Lizdean Care Home

46 Portland Road, Kilmarnock KA1 2DL
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9.3 7 Reviews
  • Lizdean Care Home, Kilmarnock
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Care Provided by Lizdean Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • Mr & Mrs Blair McKellar
  • Privately Owned

Person in Charge

  • Fiona McKinnon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (4)
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Lizdean Care Home Reviews (7)

9.3

Lizdean Care Home has a Review Score of 9.3 (9.345) out of 10, based on 5 reviews in the last 2 years.
Over all time Lizdean Care Home has 7 reviews.

Overall Experience
  • 4
  • 1
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  • 2
Date Published
  • 7
  • 5
  • 5
  • 5
  • 2
Reviewer Connection to Lizdean Care Home
  • 3
  • 1
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  • 1
  • 1
Total of 7, showing 1-7
Review from S S (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is wonderfully small. This creates a family-like environment. Everyone knows each other. The staff are attentive and really do treat our family member like their own family.


100% recommended. Great team and can't ask for more.

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Review from Kerry S (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Robert has had an amazing transition from hospital to care home. It was a challenge to find somewhere perfect for him, he would not have liked a massive corporate care home. Lizdean, the management team and all the support staff have been outstanding.


17 residents and he was so happy at the family

feel of the home. The first few weeks the transition went smoothly because of all of the above and now, he says he wants to go home rather than the care home.


The care is amazing and Robert is settled and content, something we did not expect to happen so quickly. I do feel this is to do with the staff all being familiar faces.


Could not be more pleased with this. Thank you Lizdean for everything you do, you all really do go above and beyond for him and the family.

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Review from M T (Granddaughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been fab with my Grandfather as he adjusts to living in a home they are also incredibly accommodating when we visit and give us space to spend time as a family especially when i bring my son in or we take my grandfather out to spend time as a family
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Review from Gavin G (Grandson of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the entire staff at Lizdean who have taken exceptional care of my great aunt for over 14 years. They treat my aunt with respect and kindness and she is always made to feel like family. The staff are attentive and are always available for family members.


Gavin

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Review from J F (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was admitted from hospital after a fall. We found staff helpful and friendly. Mum struggled to settle but the staff were patient and she eventually settled in. Mum appears content and happy. Our only concern was the stairs but a downstairs room became available and Mum was moved. Staff have good
communication. Mum enjoys the live music sessions and arts/craft sessions.
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Review from Sharon D (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not put your loved ones in this place, not fit for purpose, is dirty, needs to be redecorated, and rooms are gloomy. They failed to register my dad with a doctor, and failed to give him enough fluids in hot weather. He was made to share a room which compromised his privacy and dignity. The owners
are not interested in welfare just the money, but no money is spent on facilities or enough staff, who were doing their best under poor conditions.
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Review from S C (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was put into Lizdean on an emergency basis. He had dementia.
Procedures were not followed. My dad was there for 5 weeks and was never registered temporarily with a GP. I was asked to request antibiotics from my dad's GP, however, I have now learned this is wrong as it was out of the boundaries
of the medical practice.
The GP where my father used would no longer provide care as he was not in their area. Lizdean repeatedly asked me to request Antibiotics from the doctor for Dad when he became very ill however this would never have been issued.
Lizdean should have registered my dad with a temporary GP. He had not slept for 2 days and got a UTI and they let him suffer. A doctor finally came at 7 pm and my dad got meds.
The building itself is not fit to be a care home. Dark, gloomy. dreary sitting rooms. No lift, just a stair chair. No secure garden. No outings and entertainment is minimal.
I found the owners uncaring as they gave my mum a bill in her hand as we left with my dad.
Not good enough.
Reply from Fiona McKellar, Partner at Lizdean Care HomeThis is being dealt with through the proper complaints procedures and we do not discuss these matters through an open forum.
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Current Review Score: 9.3 (9.345)

Overview of Review Score

The Review Score of 9.3 (9.345) out of 10 for Lizdean Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Lizdean Care Home is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Lizdean Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Oct 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Adequate (3)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lizdean Care Home

What types of Care is Lizdean Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lizdean Care Home have?

There are 10 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Lizdean Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lizdean Care Home to the centre of Kilmarnock?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lizdean Care Home to verify any information. View our terms and conditions. Lizdean Care Home has an Basic Service - more info.