Fruithill Nursing Home Reviews (21)
9.0
Fruithill Nursing Home has a Review Score of 9.0 (9.011) out of 10, based on 5 reviews in the last 2 years.
Over all time Fruithill Nursing Home has 21 reviews.
Review from Philomena M (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The loving care and attention given to my mum were excellent. The home is truly a home, the laughter/tears shared the professional treatment from the admin, nursing, care workers, kitchen, cleaning and all staff. Mum was treated with dignity, respect, and love. Food better than 5star, nursing better
than a hospital. I cared full time for my mum for 10 years the relief of leaving her in safe hands beyond words. I fully trusted the staff and was always made welcome and made to feel like part of the family.
Sadly my mum passed on the 18th June and this too was treated superbly by staff contacting me in time to be there when she died, the sensitive handling of a very sad occasion was like having family members there. The removal of my mum's remains from the home was handled so sensitively and with such deep respect and tears from us all. I can easily recommend Fruithill to anybody I will always have a deep gratitude and respect for the treatment received by Mum and myself.
Sadly my mum passed on the 18th June and this too was treated superbly by staff contacting me in time to be there when she died, the sensitive handling of a very sad occasion was like having family members there. The removal of my mum's remains from the home was handled so sensitively and with such deep respect and tears from us all. I can easily recommend Fruithill to anybody I will always have a deep gratitude and respect for the treatment received by Mum and myself.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Current Review Score: 9.0 (9.011)
Overview of Review Score
The Review Score of 9.0 (9.011) out of 10 for Fruithill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Fruithill Nursing Home is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.817
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.194 Points relating to the number of positive Reviews for Fruithill Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 5 Positive Reviews ÷ 7.2 = 0.694
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.