Peacock Nursing Home Reviews (2)
6.7
Peacock Nursing Home has a Review Score of 6.7 (6.692) out of 10, based on 2 reviews in the last 2 years.
Over all time Peacock Nursing Home has 2 reviews.
Review from James S (Regular Volunteer) published on 15 June 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having been in the nursing home for the past 13 years as a volunteer, this is testament to the exellent service that this nursing home provides.
The care that residents receive is excellent and staff go above and beyond with the care.
All activities and entertainment within the nursing home is free.
The care that residents receive is excellent and staff go above and beyond with the care.
All activities and entertainment within the nursing home is free.
In my opinion, this is one of the main assests that they provide.
Reply from Shona Blair, Group Manager at Peacock Nursing HomeThank you so much for your kind words and for your incredible commitment over the past 13 years. Your long-standing involvement truly means a great deal to us.
We are delighted to hear that you feel the care provided to our residents is excellent, and that our team's dedication and willingness to go above and beyond has made such a positive impression. Your recognition of the staff's hard work is greatly appreciated and will be shared with the whole team.
It's also wonderful to know that you value the range of activities and entertainment we offer. Providing engaging, enjoyable experiences for our residents-at no extra cost-is something we strongly believe in, as it contributes so much to their wellbeing and quality of life.
Thank you again for your continued support and for being such an important part of our community.
We are delighted to hear that you feel the care provided to our residents is excellent, and that our team's dedication and willingness to go above and beyond has made such a positive impression. Your recognition of the staff's hard work is greatly appreciated and will be shared with the whole team.
It's also wonderful to know that you value the range of activities and entertainment we offer. Providing engaging, enjoyable experiences for our residents-at no extra cost-is something we strongly believe in, as it contributes so much to their wellbeing and quality of life.
Thank you again for your continued support and for being such an important part of our community.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Activities
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Safety / Security
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Rooms
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Value for Money
Review from S M (Daughter of Resident) published on 2 June 2026
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Peacock nursing home was an excellent care home when my mother was first admitted. Over the years it has deteriorated quite significantly. The staffing levels are unsafe most of the time, which leaves them unable to deliver high level care. There have been a lot of hardworking staff leave to work in
other care homes due to unsafe conditions. The floor coverings are unacceptable ( some are trip hazards) despite the hard working domestic staff doing their best to clean and report issues. The food portions and choices were also very good before, but sadly there have been cutbacks there too. The majority of staff left are kind, compassionate and thoughtful towards the people they are paid to look after, however they are burning out and it's very sad to see. The activity coordinator tries her very best to provide entertainment and raise money but there is 70+ residents, and it's a lot of work for 2 part time staff. The staff have no time to assist the residents enjoy the garden.
Reply from Shona Blair, Group Manager at Peacock Nursing HomeThank you for your feedback. We are very concerned to hear about the significant decline you've described, particularly regarding unsafe staffing levels, environmental risks such as flooring, and the overall quality of care.
These issues fall well below the standards we expect, and your comments about staff burnout and residents' wellbeing are taken seriously. We also note your concerns about reduced food quality and limited support for activities and outdoor access.
While we appreciate your recognition of the dedication and compassion shown by many staff, it is clear from your experience that improvements are needed. We are reviewing these matters thoroughly to ensure appropriate action is taken.
We would welcome the opportunity to discuss this further with you directly.
These issues fall well below the standards we expect, and your comments about staff burnout and residents' wellbeing are taken seriously. We also note your concerns about reduced food quality and limited support for activities and outdoor access.
While we appreciate your recognition of the dedication and compassion shown by many staff, it is clear from your experience that improvements are needed. We are reviewing these matters thoroughly to ensure appropriate action is taken.
We would welcome the opportunity to discuss this further with you directly.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current
Review Score: 6.7 (6.692)
Overview of Review Score
The Review Score of 6.7 (6.692) out of 10 for Peacock Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.625 for Peacock Nursing Home is calculated as follows: ( (12 Excellents x 5) + (6 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.625
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.067 Points relating to the number of positive Reviews for Peacock Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 1 Positive Reviews ÷ 15 = 0.067
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.