Parkview Care Home

Glencairn Road, Forthriver Road, Belfast BT13 3PU

Parkview Care Home is located in west Belfast and is convenient for shops, amenities, public transport and the M1. The City Centre is just two miles away.

This purpose built care home provides accommodation in single occupancy rooms, some of which are with en-suite facilities. Some rooms are spacious enough for sharing.

Parkview features several lounges and separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served.

Regular visits are made to the home by an experienced hair stylist and qualified Chiropodist.

The home provides a variety of activities for residents.

Group: Four Seasons Health Care

Person in charge: Jennifer Watson (Home Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 67

Shared Rooms: 2

Rooms with ensuite WC: 2

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Parkview Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.2 (maximum of 10) for Parkview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Parkview Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.441 for Parkview Care Home is calculated as follows: ( (17 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 34 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.711 Points relating to the number of positive Reviews for Parkview Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.2 Target = 0.211

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Parkview Care Home has a Review Score of 8.2 (8.152) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parkview Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parkview Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

My Mother seems happy at Parkview and that makes me happy.

How likely would you be to recommend Parkview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Ronnie Cavanagh, Marketing at Parkview Care Home responded to this review on 02 May 2018:

Thank you, Essie, for sharing your experience of Parkview Care Home. we are happy to hear it has been so positive and look forward to seeing you again soon. Have a wonderful day.

Calm atmosphere.
Very kind staff.
Plenty of activity going on.
Staff always helpful.

One small point - it would be good if the staff wore name badges. It's nice to be able to address them by name, but it's hard to remember them all.

How likely would you be to recommend Parkview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Parkview Care Home responded to this review on 20 Apr 2018:

Thank you, Heather, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Parkview Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My father who suffers from dementia was admitted into Parkview Care Home in December 2017. To be honest we thought he would never settle in strange surroundings. He did very well and this has to be because of the staff, their experience with dementia patients and also their continual care.
It was a hard experience as a son to have to put your father in a home but again, the guidance and help from the staff made this much easier.

How likely would you be to recommend Parkview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Parkview Care Home responded to this review on 13 Apr 2018:

Thank you, Thomas, for your comments about your recent experience at Park View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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