Submit a Review for Barchester Pentland View Care Home
Scrabster Road, Burnside, Thurso, KW14 7UQ
View full details of Barchester Pentland View Care HomeLatest Reviews for Barchester Pentland View Care Home
04 March 2026
Fabulous care home, the surroundings are beautiful and my Mum is shown care with dignity and love!
She is thriving and loves it! The activity programme is so entertaining. I doubted when she first went that it wouldn't be for her, but I eat my words!!! Thankyou all for everything you do!!!
03 March 2026
Transition from hospital to Pentland View was effortless. Mum settled in fairly quickly, staff are amazing & so kind - nothing is too much trouble for them. We have no concerns or worries about Mum being there - All the activities on offer keep her mind occupied - better social life than me!
16 February 2026
I found staff & management very very nice.
Everything about Pentland View care home I found perfect.
28 January 2026
My Dad went into the home in Sep, and he only had a little over a week then got moved itno the dementia unit, which has very little in the way of entertainment, it's always videos of the Queen on the TV. Communication is terrible, its hard to find a nurse to talk to.Carer told me I have to speak to
a nurse to find out how he is. Some of the staff are very helpful and nice, but I am afraid some are NOT. My dad often missed breakfast & meals a sthey leave him asleep even when asked to get him up for food as he's loosing weight. They have lost his hearing aids which cost £3500.
24 December 2025
I have much to be grateful for with Pentland View care home, as I know I can rely on the excellent management and staff there to care for dad. His needs are known and are well catered for, so I can rest easy knowing he is in safe hands. Thank you to all at Pentland View, Thurso, for the wonderful
care you provide to my dad on a daily basis, and of course, a very happy and blessed Christmas to you!
11 September 2025
Mum is being very well looked after. She has now been in Pentland View for 2 years, whilst she is never keen to leave her room the staff continue to offer opportunities to do so. We are grateful she is not left in her room and for the times when she joins events. She also particularly enjoys visits
from therapy animals and the staff always make sure she gets a visit, she is enjoying the food and is now drinking enough for the first time in a long times. Finally we are always made very welcome when we call and visit.
25 June 2025
Our family has now entrusted our mum's care to Pentland View for three and a half years. In that time we have developed very good relationships with the staff, who know our mum very well. The are aware of her needs and care for her with good humour, patience and sensitivity.
Communication is
particularly good; we never hesitate to call or email and, likewise, staff know they can contact us. We are reassured to know that our mum is safe and very content at Pentland View.
23 May 2025
The respite and subsequent end of life care given was absolutely outstanding.
All the staff from cleaners, carers, nurses and management have been so kind, friendly and understanding.
We could not fault a single thing.
We feel so fortunate to have been able to get a bed just when we most
needed it.
Thank you to the manager, clinical lead (there are many more to thank) what you do makes a huge difference. Thank you.
16 August 2024
The care my husband is given is of the highest quality. Also, the activities are amazing. Always stimulating and enjoyable. The staff are friendly and vigilant to the needs of the relatives as well as being exemplary. I personally have felt 'listened to' by staff/management and been shown great
kindness.
30 July 2024
We have had such a positive experience, as a family, with the care my dad is receiving at Barchester Pentland View Care Home since he has resided there these past few months, I felt the need to share. We have found the staff to always be professional, friendly and really caring towards my dad and
other residents under extremely challenging situations. The care assistants, activity coordinators, nurses, management and domestic staff all do a brilliant job with a much-needed dose of humour and show tremendous kindness towards residents who at this stage in their life may have more advanced stages of dementia. I have found them to be honest and transparent when there have been issues with my dad. Above all, they have shown compassion and understanding not only towards my dad but also my mum who has been going through a tough time with the transition of my dad going into residential care. Well done Pentland View!
16 July 2024
My wife has been a resident of Pentland View for two years, and I cannot praise the staff enough. The care is excellent and I have no worries or concerns. I am kept well informed and can contact the staff if I need to.
15 May 2024
My wife was admitted to the nursing home in December 2023 suffering from dementia from day one the staff have been pretty marvellous in meeting her needs, she constantly needs reassurance and comfort from them to make her feel secure and so far they have provided it in spades for which I thank them.
The managerial staff have also been very helpful with advice as to how to manage my wife's condition and allocating extra support when needed with the help of the social work dept in the area and to them, I say thank you also.
It is early days yet but so far I can only commend their commitment to carry out a very difficult job.
13 May 2024
After four weeks in Pentland View, there has been a positive improvement in my wife's health and appearance and is more alert and cheerful. Thank you.
30 April 2024
My wife is well looked after in nice, comfortable surroundings. Staff are helpful and supportive.
09 April 2024
My friend is very happy here loves the food, enjoys the banter with the staff. Would advise anyone to come here to stay as it is excellent and he is very well looked after and feels safe and secure.
29 August 2023
I am very pleased with the care Mum receives here. During Mum's recent illness the staff could not have been more accommodating, helpful or understanding to our family. Nursing care has been excellent, with staff having a good understanding of dementia and cognitive decline.
22 August 2023
My husband is very content, is looked after by very dedicated staff who interact with residents on all levels as well as with me and other visitors. I hold all nurses and support staff whom I met in high regard. Although I live quite a long way from the home, I am delighted my husband is in a loving
and caring environment. I thank them all.
01 December 2022
My wife has narrow veins and it is not an easy job to obtain a blood sample. A nurse in trying to get a sample tried and my wife ended up with five places where the attempt has been made. The dressings remained for a week. Someone more competent ought to have been chosen.
On a visit, refreshments
came around including a small bowl of ice cream. My wife has arthritic fingers and can't use utensils. I went to assist her to eat it with a teaspoon and the care assistant wouldn't let me. I enquired why and was told she had to do it, not me. No reason was given. Not much care there!
07 September 2022
My father is receiving excellent care at Pentland View. In his own words, he told me " I can't think of enjoying anything as much as I enjoy this place, I love my room and the lovely outlook".
The staff are lovely, friendly and efficient and there are activities dad enjoys.
His room is clean and
tidy and dad is clean and well dressed. he enjoys the meals. Excellent. Thank you.
07 September 2022
My mother has been a resident for over 4 months now and has received an exceptional level of care from day 1. Staff are excellent, friendly and efficient. Mum is very happy and we as a family take comfort that she is being well looked after. We visit 3 times a week and her room is always very clean
and tidy. It is an acceptable size, well equipped and has a lovely garden view. A wide range of organised activities for residents and visiting arrangements are very flexible. Good communication from management/staff regarding any planned changes to mum's medication, hospital visits etc. We are so blessed to have such a lovely care home near to where we live.
Latest Reviews for Barchester Pentland View Care Home
04 March 2026
Fabulous care home, the surroundings are beautiful and my Mum is shown care with dignity and love!
She is thriving and loves it! The activity programme is so entertaining. I doubted when she first went that it wouldn't be for her, but I eat my words!!! Thankyou all for everything you do!!!
03 March 2026
Transition from hospital to Pentland View was effortless. Mum settled in fairly quickly, staff are amazing & so kind - nothing is too much trouble for them. We have no concerns or worries about Mum being there - All the activities on offer keep her mind occupied - better social life than me!
16 February 2026
I found staff & management very very nice.
Everything about Pentland View care home I found perfect.
28 January 2026
My Dad went into the home in Sep, and he only had a little over a week then got moved itno the dementia unit, which has very little in the way of entertainment, it's always videos of the Queen on the TV. Communication is terrible, its hard to find a nurse to talk to.Carer told me I have to speak to
a nurse to find out how he is. Some of the staff are very helpful and nice, but I am afraid some are NOT. My dad often missed breakfast & meals a sthey leave him asleep even when asked to get him up for food as he's loosing weight. They have lost his hearing aids which cost £3500.
24 December 2025
I have much to be grateful for with Pentland View care home, as I know I can rely on the excellent management and staff there to care for dad. His needs are known and are well catered for, so I can rest easy knowing he is in safe hands. Thank you to all at Pentland View, Thurso, for the wonderful
care you provide to my dad on a daily basis, and of course, a very happy and blessed Christmas to you!
11 September 2025
Mum is being very well looked after. She has now been in Pentland View for 2 years, whilst she is never keen to leave her room the staff continue to offer opportunities to do so. We are grateful she is not left in her room and for the times when she joins events. She also particularly enjoys visits
from therapy animals and the staff always make sure she gets a visit, she is enjoying the food and is now drinking enough for the first time in a long times. Finally we are always made very welcome when we call and visit.
25 June 2025
Our family has now entrusted our mum's care to Pentland View for three and a half years. In that time we have developed very good relationships with the staff, who know our mum very well. The are aware of her needs and care for her with good humour, patience and sensitivity.
Communication is
particularly good; we never hesitate to call or email and, likewise, staff know they can contact us. We are reassured to know that our mum is safe and very content at Pentland View.
23 May 2025
The respite and subsequent end of life care given was absolutely outstanding.
All the staff from cleaners, carers, nurses and management have been so kind, friendly and understanding.
We could not fault a single thing.
We feel so fortunate to have been able to get a bed just when we most
needed it.
Thank you to the manager, clinical lead (there are many more to thank) what you do makes a huge difference. Thank you.
16 August 2024
The care my husband is given is of the highest quality. Also, the activities are amazing. Always stimulating and enjoyable. The staff are friendly and vigilant to the needs of the relatives as well as being exemplary. I personally have felt 'listened to' by staff/management and been shown great
kindness.
30 July 2024
We have had such a positive experience, as a family, with the care my dad is receiving at Barchester Pentland View Care Home since he has resided there these past few months, I felt the need to share. We have found the staff to always be professional, friendly and really caring towards my dad and
other residents under extremely challenging situations. The care assistants, activity coordinators, nurses, management and domestic staff all do a brilliant job with a much-needed dose of humour and show tremendous kindness towards residents who at this stage in their life may have more advanced stages of dementia. I have found them to be honest and transparent when there have been issues with my dad. Above all, they have shown compassion and understanding not only towards my dad but also my mum who has been going through a tough time with the transition of my dad going into residential care. Well done Pentland View!
16 July 2024
My wife has been a resident of Pentland View for two years, and I cannot praise the staff enough. The care is excellent and I have no worries or concerns. I am kept well informed and can contact the staff if I need to.
15 May 2024
My wife was admitted to the nursing home in December 2023 suffering from dementia from day one the staff have been pretty marvellous in meeting her needs, she constantly needs reassurance and comfort from them to make her feel secure and so far they have provided it in spades for which I thank them.
The managerial staff have also been very helpful with advice as to how to manage my wife's condition and allocating extra support when needed with the help of the social work dept in the area and to them, I say thank you also.
It is early days yet but so far I can only commend their commitment to carry out a very difficult job.
13 May 2024
After four weeks in Pentland View, there has been a positive improvement in my wife's health and appearance and is more alert and cheerful. Thank you.
30 April 2024
My wife is well looked after in nice, comfortable surroundings. Staff are helpful and supportive.
09 April 2024
My friend is very happy here loves the food, enjoys the banter with the staff. Would advise anyone to come here to stay as it is excellent and he is very well looked after and feels safe and secure.
29 August 2023
I am very pleased with the care Mum receives here. During Mum's recent illness the staff could not have been more accommodating, helpful or understanding to our family. Nursing care has been excellent, with staff having a good understanding of dementia and cognitive decline.
22 August 2023
My husband is very content, is looked after by very dedicated staff who interact with residents on all levels as well as with me and other visitors. I hold all nurses and support staff whom I met in high regard. Although I live quite a long way from the home, I am delighted my husband is in a loving
and caring environment. I thank them all.
01 December 2022
My wife has narrow veins and it is not an easy job to obtain a blood sample. A nurse in trying to get a sample tried and my wife ended up with five places where the attempt has been made. The dressings remained for a week. Someone more competent ought to have been chosen.
On a visit, refreshments
came around including a small bowl of ice cream. My wife has arthritic fingers and can't use utensils. I went to assist her to eat it with a teaspoon and the care assistant wouldn't let me. I enquired why and was told she had to do it, not me. No reason was given. Not much care there!
07 September 2022
My father is receiving excellent care at Pentland View. In his own words, he told me " I can't think of enjoying anything as much as I enjoy this place, I love my room and the lovely outlook".
The staff are lovely, friendly and efficient and there are activities dad enjoys.
His room is clean and
tidy and dad is clean and well dressed. he enjoys the meals. Excellent. Thank you.
07 September 2022
My mother has been a resident for over 4 months now and has received an exceptional level of care from day 1. Staff are excellent, friendly and efficient. Mum is very happy and we as a family take comfort that she is being well looked after. We visit 3 times a week and her room is always very clean
and tidy. It is an acceptable size, well equipped and has a lovely garden view. A wide range of organised activities for residents and visiting arrangements are very flexible. Good communication from management/staff regarding any planned changes to mum's medication, hospital visits etc. We are so blessed to have such a lovely care home near to where we live.