Harestane Care Home

122 Harestane Road, Dundee DD3 0NY
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9.7 29 Reviews
  • Harestane Care Home, Dundee
Being newly refurbished, Harestane's facilities are second to none. Throughout the refurbishment process they constantly asked themselves 'What will truly benefit clients and what will make this a real home from home?'. They feel that the results speak for themselves. With four modern, attractive, homely lounges, two of which have french doors leading directly to the beautiful gardens. There are electric recliner chairs for added comfort and even Nintendo Wii consoles just in case anyone feels like a spot of tennis. There are two quiet lounges where clients can enjoy there newspaper or favourite book as well as two family lounges equipped with comfortable couches, a dining area and tea and coffee making facilities for the use of visiting families. These are ideal should visitors wish extra space when visiting with grand children and extended family. The bedrooms have been decorated to the highest standards, all with modern en-suite facilities. Every bedroom in Harestane has a view of the large landscaped gardens. Rooms are equipped with hotel style furniture and luxurious curtains. Clients are encouraged and helped to personalise their rooms with their own belongings and pictures to make it feel like home. As well as individual en-suite facilities, there are four assisted wet rooms and two assisted bathrooms. A varied programme of daily activities is available for clients enjoyment. Nursing and care staff are on duty 24 hours a day. On going training from induction to further professional development is an integral part of the Home's philosophy to continually improve standards of care. Qualified catering staff provide varied menus which are assessed for nutritional value and dieticians are consulted whenever specialist dietary requirements arise. Clients are consulted on arrival at the home regarding food likes/dislikes and this is reviewed with them.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 66 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Margaret Brand (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Parking

  • Large Car Park.
    FREE of charge.

Harestane Care Home Reviews (29)

9.7

Harestane Care Home has a Review Score of 9.7 (9.696) out of 10, based on 23 reviews in the last 2 years.
Over all time Harestane Care Home has 29 reviews.

Overall Experience
  • 24
  • 3
  • 1
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Date Published
  • 29
  • 4
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  • 23
  • 6
Reviewer Connection to Harestane Care Home
  • 12
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Total of 29, showing 21-29
Review from S S (Granddaughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wee granny has been a resident here for nearly a decade. We have got to know many staff and residents and have been happy with the consistent care on offer. We take comfort in the Care Inspectorates annual assessment of the care on offer, which has consistently sat at 5-very good and is currently
rated 6-excellent. This is exceptionally difficult to achieve given the widely known challenges of the care industry. Dementia is an emotionally difficult journey for us all to cope with, but we have found staff and the manager have always been genuine in their support towards us and importantly our loved one. We're kept informed and included in all decisions and are indeed welcome to join in celebrations and social activities that are on. The home has had the same friendly and efficient cleaners for a long time, who keep the place immaculate. Staff may come and go, however the love, hard work and determination of the Manager that keeps this place going. Thank you all for all that you do!
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Review from Jayne H (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Harestane for a year now. She is happy and content with a nice sunny room which is kept spotlessly clean (as is the en-suite toilet). We have been able to personalise her room with family photos and other memorabilia. Bedding is changed daily as are her clothes which are immaculately
laundered. She loves the food and menus have recently been updated. The staff are kind and helpful and she is well looked after with a good range of group activities, concerts, and parties if she chooses to join them, as well as one-to-one attention. She has her hair done every week and enjoys that very much. Staff also manicured and painted her nails on occasion. The manager and her staff work hard to make family members feel welcome, providing tea and biscuits in the family lounge and helping us organise birthday celebrations for Mum. Any issues raised are attended to promptly and staff keep me well informed. The staff turnover is relatively low and so mum now knows many of them very well.
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Review from G R (Son of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
In need of renovation. The staff are compassionate but more required as spread too thin. Requires a handyman on site. Wheelchairs in poor condition. The blinds are broken. Windows need replacing. Very little stimulus for residents as staff do not have the time. Cleanliness needs to be improved.
Reply from Andy Prior, Director at Harestane Care Home

Thank you for taking the time to review us. We are very proud of our staff team at Harestane and the high levels of care they provide our clients. As a family-run business, we are also extremely proud of the standards we maintain the home environment to. This is the first review we have received describing the home's facilities as in need of renovation. Priority Care has a team of qualified maintenance staff who constantly maintain/repair and refurbish areas throughout the home. We carry out regular inspections of the environment to ensure all areas are clean/tidy and well-decorated. We will contact you personally for a better understanding of the exact areas you feel require attention to allow us to rectify any issues promptly.

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Review from C M (Husband of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outbreak of Covid resulted in rapid restrictions with all PPE supplied and available. Strict adherence to all rules was put in place. The staff were careful and supportive to all and took care to implement all restrictions. The staff are all in uniform and easily approached. I find them all very
helpful, approachable and kind, supportive to all clients and visitors.
Reply from Andy Prior, Director at Harestane Care Home

Thank you very much for your kind words. We are proud of our staff team and especially how they have implemented and dealt with any Covid restrictions in place whilst remaining supportive of clients and their families.

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Review from John M (Son of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is exceptional. It is evident that residents are well looked after and communication with us is very good. The home is well maintained with plenty of staff around. We are very pleased that we chose Harestane for Mum.
Reply from Andy Prior, Director at Harestane Care Home

Dear John,
Thanks so much for your wonderful comments. The team at Harestane work extremely hard to maintain high standards of care. We are so pleased that this translates through to the care your mum receives every day.
Comments like yours make it all worthwhile for everyone involved.
Kind Regards
Andy Prior
Director

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Review from Janice F (Niece of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is a resident at Harestane. She was previously at a home in Perth. Harestane staff do a great job, always attentive to residents. What struck most is the activities and entertainment that the home provides. Staff are always friendly and helpful. I am very happy with Harestane and would highly
recommend it, as I have done.
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Review from A M (Son of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No problems or issues. Staff friendly. All needs met.
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Review from Linda L (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harestane is a friendly home, with fantastic staff and management. We, as a family, feel very welcome in the environment. The manager is very 'hands-on'. She is like a mother to residents and is very approachable. We feel we can ask staff anything and they are always very caring and supportive. Would
recommend this home to anyone.
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Review from Alexander M (Brother of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the main, the atmosphere is very good.
The room and bathroom are well equipped and the care is very good during the day but is rather poorer at night.
The food lacks variety, especially at lunchtime.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Harestane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Harestane Care Home is calculated as follows: ( (219 Excellents x 5) + (30 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 270 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harestane Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 3 Dec 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Excellent (6)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Brand

Job Title: Home Manager Joined: 1994

Margaret has been the Home Manager at Harestane Care Home since the day the doors opened to the purpose built home in 1995.


Margaret is a qualified nurse with vast clinical experience.


With the help of her team, she ensures Harestane offers the highest levels of care and comfort to our clients every single day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harestane Care Home to verify any information. View our terms and conditions. Harestane Care Home has an Enhanced Service - more info.