Newark Care Home, Port Glasgow, Inverclyde
Newark Care Home, Port Glasgow, Inverclyde
Newark Care Home, Port Glasgow, Inverclyde

Newark Care Home is one of several facilities Silverline have in Scotland, purpose-built and modern to suit both the practice of skilled care and a comfortable lifestyle.

This Inverclyde home is well-located for local amenities, allowing staff to support residents with an independent style of living, while personalising any care solutions to suit each resident.

With four distinct units, the home is able to specialise, which includes the provision of dementia care. There is also a strong emphasis on activities and entertainment for residents' enjoyment.

Group: Silverline Care

Person in charge: Moira Roberts (Home Manager)

Local Authority / Social Services: Inverclyde Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: To comply with registration category. Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Newark Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Newark Care Home has a Review Score of 9.4 (9.363)

The Review Score of 9.4 (maximum of 10) for Newark Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Newark Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.789 for Newark Care Home is calculated as follows: ( (174 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 213 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.574 Points relating to the number of positive Reviews for Newark Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.2 Target = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newark Care Home?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newark Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Very good staff, very friendly and helpful. Always there to assist you and the care support is excellent. Always something going on in the home for residents and plenty of support. The manager is very friendly and cheerful to all relatives.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

H Kinnaird, Regional Operations Manager at Newark Care Home responded to this review on 21 Feb 2018:

Many thanks for your lovely review. Will make sure that this is passed on to the Manager and staff at Newark, your thoughts are very much appreciated.

Local staff who work well together providing a homely atmosphere to my loving mother. Well done.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

H Kinnaird, Regional Operations Manager at Newark Care Home responded to this review on 12 Feb 2018:

Many thanks for your review of Newark Care Home, your comments are really appreciated and will be passed onto the staff team.
I would also like to take the opportunity to discuss with you around your overall satisfaction, please do contact the home to discuss.

My mother is 90 years old and a very independent individual.
I was worried she would not settle in a care home environment but has settled in well thanks to the attention paid by the staff to her needs and her well being. All staff are very friendly and there is always a feeling of caring in the nursing home. My mother enjoys many of the past times and the involvement the staff engage with her. Overall, I am very happy she has found this care home.

How likely would you be to recommend Newark Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am really pleased with the service provided at this care home. My Aunt is cared for extremely well. I can walk in to visit my Aunt any time, day or night. The staff are very attentive and are very welcoming. My Aunt has dementia and is treated with dignity. My aunt is kept very clean and well presented. Also, her room is clean, bright and homely. Overall this is a fabulous place.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 24 Aug 2017:

Thank you for your kind feedback. I'm very pleased to hear you are so happy with your aunt's care.

We would like to thank all of the staff in the Lithgow Unit for the care given to my Brother-in-Law during his stay with them from September 2016 until he passed away in June 2017.
The attention given to him was excellent and I would not hesitate to recommend them to anyone requiring care for their relative.
Well done to you all for the hard work that you do.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 20 Jul 2017:

Many thanks for your very kind feedback. I'm very sorry for your loss.
We will share your lovely feedback with the team at Newark, thank you.

My mother, recently deceased, stayed at Newark Care home for over 2 years. She was well cared for and I always found the care staff to be compassionate and kind. The management listened to and responded to our requests. In particular, as my mother approached the end of her life, she and the family had expressed a wish to avoid if possible mum being taken to hospital. The management and nursing staff ensured that mum could die in the home where she was familiar and comfortable and supported us all through to the end.

How likely would you be to recommend Newark Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Rachel Dryden, CEO at Newark Care Home responded to this review on 28 Apr 2017:

I'm very sorry for your loss.
Thank you for taking the time to feedback on Newark Care Home, I'm glad you were pleased with your mother's care.

Newark Care Home Port Glasgow gets a ten from Len!

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Newark care home is one of the best care homes I have ever had the pleasure of visiting, the staff and management are friendly and warm. My uncle is so at home here and Newark meets all his needs. Since moving to Newark I have seen a vast improvement in his mental and physical health. I would highly recommend Newark, one of the best in Scotland, if they had a star rating out of 5 I would give them 10.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 06 Feb 2017:

What a lovely review, thank you so much for your feedback. I'm so pleased to hear how delighted you are with your uncle's care and wellbeing.

Excellent staff and great care provided. I came in unable to walk and left mobile again.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 06 Feb 2017:

Thank you for your feedback and how wonderful that you're able to be mobile again.

Husband was very well looked after by everyone in "Berkmyre Unit"
Would recommend said home to anyone in need of care and attention.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 06 Feb 2017:

Thank you for your feedback.

I would like to say that I am very happy with the care and attention provided to my mum. The staff at Newark Care Home are friendly, helpful and efficient. I know that my mum is safe and that being is being well looked after at all times, day and night.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Dryden, CEO at Newark Care Home responded to this review on 17 Oct 2016:

Thank you for your feedback. I'm pleased your are happy with your mother's care at Newark.

Well run and well kept. Good staff.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Dryden, Ceo at Newark Care Home responded to this review on 20 Sep 2016:

Thank you for your feedback

Staff are very friendly and have a good manner with my mum. There are always things going on from fetes, singing, movies and days out.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 19 Sep 2016:

Thank you for your feedback. We are pleased to hear you are happy with Newark Care Home.

Glad I chose this care home for older sister. Staff very attentive, every home comfort taken care off. It seems to have given my sister a more positive attitude on life.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 21 Mar 2016:

Thank you for your feedback. I'm delighted to hear your sister has settled in well and is feeling more positive.

Staff are very friendly and approachable. My nana is very happy here.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 16 Feb 2016:

Thank you for your feedback. I'm pleased to hear you are happy with your grandmother's care at Newark.

A few weeks ago my mother in law became a permanent resident in Newark Care Home. On arrival the manager welcomed my mother in law with a very warm and welcoming hug and both myself (who was accompanying my mother in law) and herself felt so much more at ease as I could see my mother in law visibly relaxing after her welcome. My mother in law had already met the manager when she was at her home where her likes and preferences for food etc. was discussed. She always likes a cup and saucer for example. All the staff are so friendly and cheerful and the food is always hot and appetising. Today I noticed my mother in law sitting with a lovely cup of tea in a cup and saucer.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 18 Jan 2016:

Thank you for your feedback. I'm pleased to hear you are very happy with your mother in law's care at Newark.

I have visited two other care homes in the area, and they do not come anywhere near Newark for good staff, best care and cleanliness. I visit my father-in-law at various times of the day and the care is always the same, excellent. Newark care home staff are extremely caring and attentive to all the residents needs.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 07 Dec 2015:

Thank you for your feedback. I'm pleased to hear Newark are providing your father in law with excellent care.

I can say in all honesty I don't know how I would have managed for the last four years, my dad has been so well looked after by all staff members. When he came out of hospital I did not know if he would last long, but thanks to the care he receives he is a changed man since leaving hospital. I would recommend Newark Care Home and staff to anyone thinking of care for their parents. I would visit every day, now I go every second day sometimes if I have things to do. I can now carry on with my life knowing he is in the best care.

How likely would you be to recommend Newark Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Dryden, CEO at Newark Care Home responded to this review on 04 Dec 2015:

Thank you for your review. I'm delighted to hear Newark care home is providing your father with high quality care and enabling you to have peace of mind.

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