review where this relative obviously feels happy and confident that the best care is being provided. Thank you.
Review submitted from a Website Submission by Irene S (Volunteer) on Thursday 23 March 2017. Relates to March 2017.
Lennel House is a very friendly home with a caring atmosphere. Any information needed is explained and given to you. Staff are always willing and helpful. I assist with the activities in the home and see a vast improvement in the home. The meals are always appetising and nutritious for the residents.
How likely would you be to recommend Lennel House Homes Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kirsty H (Friend of Resident) on Wednesday 22 March 2017. Relates to March 2017.
What a beautiful home with excellent facilities and staff. Staff are so kind and compassionate. The home has been under some renovations recently as is looking better than ever! The staff always seem happy and are always helpful whenever I need them.
How likely would you be to recommend Lennel House Homes Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Claire Fernandez, Care Home Manager at Lennel House Homes Care Centre responded to this review on 23 Mar 2017:
Thank you very much for your kind words. All the staff are working hard towards creating a homely, friendly atmosphere for the residents as well as provide a high standard of care and support. Staff will feel encouraged by this feedback.
Review submitted from a Website Submission by Hayley (Friend of Resident) on Tuesday 21 March 2017. Relates to February 2017.
Visited a friend at Lennel House Homes Care Centre recently who I hadn't seen in a while as I live out of the area. I was just so delighted to see a big improvement across the board! Particularly just to see such happy and relaxed residents and staff who genuinely seem to love their job! The home has come under new management and makes a big difference... feels such a lovely home from home with beautiful decor in the rooms and around the shared areas. Had such a positive visit and comforted to know my friend is being taken such good care of.
How likely would you be to recommend Lennel House Homes Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Claire Fernandez, Home Manager at Lennel House Homes Care Centre responded to this review on 22 Mar 2017:
Thank you for your kind comments. The team has worked very hard to improve the home and environment for all of our residents. It is great to be able to pass on such a positive comment to the staff who fully deserve to have their efforts recognised.
Review submitted from a Postal Card by Pauline H (Daughter of Resident) on Monday 13 June 2016. Relates to June 2016.
95% staff very good, just not enough staff. Good staff left frustrated as would do more for residents. Too quick to leave mum in bed all day with no medical reason, simple rewording of question would encourage her up and about. Better dementia training required. Sad to see residents 'parked' in tv lounge, again staffing levels not adequate, no stimulation at all. Family left frustrated by empty promises. Never been asked for personal history of mum resulting in no idea of her likes/dislikes, family or past job held etc. daily visit required to make sure primary needs are met.
How likely would you be to recommend Lennel House Homes Care Centre? Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Claire Cameron, Regional Manager at Lennel House Homes Care Centre responded to this review on 07 Jul 2016:
The concerns raised in the above review have been fully investigated by the regional manager covering the service . Measures have now been put in place to address the issues. The home manager has met with the family to directly address their concerns .
February 2017
Recipient: St Philips Care Group
Date: Wednesday 01 Feb 2017
There are currently no Care Home Idol entrants who have performed at Lennel House Homes Care Centre