Craig-en-Goyne

Entertainment good raffles and 50/50 draw help to provide this for residents

I would highly recommend this Care Home to anyone who is looking for that secure, safe and supported environment

my mother went into the home in 2020 during covid which was a difficult time for everyone visiting was restricted for everyone the staff went above and beyond during this time and still do its not just a care home its the residents home always made welcome when visiting and my mother is well cared for and comfortable

I feel at home when I come to visit my mum, the staff go above and beyond. My mum has a great experience living here . There is plenty activities to keep my mums mind working, and it is a very happy place. Management, Staff and residents are always happy and smiling. It is a warm and welcoming place all together. If I could give stars above 5 I really would.

Highly recommend.

My Mum suffers from mixed dementia and has done it for a number of years. It was important to keep her in her own home for as long as I possibly could but it became clear that this was no longer a feasible option and needed care. It was an incredibly difficult decision to make, made worse by the fact that I live over 450 miles away in London. Having researched various homes none of them had the welcoming and homely feel that Craig-en-Goyne has. From the minute you step through the door, there’s a warmness from all the staff which has helped give me the peace of mind that my Mum would be well cared for and looked upon as part of the Craig-en-Goyne family. Whilst it’s very early days as my Mum hasn’t been there long, the staff are doing everything they can to help her settle into her new home and also helping me with the adjustment by keeping in regular contact and assuring me to call whenever l want to find out how she’s getting on. I wouldn’t hesitate to recommend Craig-en-Goyne.

I am absolutely delighted with the care provided at Craig-en-Goyne Care Home. The staff are amazing, everyone, from the ancillary staff to the manager, provides person-centred care for my mum. Nothing is too much trouble for them and you can tell they genuinely care about the residents and it's not just a job to them. My mum has absolutely thrived since moving in. She enjoys the food and loves the many activities they have on offer, which are showcased on social media! This is a fabulous service as it keeps me up to date with what Mum has been doing. Mum is kept busy enjoying the activities and making new friends. All of the staff are approachable and friendly. The location is great, close to me and set within its own grounds. Mum loves watching the squirrels and birds. The house itself is a grand, old house yet warm, comforting and welcoming. I would have no hesitation in recommending this home to anyone. I think my mum is treated like royalty. Well done to everyone there!

After Mum had an extended hospital stay, we were fortunate to get a space for her at Craig-en-Goyne Care Home. Mum suffers from vascular dementia and we were apprehensive about her accepting change and being in a care home (having lived for fifteen years in sheltered housing). Our fears were unfounded as she has settled in really well in her lovely room. I cannot praise the management and staff highly enough as they have been so wonderful with Mum and the challenges of dementia. The home is spotlessly clean and the standard of care provided is first-class. The communication between the care home and myself has been excellent too and they have a wonderful Facebook page for relatives to see their loved ones enjoying the wide range of activities (keep fit, games, dancing, entertainment by singers etc.). They also circulate information and newsletters via email so we are aware of what is planned and what has been happening. A wonderful hairdressing salon is also enjoyed by many residents. Thank you!

You really are a great bunch thank you for all that you have done and continue to do.

Wasn’t entirely happy with the overall care my Grandma received over the year she was resident but most of the care staff all seemed very nice and as long as my Gran seemed happy we put up with it but then in March she developed Covid, had a fall, ended up on bed rest and developed severe bed sores. She rapidly went downhill and died. No one from the Home attended the funeral despite it being policy.

“The care home arranges for staff and other service users to attend the funeral if they wish. It always sends at least one representative to attend a funeral as well as sending a condolence card or letter to the relatives.”

I have no bad comment to say. The home is run excellently. Staff are always friendly and efficient. Everything they do, from the bottom to the top management, the care they show for the residents is excellent. Would recommend to anyone who is looking for a home for their loved ones.

The result is a home from home which is exactly what residents yearn for - it's here at 'Craig-en-Goyne'!

Dad has had wonderful care since he arrived in Craig-en-Goyne last February, in what has been dreadful circumstances due to Covid. He is content and has benefitted from the stimulation that we could not provide at home. There are many photos of him having fun. We haven't had a single problem.

I wouldn’t hesitate in recommending Craig-en-Goyne.

This example of commitment has let me see that the care package at Craig-en-Goyne doesn’t end with the resident. Very many thanks to all the staff that have and continue to be involved in my mum's care from cleaners to carers to management and all in between. You are all immense.

Obviously different carers have different personalities and sometimes reflects on care but no real issues.

Our mother came to this home in July 2017 and can say we have been delighted with her care. We visit Mum twice daily and we are very familiar with all the staff. Staff always pay attention to detail making sure her hair is done and her jewellery on - two important things that mum liked. Family members are always made to feel very welcome when we visit.