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Barchester Pentland View Care Home

Scrabster Road, Burnside, Thurso, Highland KW14 7UQ
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the staff could not have been more accommodating, helpful or understanding to our familyF M(Daughter of Resident/Service User)
Barchester Pentland View Care Home, Thurso
Mum is very happy and we as a family take comfort that she is being well looked afterG M(Son of Resident/Service User)
Barchester Pentland View Care Home, Thurso
I would have no problem in recommending the care home to anyone looking to place a loved onS K(Wife of Resident/Service User)
Barchester Pentland View Care Home, Thurso

Barchester Pentland View Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen...  

Care Provided by Barchester Pentland View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,953N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Pentland View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Megyn Todd(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (3)

Barchester Pentland View Care Home Reviews (37)

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9.3

Barchester Pentland View Care Home has a Review Score of 9.3 (9.277) out of 10, based on 11 reviews in the last 2 years. Over all time Barchester Pentland View Care Home has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from G M (Son of Resident) published on 7 September 2022 Submitted via Website
Overall Experience

My mother has been a resident for over 4 months now and has received an exceptional level of care from day 1. Staff are excellent, friendly and efficient. Mum is very happy and we as a family take comfort that she is being well looked after. We visit 3 times a week and her room is always very clean and tidy. It is an acceptable size, well equipped and has a lovely garden view. A wide range of organised activities for residents and visiting arrangements are very flexible. Good communication from management/staff regarding any planned changes to mum's medication, hospital visits etc. We are so blessed to have such a lovely care home near to where we live.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A B (Daughter of Resident) published on 13 July 2022 Submitted via Website
Overall Experience
While the staff who look after my mother are very nice, kind, and caring, I find communication with management difficult. The rooms are very small and basic with washing facilities only, a toilet and a sink. Surprising given the cost to residents. I do think it would be helpful if deep cleaning was carried out more often. Dementia residents do not have the same level of facilities as other residents. Dementia patients eat in their small lounge come eating area, while other residents have a separate dining room and very large, spacious lounge which overlooks the garden. Very nice garden. Dementia patients can use the large lounge on request, but do have to leave if there is a staff meeting in there. The dementia patients do not have a direct view of the garden.

During Covid, communication with management in this home has been difficult to the point of being obstructive. This should be a home from home for the residents, but sadly I do not think this is the case for my mum.

Reply from General Manager, Pentland View Care Home at Barchester Pentland View Care Home

Dear Amanda, thank you for taking the time to write a review, we are sorry to read Pentland View does not meet your expectations. We value all feedback we receive and would like to discuss your comments in more detail, please do contact me on 01847 896920 or via email on PentlandView@barchester.com.

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Review from K T (Granddaughter of Resident) published on 11 May 2022 Submitted via Postal Card
Overall Experience

Room reasonably small, not satisfactorily laid out i.e space for setting things or plugging in things, not enough sockets. The bathroom is small and constantly full of things that won't fit in the room. Variety of food, not great! Contact through the recent outbreak of Covid was poor - no answer with phone and no regular updates. Manageress could do with some training on how to speak to people.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for taking the time to add a review. At Barchester we value all feedback and comments made to us so we can continuously improve our service. Your review rating is lower than we would expect and we are sorry for that. Do let us know what we can do to help and support you better by emailing PentlandView@barchester.com. Kind Regards, General Manager Pentland View Care Home

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Review from D M (Husband of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

My wife continues to be cared for as a much-loved family member, because of acute mobility problems on top of her advanced dementia issues, her care has never been easy and of course, Covid-19 has not helped in this regard. Yet the standard of care she receives has never been found wanting. The writer has experienced a lot of difficulty in communication with the NHS recently. The home has been very supportive during this time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from John O (Friend of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience
Overall very good. Individually staff are excellent (those who actually care for residents). Do not like it when certain words etc are frowned upon ie death/died etc by management. It is natural. More blue badge parking space is required. Provision for visitors is very good. Full-time physio and weekly doctors visit. It would be good if ears were checked (and syringed) by a nurse every month as wax builds up in elderly people, making them deaf. Six rails on beds for those who may fall out.
Most companies get fed up with us commenting and making suggestions.

We do not give top or bottom marks.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from W B (Nephew of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

Excellent home. Very clean. Staff very friendly and helpful. Very caring. Nursing staff are excellent and management excellent.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A M (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

Staff not only provide care to their residents but are supportive of families through the dementia journey. Personal centred approach evident when visiting and good rapport between staff and residents.

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Review from E W (Wife of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

My husband has lived here for 18 months. We had respite experience of another home. Pentland View is vastly superior. The quality standard comes from the top. The manager of Pentland View and senior nursing staff are approachable and very hands-on and dependable. My concerns always are acknowledged and addressed. The carers are kind and considerate.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G F (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

My relative has been a resident for the last 12 years. I cannot fault the care he receives from all members of staff. They are friendly and always happy to help. A clean and tidy home, hard-working staff and food looks good. I will be forever grateful. Thank you so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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No Rating
Review from S K (Wife of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

The Pentland View is a welcoming and friendly care home. All the staff are approachable and helpful if you have any problems. The living room is large and tastefully furnished and is a good place for families to get together. The large garden is well maintained and we use it frequently weather permitting. I would have no problem in recommending the care home to anyone looking to place a loved one.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D M (Resident / Service User) published on 1 November 2019 Submitted via Postal Card
Overall Experience

Carers cannot be faulted. All are diligent, thoughtful and patient. Food is adequate but varies with who the cook is on duty. One instance, omelette like a flat piece of cardboard, totally indigestible! Garden peas served al dente and hardly cooked enough. Eggs, poached or fried, yolks are always hard.

Reply from Morag Lindsay, Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your comment regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We would like to apologise for any...  

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Review from L B (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

Mum has settled in well. She feels well looked after and has a good relationship with staff and has made firm friendships with other residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D F (Husband of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

Staff friendly and very helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Pentland View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Norah B (Resident / Service User) published on 14 December 2017 Submitted via Postal Card
Overall Experience

I was apprehensive about going into a nursing home as I have always been independent but my son was advised by a doctor for my safety. I can honestly say that I am very happy and surprised. The home is lovely and comfortable. The food is excellent and the staff are excellent too.

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Review from James M (Husband of Resident) published on 24 October 2017 Submitted via Postal Card
Overall Experience

The staff are all of a kind caring nature and go about their work with tender loving care.

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Review from Angela S (Daughter of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

I cannot praise this home enough. The care my mother has received is first class. Exceptional, friendly staff... All willing to go 'the extra mile'. All work well as a team and the manager and the head of the unit ensure the staff deliver an excellent standard of care. I am updated daily on mum's frail condition and have every confidence that mum's privacy and dignity are respected at all times.

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Review from J P (Friend of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

I have visited Pentland View for many years. Firstly to visit a friend, then my aunt was a resident. At present, I have been visiting a friend for 6 years, so probably a visitor for well over 20 years. The home is always clean and tidy. The staff are pleasant and helpful! Some entertainment is provided. A hairdresser and a podiatrist visit regularly. The meals are good. The staff have made an attractive garden. I had looked at other nursing homes for my aunt but decided Pentland View was superior.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 05 March 2026
  • How well do we support people's wellbeing?
    Very Good

    (5)

  • How good is our leadership?
    Good

    (4)

  • How good is our staff team?
    Very Good

    (5)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Very Good

    (5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 28 Apr 2026

    After twenty-seven years of continuous service at Pentland View in Thurso, much-loved administrator, Lyn Ross, has decided to retire. Staff and residents at the home sent Lyn off in style...

  • 19 Aug 2025

    Pentland View care home, in Thurso, was full of wonder on Friday when Owl Adventures brought three of their beautiful owls in to visit the home. In preparation for the...

  • 09 Jul 2025

    Pentland View in Thurso decided to add a bit of whimsical magic to their week and threw a Mad Hatter’s Tea Party on Friday 4th July. While the weather did...

Upcoming Events

There are no upcoming events for Barchester Pentland View Care Home.

Awards / Recognitions (15)

Meet the Team (1)

Megyn Todd
Megyn ToddJob Title:General ManagerJoined: 2024

Hi, my name is Megyn and I am the General Manager here at Pentland View.

I joined the home in November 2024. I have over 4 years of experience working within the older person sector and those living with Dementia. I am passionate about ensuring all of our residents receive the best possible care and experience and bring a wealth of knowledge to the home.

Myself and my team look forward to welcoming you to our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Pentland View Care Home to verify any information. View our terms and conditions. Barchester Pentland View Care Home has an Enhanced Service -more info.