Ashton Grange Care Centre

9a Hamilton Road, Mount Vernon, Glasgow G32 9QD

Ashton Grange Care Centre, Glasgow, Glasgow City
Ashton Grange Care Centre, Glasgow, Glasgow City
Ashton Grange Care Centre, Glasgow, Glasgow City

Ashton Grange Care Centre is based in the East end of Glasgow and has links to both bus and rail travel.

The care centre is built off the main road with private car parking facilities and has been decorated to create a warm, homely environment with areas that are bright and open to allow residents to have the freedom to move around independently while their safety is maintained.

The centre features a comfortable large lounge allowing residents the space to enjoy reading, games or television. This leads into the main dining room where residents enjoy meals in a peaceful environment. Ashton Grange Care Centre also has a smaller private lounge to the rear with a door that closes that allows visits and meetings to be held privately but also has a television that allows alternative programmes to be watched.

Residents can enjoy a large lounge and dining area on the upper ground of the home, allowing for choice for each resident.

The staff at Ashton Grange have the same values and ethos and are dedicated to treating all residents with dignity and respect, while promoting independence and encouraging them to make choices in their day to day life, while still maintaining their safety.

Group: Canterbury Care

Person in charge: Joanne Ward (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 26

Shared Rooms: 0

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Ashton Grange Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

1 Bed Vacancy

posted 20 Oct 2017

Nursing and residential care vacancies available.

Reviews

9.4 Ashton Grange Care Centre has a Review Score of 9.4 (9.379)

The Review Score of 9.4 (maximum of 10) for Ashton Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Ashton Grange Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.379 for Ashton Grange Care Centre is calculated as follows: ( (87 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 140 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashton Grange Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashton Grange Care Centre?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ashton Grange Care Centre

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I was apprehensive before entering a care home. However, I was pleasantly surprised by the level of care and compassion shown by the nursing staff in Ashton Grange care home. They are full of fun and enjoy a laugh and a joke which adds to the good feeling about the home. Nothing is too much bother for them.

How likely would you be to recommend Ashton Grange Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother settled into Ashton Grange very quickly and is content to be here.

Staff very pleasant and I have peace of mind that my mother is here.

How likely would you be to recommend Ashton Grange Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My friend has been living in this care home for a short time, but what a difference it has made to her. She's happy, settled and I get to spend quality time with her.

The staff are all caring and approachable.

The home is always lovely and clean.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My father has been in care for over 18 months, has had great care and attention. Full marks to staff and management for the level of care for my father. He is not easy to get along with but staff are doing a great job. Thank you.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was in this care home on a temporary basis until we could find a home closer to us. I cannot fault the home at all. The rooms were lovely, the staff were all wonderful, and my mum loved it. I wish we could have moved the home closer to us and kept her there!

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My dad has been a resident in Ashton Grange since June 2014 and has received good care and attention in that time.
His health had deteriorated in the past few weeks and the staff have been very attentive, caring and have gone beyond what can be expected on many occasions.
A recent change in management has seen an improvement in staff morale and the atmosphere has improved greatly.
I wish the manager and her staff every success in the future and my family are very grateful for their care.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My uncle has been a resident in Ashton Grange for several years now. He receives excellent care and is always well looked after. The food is lovely, especially the cakes. The home is always clean and tidy, and more importantly, has no smells.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Very pleasant place to be in, tidy and clean. Staff are very good with care and attention, good one on one contact. The good food is satisfactory. Rooms are kept very clean.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father-in-law was a resident for a short period of time through the intermediate unit. The staff were excellent the home was clean, tidy and welcoming. They really put our minds at ease through this difficult time - thank you!

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering Ashton Grange Care Centre, there is a homely atmosphere. All of the staff are welcoming and work hard to maintain a high level of care and cleanliness. It's obvious they work well as a team and have a lovely rapport with residents and relatives. An activities co-ordinator is now in post which seems to be benefiting the residents as is the replacement chef. Staff are happy to answer any questions I may have.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum spent 1 week in Ashton Grange. Some of the staff were very compassionate and tried their best in caring for my mum. Unfortunately my mum deteriorated from the first day onwards. I'm afraid the majority of the staff were unable to provide my mum with the care that she required. My mum had to be readmitted to Glasgow Royal Infirmary on the 8th day of being a resident there. I wouldn't recommend this 'care' home.

How likely would you be to recommend Ashton Grange Care Centre? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Janis McFarlane, Operations Director at Ashton Grange Care Centre responded to this review on 14 Mar 2017:

We are sorry that you have this perception of our home. A review of the readmission to the hospital was discussed with our colleagues within Health and Social Care Departments and we are satisfied with the outcome of the same. We welcome all feedback on our services and evaluate the reviews for any improvements that we may require to make.

I visited an old uncle of mine at Ashton Grange. The place is lovely with the staff being so attentive. My relative is always clean and tidy and seems to enjoy his surroundings. I am so pleased with the care and attention he receives here that I have recommended the place to a friend as well. Well done Ashton Grange!

How likely would you be to recommend Ashton Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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