Lennel House Homes Care Centre

Lennel Road, Coldstream TD12 4EX
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5 Reviews
  • Lennel House Homes Care Centre, Coldstream
Lennel House Care Centre, which provides residential care for older people and adults, is set in 11 acres of gardens in the Berwickshire countryside.

Highly-trained staff cater to a variety of care needs including nursing, dementia, residential and respite care.

Situated less than a mile from Coldstream in the Scottish Borders, the home’s location offers stunning views over the River Tweed and Cheviot Hills.

Beatrix Potter stayed for a summer at the house over 100 years ago and it is known that this is where she was inspired for her famous character 'Peter Rabbit.' As a tribute to this, the bedroom Beatrix Potter stayed in has been transformed into 'The Beatrix Potter coffee room' for the residents and the relatives to use, which contains pictures of Beatrix Potter's work.

The house was originally built around 1820 and its impressive architecture and features have been retained.

The home caters for 38 residents in single occupancy rooms, although shared rooms can be accommodated on request.

There is an in-house hairdressing salon and hairdressers visit weekly.

An activities coordinator ensures each resident is involved in meaningful activities. Meals with fresh, nutritious, locally-sourced ingredients are prepared by the chef for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1399 – £1495
  • Self-Funded Residential Dementia Care: £1399 – £1495
  • RESPITE Self-Funded Residential Care: £1399 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1399 – £1495

These prices are only a guideline, please contact Lennel House Homes Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Cassie Quashie (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Assessed on case by case basis
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Protected meal times

Parking

  • Parking to the front of the home

Lennel House Homes Care Centre Reviews (5)

Over all time Lennel House Homes Care Centre has 5 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 1
  • 0
Date Published
  • 5
  • 0
  • 0
  • 0
  • 5
Reviewer Connection to Lennel House Homes Care Centre
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Irene S (Regular Volunteer) published on 4 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lennel House is a very friendly home with a caring atmosphere. Any information needed is explained and given to you. Staff are always willing and helpful. I assist with the activities in the home and see a vast improvement in the home. The meals are always appetising and nutritious for the residents.
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  • Value for Money
Review from Peter C (Husband of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I have been married 57 years so it came as quite a shock when 2 years ago she was diagnosed with Alzheimer's. I did my best to look after her at home but it became too much for me, so I had to make the decision for her to go into a care home at Lennel. Over 2 years have passed now and I
have no regrets taking this big step. The manager and staff are all so nice and helpful it makes me so happy that Lennel certainly delivers. Well done St Philips, I know she is in good hands.
Reply from Claire Fernandez, Care Home Manager at Lennel House Homes Care Centre

It is satisfying to have such a positive review where this relative obviously feels happy and confident that the best care is being provided. Thank you.

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Review from Kirsty H (Friend of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a beautiful home with excellent facilities and staff. Staff are so kind and compassionate. The home has been under some renovations recently as is looking better than ever! The staff always seem happy and are always helpful whenever I need them.
Reply from Claire Fernandez, Care Home Manager at Lennel House Homes Care Centre

Thank you very much for your kind words. All the staff are working hard towards creating a homely, friendly atmosphere for the residents as well as provide a high standard of care and support. Staff will feel encouraged by this feedback.

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Review from Hayley (Friend of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited a friend at Lennel House Homes Care Centre recently who I hadn't seen in a while as I live out of the area. I was just so delighted to see a big improvement across the board! Particularly just to see such happy and relaxed residents and staff who genuinely seem to love their job! The home has
come under new management and makes a big difference... feels such a lovely home from home with beautiful decor in the rooms and around the shared areas. Had such a positive visit and comforted to know my friend is being taken such good care of.
Reply from Claire Fernandez, Home Manager at Lennel House Homes Care Centre

Thank you for your kind comments. The team has worked very hard to improve the home and environment for all of our residents. It is great to be able to pass on such a positive comment to the staff who fully deserve to have their efforts recognised.

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Review from Pauline H (Daughter of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
95% staff very good, just not enough staff. Good staff left frustrated as would do more for residents. Too quick to leave mum in bed all day with no medical reason, simple rewording of question would encourage her up and about. Better dementia training required. Sad to see residents 'parked' in tv lounge,
again staffing levels not adequate, no stimulation at all. Family left frustrated by empty promises. Never been asked for personal history of mum resulting in no idea of her likes/dislikes, family or past job held etc. daily visit required to make sure primary needs are met.
Reply from Claire Cameron, Regional Manager at Lennel House Homes Care Centre

The concerns raised in the above review have been fully investigated by the regional manager covering the service . Measures have now been put in place to address the issues. The home manager has met with the family to directly address their concerns .

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Overview of Review Score

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 26 Jun 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Cassie

Cassie Cleghorn

Job Title: Home Manager Joined: 2021

Cassie is our brilliant home manager at Lennel House. She is very experienced and passionate about delivering first-class care to all our residents.

Frequently Asked Questions about Lennel House Homes Care Centre

What types of Care is Lennel House Homes Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lennel House Homes Care Centre have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Lennel House Homes Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lennel House Homes Care Centre to the centre of Coldstream?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lennel House Homes Care Centre to verify any information. View our terms and conditions. Lennel House Homes Care Centre has an Enhanced Service - more info.