Care Homes Owned by QME Care (Queen's House Kelso Ltd)

for a new pair to be bought and I would hope that he is encouraged to use these and do whatever reading he can and that the glasses are kept safe for him.

in her new home. I have total confidence in the care that she has received. During the past two years.

it wasn't available anyway. We have been loved and cared for and I know we are in the presence of professionals. I have observed how staff dealt with my husband and learnt so much. I have also seen some of the challenges they have to deal with - nothing is too much trouble. The calm and gentleness have blown me away. Of course, life is never 100% perfect and on the only occasion I spoke with management about something which upset me, it was dealt with promptly with immediate feedback to me.

The thing is my husband was in another care home for two months beforehand - so I know how exceptional Murray East is.

has been for many years and this is a testimony to you all. We are truly blessed to have such a quality care home in Kelso. Thank you.

to the service.

newsletter. When they arrived at reception there was no one who knew anything about where they should be! They were taken to Murray West where they gave a performance enjoyed by everyone but they weren't wearing masks! Obviously, it would have been impossible to sing with masks on. Carers didn't seem to know they were coming.
Not the first time that information wasn't getting to the right place.
Also, would like to see sun umbrellas provided and sunscreen for all residents outside in the sun on hot days, not just one tatty umbrella!

feels safe and secure.

Many, many thanks to all staff.

to meals, should they want something 'special' to them eg a request for bacon and eggs at 4.00 in the afternoon!

staff are always friendly and welcoming, nothing is too much trouble. The kindness has been extended to the wider family. I feel that my mum is in a place where she is well looked after and safe and her wishes and needs are understood. Mum is always telling me how much she likes the staff and the food!

We love the environment, which is welcoming and spotless. It is so nice that each resident has their own outdoor space which they can access from their rooms. The fact that there are only 9 residents in Evanthea with a consistent staff team is very important to us. We are delighted with how well Mum has settled and this is down to the care she receives from the team around her.