Craig-en-Goyne

Tak Ma Doon Road, Kilsyth, Glasgow G65 0RS
Review Us
8.3 14 Reviews
  • Craig-en-Goyne, Glasgow
Craig-en-Goyne is a beautiful Victorian mansion house providing comfortable, spacious accommodation for each of its 48 residents. The care provided is of a very high standard and the home enjoys an excellent local reputation.

Extended and fully upgraded in the recent past, all bedrooms enjoy full private facilities as well as open outlooks over the manicured grounds. The traditional features combine well with the modern facilities to make this a home that everyone can enjoy.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 48 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Audrey Johnstone (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (48)

Visiting

  • Open visiting policy.

Parking

  • Free on-site parking.

Craig-en-Goyne Reviews (14)

8.3

Craig-en-Goyne has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Craig-en-Goyne has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Craig-en-Goyne
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Total of 14, showing 1-14
Review from Allister M (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly and clean care home surrounded by beautiful gardens in a lovely location. Staff are very helpful and never had an issue they haven't dealt with promptly.
My mother is very happy there and has been well looked after over the last few years.
Highly recommend.
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Review from S B (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum suffers from mixed dementia and has done it for a number of years. It was important to keep her in her own home for as long as I possibly could but it became clear that this was no longer a feasible option and needed care. It was an incredibly difficult decision to make, made worse by the fact
that I live over 450 miles away in London. Having researched various homes none of them had the welcoming and homely feel that Craig-en-Goyne has. From the minute you step through the door, there’s a warmness from all the staff which has helped give me the peace of mind that my Mum would be well cared for and looked upon as part of the Craig-en-Goyne family. Whilst it’s very early days as my Mum hasn’t been there long, the staff are doing everything they can to help her settle into her new home and also helping me with the adjustment by keeping in regular contact and assuring me to call whenever l want to find out how she’s getting on. I wouldn’t hesitate to recommend Craig-en-Goyne.
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Review from Catherine Y (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with the care provided at Craig-en-Goyne Care Home. The staff are amazing, everyone, from the ancillary staff to the manager, provides person-centred care for my mum. Nothing is too much trouble for them and you can tell they genuinely care about the residents and it's not
just a job to them. My mum has absolutely thrived since moving in. She enjoys the food and loves the many activities they have on offer, which are showcased on social media! This is a fabulous service as it keeps me up to date with what Mum has been doing. Mum is kept busy enjoying the activities and making new friends. All of the staff are approachable and friendly. The location is great, close to me and set within its own grounds. Mum loves watching the squirrels and birds. The house itself is a grand, old house yet warm, comforting and welcoming. I would have no hesitation in recommending this home to anyone. I think my mum is treated like royalty. Well done to everyone there!
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Review from Andrew W (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Mum had an extended hospital stay, we were fortunate to get a space for her at Craig-en-Goyne Care Home. Mum suffers from vascular dementia and we were apprehensive about her accepting change and being in a care home (having lived for fifteen years in sheltered housing). Our fears were unfounded
as she has settled in really well in her lovely room. I cannot praise the management and staff highly enough as they have been so wonderful with Mum and the challenges of dementia. The home is spotlessly clean and the standard of care provided is first-class. The communication between the care home and myself has been excellent too and they have a wonderful Facebook page for relatives to see their loved ones enjoying the wide range of activities (keep fit, games, dancing, entertainment by singers etc.). They also circulate information and newsletters via email so we are aware of what is planned and what has been happening. A wonderful hairdressing salon is also enjoyed by many residents. Thank you!
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Review from Mags D (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager and the wider team for the high standard of person-centred care that you ensure is delivered to my mum.
The wider team, my thanks for the standard of cleanliness, lovely meals prepared and perfect laundry that hangs in the wardrobe each time I visit.
It is evident from the
feedback received from staff, not forgetting the family and carer Facebook page that someone always takes the time to update, that there is an interesting array of activities that happen daily but importantly tailored to ensure all residents are included.
The staff are friendly, approachable and always willing to help assist in any way possible.
As a healthcare professional, I understand the amount of hard work, dedication and commitment that goes into achieving the standards of care you provide are excellent.
I would recommend this care home to anyone looking for a nursing home placement.
You really are a great bunch thank you for all that you have done and continue to do.
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Review from K P (Granddaughter of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Wasn’t entirely happy with the overall care my Grandma received over the year she was resident but most of the care staff all seemed very nice and as long as my Gran seemed happy we put up with it but then in March she developed Covid, had a fall, ended up on bed rest and developed severe bed sores.
She rapidly went downhill and died. No one from the Home attended the funeral despite it being policy.


Death of a Service User in Care Homes (Scotland) Policy.
Policy Statement
This policy sets out the values, principles, and practices underpinning the care home’s approach to the death of any of its service users.
Procedures (not during a pandemic).
“The care home arranges for staff and other service users to attend the funeral if they wish. It always sends at least one representative to attend a funeral as well as sending a condolence card or letter to the relatives.”

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Review from Mary B (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no bad comment to say. The home is run excellently. Staff are always friendly and efficient. Everything they do, from the bottom to the top management, the care they show for the residents is excellent. Would recommend to anyone who is looking for a home for their loved ones.
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Review from Tom W (Nephew of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home with a real sense of community - which includes residents and staff. There is a positive, friendly vibe throughout the building, created by enthusiastic and caring staff.
The result is a home from home which is exactly what residents yearn for - it's here at 'Craig-en-Goyne'!
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Review from Sandra H (Niece of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a length of time in another care home where the service was inadequate, I moved my aunt to Craig-en-Goyne Care Home. I have found the care, communication, activities and relationships to be excellent, the staff just can't do enough. Her room is homely and personalised and she always appears happy
and speaks fondly of the staff. I am more than satisfied her care is of quality.
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Review from David J (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has had wonderful care since he arrived in Craig-en-Goyne last February, in what has been dreadful circumstances due to Covid. He is content and has benefitted from the stimulation that we could not provide at home. There are many photos of him having fun. We haven't had a single problem.
Reply from John Beaton, Owner at Craig-en-Goyne

Many thanks for such a positive review which everyone at Craig en Goyne really appreciates. We are hopeful that things will start returning to normal very soon and that families and friends will be able to visit their loved ones.

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Review from Pauline M (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the realisation that we, as a family had no other option other than to look for long term care for our dear mum was the most difficult decision that we had to make.
After loads of research, l decided on Craig-en-Goyne - the decision was the right one!
We had a horrendous day when my mum
was due to go into the home, l called and spoke with the nurse in charge that day who was great with me, offered to speak with my mum to reassure her, which she did and really calmed her down.
Right from her 1st day in the home, I've had 100% confidence that she is always well looked after.
As a family, we have found it very difficult to try and adjust to the huge change in our lives, but the staff at the home has helped with this adjustment, assuring me to call whenever l wanted to when l was trying to come to terms with this huge change, especially under covid restrictions.
I wouldn’t hesitate in recommending Craig-en-Goyne.
Reply from John Beaton, Owner at Craig-en-Goyne

Many thanks for submitting such a positive review of Craig-en-Goyne. Hopefully, things will be back to normal very soon and the family will be able to visit again as before.

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Review from Tony G (Son of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and has been in residential care for about 3 years. She wasn’t in Craig-en-Goyne to start with but felt it was necessary to move her due to some issues, this was the best move we could have made. The building itself is an old country house which has been converted and extended giving
it a very homely feel.
The staff are fantastically caring people who go the extra mile to keep the residents occupied and as active as possible. My mum's key worker has been outstanding and has really taken her duties well and truly beyond her remit, she has even taken calls from me even when she has been off duty.
This example of commitment has let me see that the care package at Craig-en-Goyne doesn’t end with the resident. Very many thanks to all the staff that have and continue to be involved in my mum's care from cleaners to carers to management and all in between. You are all immense.
Reply from John Beaton, Owner at Craig-en-Goyne

Thank you very much for your kind words. The staff will really appreciate their efforts being recognised in this way.

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Review from J O (Daughter of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum just recently moved into Craig-en-Goyne but my 2 aunts previously had been in this home. Both received excellent care including palliative care till they both died there.
Everyone is so helpful and friendly, this also helped with my transition this time knowing a friendly face and knowing what
to expect.
Obviously different carers have different personalities and sometimes reflects on care but no real issues.
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Review from Hazel C (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to this home in July 2017 and can say we have been delighted with her care. We visit Mum twice daily and we are very familiar with all the staff. Staff always pay attention to detail making sure her hair is done and her jewellery on - two important things that mum liked. Family members
are always made to feel very welcome when we visit.
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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Craig-en-Goyne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Craig-en-Goyne is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.333 Points relating to the number of positive Reviews for Craig-en-Goyne is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 2 Positive Reviews ÷ 9.6 = 0.208
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Dec 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Craig-en-Goyne

What types of Care is Craig-en-Goyne registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Craig-en-Goyne have?

There are 48 Single Rooms.

What are the Facilities & Services at Craig-en-Goyne?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craig-en-Goyne to the centre of Glasgow?

11.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craig-en-Goyne to verify any information. View our terms and conditions. Craig-en-Goyne has an Enhanced Service - more info.