Greerville Manor Care Home

192 Newtownbreda Road, Newtownbreda, Belfast BT8 6QB

Greerville Manor is located in Belfast's Newtownbreda and is convenient for shops, amenities, public transport and the M1 motorway link. Forestside Shopping Centre is less than two miles away.

This purpose built care home provides accommodation in single occupancy rooms.

Greerville Manor features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can
socialise at meal times are also available. Traditional home cooking using fresh produce is served and residents may select from the daily choices available. Special diets can be catered for.

The home can arrange for complementary therapies for residents. Regular visits are made by a qualified chiropodist and hair stylist.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Gabrielle McDonald (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Substance Misuse

Single Rooms: 60

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Greerville Manor Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.6 (maximum of 10) for Greerville Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Greerville Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.489 for Greerville Manor Care Home is calculated as follows: ( (26 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Greerville Manor Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Greerville Manor Care Home has a Review Score of 8.6 (8.572) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greerville Manor Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greerville Manor Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The staff in Greerville Manor have been wonderful in looking after my father for the last few years.
They have cared for dad with consideration, respect and when it came time for dad to leave this life they were 100% committed to him and treated dad as if he was one of their family which was wonderful for me as I am an only child.

How likely would you be to recommend Greerville Manor Care Home? Extremely Likely

Overall Standard

Facilities

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Cleanliness

Treated with Dignity

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Staff

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Safety / Security

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Greerville Manor Care Home responded to this review on 06 Apr 2018:

Thank you, Aileen, for your comments about your recent experience at Greerville Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We really appreciate your praise and kind comments about our team and we're happy you found our staff to be so supportive during your experience here. Thank you once again.

I have always found the staff to be very friendly and helpful. My mother is always clean, warm and well fed.

How likely would you be to recommend Greerville Manor Care Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Value for Money

Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Greerville Manor Care Home responded to this review on 28 Mar 2018:

Thank you, William, for sharing your experience of Greerville Manor Care Home. We are happy to hear that it has been positive and that you have been so pleased with the quality of our care. We look forward to seeing you again soon. Take care.

Everyone at the home, nurses, carers, housekeepers etc all do an excellent job, all very pleasant and helpful in every way. They are very good and attentive to my father.

How likely would you be to recommend Greerville Manor Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Greerville Manor Care Home responded to this review on 27 Mar 2018:

Thank you, Deidre, for your comments about your recent experience at Greerville Manor Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My husband was a resident of this care/nursing home and was looked after by excellent staff. Medically, the nurses gave him regular checks and kept me informed at all times. The care workers treated him with the dignity he deserved in every aspect of his life, especially when he came to the last stages of dementia. They also helped me and my family when he became ill near the end of his life. They have compassion and I was grateful for all their kindness when he died it made it a little easier.

How likely would you be to recommend Greerville Manor Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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