Jordanstown Care Home

1a Old Manse Road, Jordanstown, Newtownabbey BT37 0RU

Jordanstown Care Home is located in Belfast's Newtownabbey area and is convenient for shops, amenities, public transport and the M2 motorway link. Abbey Shopping Centre is less than one mile away.

This purpose built care home provides accommodation in single occupancy rooms, most of which are with en-suite facilities. Some are suitable for sharing.

Jordanstown features TV lounges, quiet sitting rooms and a library for relaxation. Separate dining rooms, where residents can socialise with others at meal times, are also available. Traditional home cooking using fresh produce is served and residents may select from the menu choices available daily. Special diets can be catered for.

The home can arrange complementary therapies for residents if required. Also regular visits are made to the home by an experienced hair stylist and qualified chiropodist.

Residents can also benefit from the programme of activities available.

Group: Four Seasons Health Care

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 43

Shared Rooms: 5

Rooms with ensuite WC: 35

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Jordanstown Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.1 (maximum of 10) for Jordanstown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Jordanstown Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.364 for Jordanstown Care Home is calculated as follows: ( (51 Excellents x 5) + (44 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 107 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.755 Points relating to the number of positive Reviews for Jordanstown Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.6 Target = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Jordanstown Care Home has a Review Score of 9.1 (9.119) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jordanstown Care Home?

  • Extremely LIKELY
    4
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jordanstown Care Home

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Comfy. Pleasant outlook. Food good. Girls cheery and happy.

How likely would you be to recommend Jordanstown Care Home? Likely

Overall Standard

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Marketing at Jordanstown Care Home responded to this review on 20 Apr 2018:

Thank you, Mary, for sharing your experience of Jordanstown Care Home. We are pleased to hear it has been so positive. Have a wonderful day!

Very good and brilliant. Loved every minute of my time here. Thank you.

How likely would you be to recommend Jordanstown Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Jordanstown Care Home responded to this review on 20 Apr 2018:

Thank you, Violet, for your wonderful feedback about our home! We are so happy to hear that you are enjoying it here at Jordanstown Care Home. Have a fantastic day!

I have found the care home to fill my present needs. There is a homely atmosphere brought by staff who all work together. I feel it would be remiss of me not to mention the excellent laundry service. I'm sitting in my bedroom 22/03/18 time 14:01 and the temperature is 25.2 degrees Celsius. I find this overwhelming.

How likely would you be to recommend Jordanstown Care Home? Likely

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Average Rating:   3.3 out of 5

Ronnie Cavanagh, Marketing at Jordanstown Care Home responded to this review on 20 Apr 2018:

Thank you, Sylvia, for sharing your experience of Jordanstown Care home. We are happy to learn it has been so positive. Have a wonderful day.

I have been a resident for over two years and have enjoyed every minute of it. The management and staff are extremely helpful and friendly. I would recommend the home to anybody.

How likely would you be to recommend Jordanstown Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care Home responded to this review on 11 Apr 2018:

Thank you, Samuel, for taking the time to share your experience of Jordanstown Care home. We really appreciate all of your kind comments about the team here and for your recommendation. Have a fantastic day!

Hairdo every Monday, feet get attention when needed. Entertainment like Bingo and girl dancers and on St Patrick's day, also a man playing the accordion and singing occasionally.

How likely would you be to recommend Jordanstown Care Home? Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care Home responded to this review on 11 Apr 2018:

Thank you, Caroline, for sharing your experience of Jordanstown Care Home. We are happy to hear that it has been so positive. We appreciate you taking the time to let us know how we are doing. Have a great day.

Very good about everything.

How likely would you be to recommend Jordanstown Care Home? Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Jordanstown Care Home responded to this review on 11 Apr 2018:

Thank you, Susan, for sharing your experience of Jordanstown Care Home. We are pleased to hear it has been so positive. Have a great day.

Jordanstown is a well-presented care home with excellent, friendly staff.
Rooms are of a good size and kept spotlessly clean.
Food is also a good portion size for an older person.
A beautifully kept garden at the rear which is well maintained.
All staff have always a friendly word and chat. Would well recommend.

How likely would you be to recommend Jordanstown Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have never been in a better place. Food is excellent, staff are wonderful. Food is equal to any hotel and better than most hotels. It's a wonder why a home like this can keep up such a high standard.

How likely would you be to recommend Jordanstown Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I would recommend this Care Home to anyone who was looking for Care for a loved one. The service my Mother receives is second to none and she loves all the Staff who look after her so well. My Mother is 91 years old and requires 24 hour nursing and she is totally happy with the excellent way the Nurses look after her.

I am so happy my Mother is looked after by all the wonderful Staff in Jordanstown Care Home and I thank them all for the kindness they show to my dear Mum.

Many thanks
Alan

How likely would you be to recommend Jordanstown Care Home? Likely

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Average Rating:   4.6 out of 5

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