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- Barchester Pentland View Care Home

the staff could not have been more accommodating, helpful or understanding to our familyF M(Daughter of Resident/Service User)

Mum is very happy and we as a family take comfort that she is being well looked afterG M(Son of Resident/Service User)

I would have no problem in recommending the care home to anyone looking to place a loved onS K(Wife of Resident/Service User)

the staff could not have been more accommodating, helpful or understanding to our familyF M(Daughter of Resident/Service User)

Mum is very happy and we as a family take comfort that she is being well looked afterG M(Son of Resident/Service User)

I would have no problem in recommending the care home to anyone looking to place a loved onS K(Wife of Resident/Service User)

Barchester Pentland View Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen...
Care Provided by Barchester Pentland View Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Pentland View Care Home for full pricing details and T&Cs.
Contact Barchester Pentland View Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Megyn Todd(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2004
- Number of floors: 1
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (3)
Barchester Pentland View Care Home Reviews (37)
Barchester Pentland View Care Home has a Review Score of 9.3 (9.277) out of 10, based on 11 reviews in the last 2 years.
Over all time Barchester Pentland View Care Home has 37 reviews.
I don't want to praise them TOO much - so tick 'good'.
The food is lovely, and plenty of it. They're always bringing cups of tea.
My room is very comfortable - I've got everything I need.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
She is thriving and loves it! The activity programme is so entertaining. I doubted when she first went that it wouldn't be for her, but I eat my words!!! Thankyou all for everything you do!!!
Thank you very much for your kind review , we are pleased to know that you had a positive experience
Transition from hospital to Pentland View was effortless. Mum settled in fairly quickly, staff are amazing & so kind - nothing is too much trouble for them. We have no concerns or worries about Mum being there - All the activities on offer keep her mind occupied - better social life than me!
Thank you very much for your kind review , we are pleased to know that you had a positive experience
Everything about Pentland View care home I found perfect.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
My Dad went into the home in Sep, and he only had a little over a week then got moved itno the dementia unit, which has very little in the way of entertainment, it's always videos of the Queen on the TV. Communication is terrible, its hard to find a nurse to talk to.Carer told me I have to speak to a nurse to find out how he is. Some of the staff are very helpful and nice, but I am afraid some are NOT. My dad often missed breakfast & meals a sthey leave him asleep even when asked to get him up for food as he's loosing weight. They have lost his hearing aids which cost £3500.
Thanks for taking the time to leave your review, we're sorry to learn you were unhappy with your experience with our Pentland View Care Home. Our dementia unit offers appropriate entertainment for its residents, however the team are open to any suggestions our residents or families may have to...
I have much to be grateful for with Pentland View care home, as I know I can rely on the excellent management and staff there to care for dad. His needs are known and are well catered for, so I can rest easy knowing he is in safe hands. Thank you to all at Pentland View, Thurso, for the wonderful care you provide to my dad on a daily basis, and of course, a very happy and blessed Christmas to you!
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Mum is being very well looked after. She has now been in Pentland View for 2 years, whilst she is never keen to leave her room the staff continue to offer opportunities to do so. We are grateful she is not left in her room and for the times when she joins events. She also particularly enjoys visits from therapy animals and the staff always make sure she gets a visit, she is enjoying the food and is now drinking enough for the first time in a long times. Finally we are always made very welcome when we call and visit.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Communication is particularly good; we never hesitate to call or email and, likewise, staff know they can contact us. We are reassured to know that our mum is safe and very content at Pentland View.
Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
All the staff from cleaners, carers, nurses and management have been so kind, friendly and understanding.
We could not fault a single thing.
We feel so fortunate to have been able to get a bed just when we most needed it.
Thank you to the manager, clinical lead (there are many more to thank) what you do makes a huge difference. Thank you.
Condolences to the family at this time and thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
The care my husband is given is of the highest quality. Also, the activities are amazing. Always stimulating and enjoyable. The staff are friendly and vigilant to the needs of the relatives as well as being exemplary. I personally have felt 'listened to' by staff/management and been shown great kindness.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
We have had such a positive experience, as a family, with the care my dad is receiving at Barchester Pentland View Care Home since he has resided there these past few months, I felt the need to share. We have found the staff to always be professional, friendly and really caring towards my dad and other residents under extremely challenging situations. The care assistants, activity coordinators, nurses, management and domestic staff all do a brilliant job with a much-needed dose of humour and show tremendous kindness towards residents who at this stage in their life may have more advanced stages of dementia. I have found them to be honest and transparent when there have been issues with my dad. Above all, they have shown compassion and understanding not only towards my dad but also my mum who has been going through a tough time with the transition of my dad going into residential care. Well done Pentland View!
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My wife has been a resident of Pentland View for two years, and I cannot praise the staff enough. The care is excellent and I have no worries or concerns. I am kept well informed and can contact the staff if I need to.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The managerial staff have also been very helpful with advice as to how to manage my wife's condition and allocating extra support when needed with the help of the social work dept in the area and to them, I say thank you also.
It is early days yet but so far I can only commend their commitment to carry out a very difficult job.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
After four weeks in Pentland View, there has been a positive improvement in my wife's health and appearance and is more alert and cheerful. Thank you.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My wife is well looked after in nice, comfortable surroundings. Staff are helpful and supportive.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My friend is very happy here loves the food, enjoys the banter with the staff. Would advise anyone to come here to stay as it is excellent and he is very well looked after and feels safe and secure.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I am very pleased with the care Mum receives here. During Mum's recent illness the staff could not have been more accommodating, helpful or understanding to our family. Nursing care has been excellent, with staff having a good understanding of dementia and cognitive decline.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My husband is very content, is looked after by very dedicated staff who interact with residents on all levels as well as with me and other visitors. I hold all nurses and support staff whom I met in high regard. Although I live quite a long way from the home, I am delighted my husband is in a loving and caring environment. I thank them all.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
On a visit, refreshments came around including a small bowl of ice cream. My wife has arthritic fingers and can't use utensils. I went to assist her to eat it with a teaspoon and the care assistant wouldn't let me. I enquired why and was told she had to do it, not me. No reason was given. Not much care there!
The staff are lovely, friendly and efficient and there are activities dad enjoys.
His room is clean and tidy and dad is clean and well dressed. he enjoys the meals. Excellent. Thank you.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 05 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Good
(4)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 28 Apr 2026
After twenty-seven years of continuous service at Pentland View in Thurso, much-loved administrator, Lyn Ross, has decided to retire. Staff and residents at the home sent Lyn off in style...
- 19 Aug 2025
Pentland View care home, in Thurso, was full of wonder on Friday when Owl Adventures brought three of their beautiful owls in to visit the home. In preparation for the...
- 09 Jul 2025
Pentland View in Thurso decided to add a bit of whimsical magic to their week and threw a Mad Hatter’s Tea Party on Friday 4th July. While the weather did...
There are no upcoming events for Barchester Pentland View Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Meet the Team (1)

Hi, my name is Megyn and I am the General Manager here at Pentland View.
I joined the home in November 2024. I have over 4 years of experience working within the older person sector and those living with Dementia. I am passionate about ensuring all of our residents receive the best possible care and experience and bring a wealth of knowledge to the home.
Myself and my team look forward to welcoming you to our home.
Frequently Asked Questions about Barchester Pentland View Care Home
What types of Care is Barchester Pentland View Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Pentland View Care Home have?
There are 44 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Pentland View Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Barchester Pentland View Care Home to the centre of Thurso?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Pentland View Care Home to verify any information. View our terms and conditions. Barchester Pentland View Care Home has an Enhanced Service -more info.