The Glens Care Home

Mum recently had a fall, dealt with effectively and afterwards staff suggested Mum taken to downstairs during day as she has more areas to walk (which she loves) and more things to see. She can sit and rest when she is tired and walk when and for as long as she wants. Staff interact with her and its reassuring for me as her daughter that the staff truly care for her wellbeing.

My father has been in The Glens Care Home for a month and the family are over the moon how he has settled in the manager and staff have bent over backwards to help him settle in and they are very good at what they do the family and I are glad we picked The Glens Care Home we no he is in safe hands and getting looked after.

Looking forward to seeing updates of the residents in the garden and pottering about in the new greenhouse.

Mum has been at The Glens for over a year now. At 103 she suffers from the health issues associated with her extreme old age. However I know that she is well looked after by all the staff at the home who are always polite, helpful and professional in their attitude. Always doing that little extra in their care for her. I cannot praise them highly enough.

My husband and I have had the most wonderful afternoon while visiting a friend with dementia. There was a gentleman there who played a keyboard and sang songs that the residents recognised and sang along to. The staff are just so brilliant had them all clapping and waving their arms then some of the more able were up dancing. The staff are so much fun and very affectionate to each of them. Each time we visit we are given a cup of tea and biscuits. I have to say we were very impressed at how well each resident was dressed and hair done nicely. I would not hesitate to give the care home a first class review.

Mum enjoys the food and regular outings in her wheelchair. There's a garden to sit out in when the weather's nice and lots of indoor activities on a regular basis. The rooms are lovely and the other residents all seem happy and content. I have visited a lot of care homes over the years and this has to be the best one by far.

Went to visit a good friend today who had not been too well since last Sunday, I called in the morning for an update as to whether she was able for visitors which she was. This was my 3rd visit to this facility and yet again I'm bowled over with the staff and facilities at this care home. The friendliness of the staff is wonderful and very reassuring for people with family residing there, their interaction with the clients is second to none. This is a place I would happily want to live if and when it may become necessary.

My mother-in-law has now been a resident in The Glens for 8 weeks, we have found the care to be very good. She is looking so well since being there. The Glens is clean and homely and the staff are all visible, friendly and welcoming. Such a relief for us to know she is happy and settled at The Glens, she has nothing but praise for all the staff and nothing seems to be too much trouble for them. 5-star treatment.

My mum has only been at Balhousie The Glens Care Home for two weeks and she is now socialising and has friends.

I had my first visit to ‘The Glens’ Care Home last week when I was visiting a friend. I was immediately impressed with the building and then by the welcoming staff. The staff were so very attentive to my friend and came in & offered us both cups of tea with our favourite biscuits. My friend is being looked after beautifully. I would recommend this home to anyone who is looking.

The staff seem to genuinely care for the residents, and again after the period of uncertainty, the staff seem so much more settled and happy, plus there has also been a period of recruitment which has made a huge difference.

I would like to say thank you to all staff in the home. Keep up the fantastic work you all do.

The care home seems now to be improving after a long period of uncertainty. Although personal items of my godparent have been lost? With no explanation given.

After a particularly challenging year, I am very encouraged to see the manager has already begun to implement positive changes. I appreciate these changes will take will time but with continued support from the senior company management, manager, staff and relatives I am optimistic that the home can regain the good reputation it previously enjoyed in the community. A new entry system at the main front door that can enable visitors faster access and monitor who is in the building at any given time would be beneficial for visitors and staff. Communication has vastly improved. I would like to acknowledge the dedication and hard work that many of the staff have shown under recent difficult circumstances.

The manager and staff work very hard, sometimes in difficult situations to make the residents feel loved and respected. For which I can only say thank you.

I feel so well supported and I see the love and care my husband recieves which gives me great peace of mind.

I have been very pleased to receive the weekly newsletter so I have been able to at least see my mother on line in the photos of activities which are kindly provided. My thanks to the dedicated staff who I hope are keeping well themselves. Thank you all.

We did experience a few teething problems in the beginning but these were dealt with swiftly.