Queen's House

QME Care (Queens House Kelso Ltd), Angraflat Road, Kelso TD5 7NS
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8.4 5 Reviews
  • Queen's House, Kelso
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • Self-Funded Nursing Care: from £1725
  • Self-Funded Nursing Dementia Care: from £2095

These prices are only a guideline, please contact Queen's House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Dawn Barrett (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (32)

Parking

  • Parking on site is free, there is disabled parking available

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Queen's House Reviews (5)

8.4

Queen's House has a Review Score of 8.4 (8.393) out of 10, based on 2 reviews in the last 2 years. Over all time Queen's House has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
2
3

Review from Graham H (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home itself and all its staff look after my mum very well and as a family we are pleased that my mum is at Queens House. All facets of QME seem very acceptable, her room is always nice, clean and tidy and Mum enjoys the food and her regular cups of tea.

Reply from Steven Bailey, Executive Assistant at Queen's House

Thank you for the lovely feedback, it means a great deal.

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Treated with Dignity

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Review from J B (Brother of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled into Queen's House very well and appears quite content. A family friend takes her out in the car twice a week, weather permitting, which provides some real change to the daily routine. Overall, it is working very well.

Reply from Steven Bailey, Executive Assistant at Queen's House

Thank you for your feedback, it means a great deal. We are also delighted that your sister has settled in so well!

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Review from Ian A (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our mother and all her family, please accept these few words of gratitude as our token of appreciation to all the wonderful staff members at Queens House who have made mum's life so enjoyable and who provided her with such a wonderful 90th birthday party last week. She is as happy as she
has been for many years and this is a testimony to you all. We are truly blessed to have such a quality care home in Kelso. Thank you.

Reply from Karen Ballard, Registered Manager at Queen's House

Thank you for the lovely feedback, we have shared this with our teams and it means a great deal to us all.

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Review from Angus A (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Queens House and the level of service and support received. Mother is very happy and has settled in extremely well; she loves the interaction with all the staff, who are very engaging and friendly. Communications are good and timely, so the family feel well connected
to the service.

Reply from Karen Ballard, Registered Manager at Queen's House

Thank you for the lovely feedback, we have shared this with our teams and means a great deal to all of us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Review from L R (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very well looked after by the staff.
Regular updates given on her care, and I can speak to anyone if I need to.
Very good communication over Covid, and I was able to visit Mum for the majority of the time, Newsletters are very useful.

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Current Review Score: 8.4 (8.393)

Overview of Review Score

The Review Score of 8.4 (8.393) out of 10 for Queen's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Queen's House is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.438 Points relating to the number of positive Reviews for Queen's House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 29 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Queen's House

What types of Care is Queen's House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen's House have?

There are 32 Single Rooms.

What are the Facilities & Services at Queen's House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen's House to the centre of Kelso?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's House to verify any information. View our terms and conditions. Queen's House has an Basic Service - more info.