Brooklands Healthcare

Brooklands nursing home is a nice place some staff are bullying visitors and harassing patients but aside from that it's great and they won't let you make a written complaint if you try the social services barring you but it's a great place.

It is such a relief to know that my Mother is being looked after so well.

I was on a short holiday back to Belfast and this was my first visit to Brooklands Healthcare. I live in the south of England and work in the domiciliary care sector, so have some knowledge of what good care provision should be. The atmosphere was warm and welcoming and the staff were extremely helpful as I wasn't sure where to go. My husband's aunt was in a really positive, happy mood. Her room (she referred to it as her little flat!) was spacious and clean and very "homely". She very proudly showed me around and was particularly proud of her ensuite bathroom. Although the staff were busy carrying out their duties they thoughtfully stopped and took the time to make sure another service user who was a little anxious, was reassured. I would certainly recommend Brooklands. The staff were professional, caring, calm and very patient - just the attributes I would look for when employing staff for our small care company.