Barchester Pentland View Care Home

Scrabster Road, Burnside, Thurso KW14 7UQ
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9.7 32 Reviews
  • Barchester Pentland View Care Home, Thurso
Barchester Pentland View Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1845

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Pentland View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Megyn Todd (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (3)

Barchester Pentland View Care Home Reviews (32)

9.7

Barchester Pentland View Care Home has a Review Score of 9.7 (9.664) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester Pentland View Care Home has 32 reviews.

Overall Experience
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  • 11
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Date Published
  • 32
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  • 10
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Reviewer Connection to Barchester Pentland View Care Home
  • 10
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Total of 32, showing 1-20
Review from S R (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being very well looked after. She has now been in Pentland View for 2 years, whilst she is never keen to leave her room the staff continue to offer opportunities to do so. We are grateful she is not left in her room and for the times when she joins events. She also particularly enjoys visits
from therapy animals and the staff always make sure she gets a visit, she is enjoying the food and is now drinking enough for the first time in a long times. Finally we are always made very welcome when we call and visit.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from E B (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family has now entrusted our mum's care to Pentland View for three and a half years. In that time we have developed very good relationships with the staff, who know our mum very well. The are aware of her needs and care for her with good humour, patience and sensitivity.
Communication is particularly
good; we never hesitate to call or email and, likewise, staff know they can contact us. We are reassured to know that our mum is safe and very content at Pentland View.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from E A (Relative of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The respite and subsequent end of life care given was absolutely outstanding.
All the staff from cleaners, carers, nurses and management have been so kind, friendly and understanding.
We could not fault a single thing.
We feel so fortunate to have been able to get a bed just when we most needed
it.
Thank you to the manager, clinical lead (there are many more to thank) what you do makes a huge difference. Thank you.
Reply from Jane Longstaff, DSM NE & Scotland at Barchester Pentland View Care Home

Condolences to the family at this time and thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Rosemary E (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband is given is of the highest quality. Also, the activities are amazing. Always stimulating and enjoyable. The staff are friendly and vigilant to the needs of the relatives as well as being exemplary. I personally have felt 'listened to' by staff/management and been shown great kindness.
Reply from Jane Longstaff, On behalf of Pentland View at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Rab E (Son of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had such a positive experience, as a family, with the care my dad is receiving at Barchester Pentland View Care Home since he has resided there these past few months, I felt the need to share. We have found the staff to always be professional, friendly and really caring towards my dad and other
residents under extremely challenging situations. The care assistants, activity coordinators, nurses, management and domestic staff all do a brilliant job with a much-needed dose of humour and show tremendous kindness towards residents who at this stage in their life may have more advanced stages of dementia. I have found them to be honest and transparent when there have been issues with my dad. Above all, they have shown compassion and understanding not only towards my dad but also my mum who has been going through a tough time with the transition of my dad going into residential care. Well done Pentland View!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Robin I (Husband of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Pentland View for two years, and I cannot praise the staff enough. The care is excellent and I have no worries or concerns. I am kept well informed and can contact the staff if I need to.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Cleanliness
  • Treated with Dignity
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Review from Drew C (Husband of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife was admitted to the nursing home in December 2023 suffering from dementia from day one the staff have been pretty marvellous in meeting her needs, she constantly needs reassurance and comfort from them to make her feel secure and so far they have provided it in spades for which I thank them.
The
managerial staff have also been very helpful with advice as to how to manage my wife's condition and allocating extra support when needed with the help of the social work dept in the area and to them, I say thank you also.
It is early days yet but so far I can only commend their commitment to carry out a very difficult job.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from Thomas K (Husband of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After four weeks in Pentland View, there has been a positive improvement in my wife's health and appearance and is more alert and cheerful. Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from James F (Husband of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is well looked after in nice, comfortable surroundings. Staff are helpful and supportive.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from J G (Friend of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy here loves the food, enjoys the banter with the staff. Would advise anyone to come here to stay as it is excellent and he is very well looked after and feels safe and secure.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from F M (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care Mum receives here. During Mum's recent illness the staff could not have been more accommodating, helpful or understanding to our family. Nursing care has been excellent, with staff having a good understanding of dementia and cognitive decline.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Charlotte B (Wife of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very content, is looked after by very dedicated staff who interact with residents on all levels as well as with me and other visitors. I hold all nurses and support staff whom I met in high regard. Although I live quite a long way from the home, I am delighted my husband is in a loving
and caring environment. I thank them all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Agnes F (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is generally well cared for at Barchester Pentland View and I am very grateful for the kind assistance of the staff and management there. The regular care staff and nurses know Dad well and I am reassured by that. I also know that if I raise any issues with the office, those are looked at
immediately and acted upon. That gives me great peace of mind. The manager there is excellent.
It is my general observation that some of my dad's care needs are very well met i.e access to activities, snacks, etc and other needs may need more attention i.e. fluid intake, ear wax, etc. The longer-term staff (those that have been there for years) appear to know Dad's needs well and make accommodations for him. I am less sure about the newer staff members.
Thanks to all at Pentland View!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from William B (Husband of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife has narrow veins and it is not an easy job to obtain a blood sample. A nurse in trying to get a sample tried and my wife ended up with five places where the attempt has been made. The dressings remained for a week. Someone more competent ought to have been chosen.
On a visit, refreshments came
around including a small bowl of ice cream. My wife has arthritic fingers and can't use utensils. I went to assist her to eat it with a teaspoon and the care assistant wouldn't let me. I enquired why and was told she had to do it, not me. No reason was given. Not much care there!
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Review from D M (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is receiving excellent care at Pentland View. In his own words, he told me " I can't think of enjoying anything as much as I enjoy this place, I love my room and the lovely outlook".
The staff are lovely, friendly and efficient and there are activities dad enjoys.
His room is clean and tidy
and dad is clean and well dressed. he enjoys the meals. Excellent. Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from G M (Son of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over 4 months now and has received an exceptional level of care from day 1. Staff are excellent, friendly and efficient. Mum is very happy and we as a family take comfort that she is being well looked after. We visit 3 times a week and her room is always very clean
and tidy. It is an acceptable size, well equipped and has a lovely garden view. A wide range of organised activities for residents and visiting arrangements are very flexible. Good communication from management/staff regarding any planned changes to mum's medication, hospital visits etc. We are so blessed to have such a lovely care home near to where we live.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
While the staff who look after my mother are very nice, kind, and caring, I find communication with management difficult. The rooms are very small and basic with washing facilities only, a toilet and a sink. Surprising given the cost to residents. I do think it would be helpful if deep cleaning was
carried out more often. Dementia residents do not have the same level of facilities as other residents. Dementia patients eat in their small lounge come eating area, while other residents have a separate dining room and very large, spacious lounge which overlooks the garden. Very nice garden. Dementia patients can use the large lounge on request, but do have to leave if there is a staff meeting in there. The dementia patients do not have a direct view of the garden.
During Covid, communication with management in this home has been difficult to the point of being obstructive. This should be a home from home for the residents, but sadly I do not think this is the case for my mum.
Reply from General Manager, Pentland View Care Home at Barchester Pentland View Care Home

Dear Amanda, thank you for taking the time to write a review, we are sorry to read Pentland View does not meet your expectations. We value all feedback we receive and would like to discuss your comments in more detail, please do contact me on 01847 896920 or via email on PentlandView@barchester.com.

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Review from K T (Granddaughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room reasonably small, not satisfactorily laid out i.e space for setting things or plugging in things, not enough sockets. The bathroom is small and constantly full of things that won't fit in the room. Variety of food, not great! Contact through the recent outbreak of Covid was poor - no answer with
phone and no regular updates. Manageress could do with some training on how to speak to people.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for taking the time to add a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. Your review rating is lower than we would expect and we are sorry for that. Do let us know what we can do to help and support you better by emailing PentlandView@barchester.com. Kind Regards, General Manager Pentland View Care Home

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Review from D M (Husband of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife continues to be cared for as a much-loved family member, because of acute mobility problems on top of her advanced dementia issues, her care has never been easy and of course, Covid-19 has not helped in this regard. Yet the standard of care she receives has never been found wanting. The writer
has experienced a lot of difficulty in communication with the NHS recently. The home has been very supportive during this time.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from John O (Friend of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good. Individually staff are excellent (those who actually care for residents). Do not like it when certain words etc are frowned upon ie death/died etc by management. It is natural. More blue badge parking space is required. Provision for visitors is very good. Full-time physio and weekly
doctors visit. It would be good if ears were checked (and syringed) by a nurse every month as wax builds up in elderly people, making them deaf. Six rails on beds for those who may fall out.
Most companies get fed up with us commenting and making suggestions.
We do not give top or bottom marks.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Barchester Pentland View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Barchester Pentland View Care Home is calculated as follows: ( (84 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Pentland View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Oct 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Megyn

Megyn Todd

Job Title: General Manager Joined: 2024

Hi, my name is Megyn and I am the General Manager here at Pentland View.


I joined the home in November 2024. I have over 4 years of experience working within the older person sector and those living with Dementia. I am passionate about ensuring all of our residents receive the best possible care and experience and bring a wealth of knowledge to the home.


Myself and my team look forward to welcoming you to our home.

Frequently Asked Questions about Barchester Pentland View Care Home

What types of Care is Barchester Pentland View Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Pentland View Care Home have?

There are 44 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Pentland View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Pentland View Care Home to the centre of Thurso?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Pentland View Care Home to verify any information. View our terms and conditions. Barchester Pentland View Care Home has an Enhanced Service - more info.