Lansdowne Care Home

Overall excellent experience. All the staff & management was very supportive. Received excellent care throughout the stay.

Lansdowne is a fantastic home. They go above and beyond for each resident. Every single staff member is pleasant, kind, caring and trustworthy. The care they give to my uncle is truly amazing. We had a lot of worries after needing to place him in a home and all those worries disappeared within a week of him living there. They treat each and every resident special. The activities are second to none. We have really noticed a difference in my uncle since being here. He is back to his happy-go-lucky self and it's all thanks to the care he receives at Lansdowne. I can't thank them enough.

Mum went into Lansdowne Care Home when we could not access the palliative care package that best met her needs in the community. We were impressed by the facilities and the standard of the environment in the home. We had good lines of communication with the management team who were open to the family spending as much time as we wanted to with Mum in her final days. We found all the support team were caring and compassionate. They went above and beyond everyday duties to make sure she was comfortable and dietary requests were meet with an unlimited supply of ice cream! Everyone within the team treated mum with dignity and respect. We as a family appreciated their support to us, as a family we will be forever grateful to all the staff for the care and compassion they showed to Mum. It would be unfair to mention individual staff be we trust that all those working on the first floor will know who they are!

Very pleased with overall service provided to my mum during a short spell in rehab. We have had experience of other Four Seasons care homes and this in our opinion has been best. All levels of staff were attentive to her needs and I found my interactions with nursing staff very informative.

From when I arrived, the staff treated me with dignity and respect. The carers, domestic staff, nurse, physios and occupational therapists are very professional. The care has been good and everybody is very friendly. I even enjoyed MOther's Day and the Easter party. Thank you to one and all. Lansdowne Care Home is very homely.

We would recommend Lansdowne Care Home without hesitation.

Since my arrival at Lansdowne, I have been treated with courtesy, dignity and honesty. All the staff are a credit to the managers, trust this includes cleaner, carers, nurses, physios and occupational therapists. Under the pressures that are today with the coronavirus, the staff have been marvellous in carrying undeterred to their work. I wish all the staff health and gratitude during these trying times.

The staff at Lansdowne Care Home have been fantastic getting my nanny up onto her feet. When she first went she was non-weight bearing and now she is able to walk again thanks to the amazing staff. The different activities they are brilliant to break up the day for the residents.

Very well looked after from time I arrived. All the staff were very helpful over and beyond.

The staff in this establishment were nothing but professional. The care staff went out of their way to make my relative feel that she was welcome.

Our father has been in this care home for four weeks - during this time he has been looked after very well - the stay here has really helped him in his recovery. The staff have been excellent, both the nurses and care workers. I would recommend this care home 'Landsdowne Intermediate Care Home' to anyone - we are so grateful.

Found the staff very welcoming and always willing to help.

Our family's experience of our sister's time in this care home was very positive. The home itself is bright and clean. The staff always attentive, helpful and friendly. The all-round care she received whilst there was excellent!

Clean environment, staff friendly and caring.

When mum arrived, her bed sheet was urine stained. The nurse did not introduce herself to either my mum or me and was more interested in getting meds and continuing on with her rounds. Some staff friendly and helpful, but few and far between. Every meal and cuppa served cold, despite requests on a daily basis for it to be warm. Always seemed to be a shortage of staff. Mum left to her own devices most of the time, except at meal times in her room. Staff did not seem to be aware when mum having problem eg. blood in urine, bad reaction to antibiotics, had to be pointed out to them. Mum said they were rough moving her in bed for washing and treating of bedsore. There was a party one of the days whilst mum was there and she knew nothing about it. Staff didn't even realise she wasn't at it.

I would recommend this care home for anyone who is searching for somewhere to give their loved ones a second home, either for a short time or longer.

My experience has been a very good one. I have been comfortable and well looked after except that I have not been comfortable in bed but everything has been done to help me to be comfortable.

My mother has received excellent care from very kind staff who have gone out of their way to provide a caring and considerate environment and who have looked after all her needs.

My mum is well looked after. I am notified right away if there are any problems. The staff show their concern for me as well. Everyone is friendly and helpful.

My dad was at the care home for a 6-week trial. I feel that the Lansdowne Care Home is a place where my dad receives high-quality care in safety and comfort with a welcoming atmosphere.