Jordanstown Care Home

1a Old Manse Road, Jordanstown, Newtownabbey BT37 0RU
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8.4 19 Reviews
  • Jordanstown Care Home, Newtownabbey
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Care Provided by Jordanstown Care Home

Type of Service

    Nursing Home
  • For a maximum of 53 Service Users

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Helen McCullagh (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (5)
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Jordanstown Care Home Reviews (19)

8.4

Jordanstown Care Home has a Review Score of 8.4 (8.419) out of 10, based on 4 reviews in the last 2 years.
Over all time Jordanstown Care Home has 19 reviews.

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Total of 19, showing 1-19
Review from Stephen K (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professionally run nursing home with friendly and caring staff. Mum was here on a short stay whilst a broken bone was healing. She would have no hesitation in returning but she hopes to remain at home for as long as possible now her broken bone is on the mend.
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Review from Ronnie C (Husband of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to say a big thank you to all the staff at Jordanstown Nursing Home for all the care and friendly atmosphere in the nursing home. From the day of entry and every day (3 months) to discharge.
Every person in each department continually met my wife's needs with
compassion and especially laughter. The day of arrival we were met by the nurse in charge who put our fears to rest, the cook asked my wife if she needed some food and as I requested prepared some tea and toast with cheese. Staff also set up our TV and checked it was safe. The carers were magnificent. All I can say we as a family were literally blown away with the nursing home.
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Review from K H (Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident for 2 years and have few complaints, if any.
I have been offered accommodation in newer homes but to leave here would be like leaving home. The staff are so good, kind and caring that I consider more as family than carers.
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Review from H A (Respite Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I came into this nursing home I was made very welcome by the management and staff.
I could not have wished for anything any better. To be honest I will miss all the friends I have made here.
I will be back to show my appreciation. Thank you.
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Review from Stephanie H (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a current resident at Jordanstown Care Home and we are really pleased with the care he is receiving there. I would not hesitate to recommend the home to others. Staff are friendly, approachable and supportive. Any health concerns are followed up quickly with a GP. The activities coordinator
has fantastic ideas and gets residents involved in a wide range of crafts & activities. My dad is on a special diet and the kitchen staff go over and above to ensure he gets a variety of different food options. The food is freshly prepared and smells really good - Dad seems to enjoy it! Good facilities - Dad is in a small but bright room looking into the garden. He has the option to go into several lounges or stay in his room.
Thank you for taking such good care of him.
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Review from Neil A (Son of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the wonderful care given to our mother in the final weeks of her life. Anyone in the area considering the care of a loved one should have Jordanstown Care Home at the top of their list.
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Review from Gillian R (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had to receive nursing care, and we did not really know where to admit him.
We had a bad experience in a residential home, and we, as a family, were so nervous.
I cannot recommend Jordanstown Care Home highly enough.
The staff were unbelievable; the nursing care that my dad received during
the last three weeks of his life, honestly, was 100%.
My dad was able to stay at the care home rather than go to the hospital. We were able to visit him whenever we wanted throughout the day. The last four nights, we were able to stay overnight with him. Thank you to everyone for all the care and support you give us as a family. It was like home from home. To all the staff for everything, we cannot thank you enough.
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Review from Aidan B (Son of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff helped my mother coming out of the hospital and supported her through palliative care through to her passing. I couldn't recommend the staff highly enough.
Reply from Olivia Shields, Marketing Assistant at Jordanstown Care HomeThank you for your wonderful feedback about our home. We are very sorry to hear about your mother, but you felt she was treated with care and compassion. If there is anything more we can do, please do not hesitate to get in touch.
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Review from Noel L (Son of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident since July 2016 and instantly settled in. The staff and management are very approachable and any concerns are quickly rectified. She slid off her chair. Medical assistance was called and I was notified immediately. Mum is always clean and well presented. The diet is varied with
a daily choice and as her fluid intake is poor. I asked that she be given jelly to augment this which has been done. The rooms are well decorated though have limited facilities - basin and toilet (en-suite). This is due to the age and adaptation of the building and not a poor reflection on completely new builds.
Reply from Ronnie Cavanagh, Marketing at Jordanstown Care HomeThank you, Noel, for letting us know how we are doing at Jordanstown Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from T H (Granddaughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the home to be of a very high standard.
The girls are brilliant and nothing is too much trouble. It is well run, clean, friendly and safe.
Reply from Ronnie Cavanagh, Marketing at Jordanstown Care HomeThank you for letting us know how we are doing at Jordanstown Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Violet B (Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and brilliant. Loved every minute of my time here. Thank you.
Reply from Ronnie Cavanagh, Marketing at Jordanstown Care HomeThank you, Violet, for your wonderful feedback about our home! We are so happy to hear that you are enjoying it here at Jordanstown Care Home. Have a fantastic day!
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Review from Mary M (Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfy. Pleasant outlook. Food good. Girls cheery and happy.
Reply from Ronnie Cavanagh, Marketing at Jordanstown Care HomeThank you, Mary, for sharing your experience of Jordanstown Care Home. We are pleased to hear it has been so positive. Have a wonderful day!
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Review from Sylvia M (Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have found the care home to fill my present needs. There is a homely atmosphere brought by staff who all work together. I feel it would be remiss of me not to mention the excellent laundry service. I'm sitting in my bedroom 22/03/18 time 14:01 and the temperature is 25.2 degrees Celsius. I find this
overwhelming.
Reply from Ronnie Cavanagh, Marketing at Jordanstown Care HomeThank you, Sylvia, for sharing your experience of Jordanstown Care home. We are happy to learn it has been so positive. Have a wonderful day.
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Review from Susan M (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good about everything.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care HomeThank you, Susan, for sharing your experience of Jordanstown Care Home. We are pleased to hear it has been so positive. Have a great day.
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Review from Caroline R (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hairdo every Monday, feet get attention when needed. Entertainment like Bingo and girl dancers and on St Patrick's day, also a man playing the accordion and singing occasionally.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care HomeThank you, Caroline, for sharing your experience of Jordanstown Care Home. We are happy to hear that it has been so positive. We appreciate you taking the time to let us know how we are doing. Have a great day.
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Review from Samuel W (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident for over two years and have enjoyed every minute of it. The management and staff are extremely helpful and friendly. I would recommend the home to anybody.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care HomeThank you, Samuel, for taking the time to share your experience of Jordanstown Care home. We really appreciate all of your kind comments about the team here and for your recommendation. Have a fantastic day!
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Review from Agnes W (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jordanstown is a well-presented care home with excellent, friendly staff.
Rooms are of a good size and kept spotlessly clean.
Food is also a good portion size for an older person.
A beautifully kept garden at the rear which is well maintained.
All staff have always a friendly word and chat. Would
well recommend.
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Review from Donald M (Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been in a better place. Food is excellent, staff are wonderful. Food is equal to any hotel and better than most hotels. It's a wonder why a home like this can keep up such a high standard.
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Review from Alan H (Son of Resident) published on 18 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this Care Home to anyone who was looking for Care for a loved one. The service my Mother receives is second to none and she loves all the Staff who look after her so well. My Mother is 91 years old and requires 24 hour nursing and she is totally happy with the excellent way the Nurses
look after her.


I am so happy my Mother is looked after by all the wonderful Staff in Jordanstown Care Home and I thank them all for the kindness they show to my dear Mum.


Many thanks
Alan

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Current Review Score: 8.4 (8.419)

Overview of Review Score

The Review Score of 8.4 (8.419) out of 10 for Jordanstown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Jordanstown Care Home is calculated as follows: ( (38 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.752 Points relating to the number of positive Reviews for Jordanstown Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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Frequently Asked Questions about Jordanstown Care Home

What types of Care is Jordanstown Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jordanstown Care Home have?

There are 43 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Jordanstown Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Jordanstown Care Home to the centre of Newtownabbey?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jordanstown Care Home to verify any information. View our terms and conditions. Jordanstown Care Home has an Basic Service - more info.