Lansdowne Care Home

41/43 Somerton Road, Belfast BT15 3LG

Lansdowne Care Home is located in an attractive residential area of North Belfast and is close to shops, amenities, public transport and the M2 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are suitable for sharing.

Lansdowne features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. Traditional home cooking using fresh produce is served and residents may select from the daily choices available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
The home can also arrange for complementary therapies for residents.

A variety of activities are provided for residents by the home.

Group: Four Seasons Health Care

Person in charge: Karen Agnew (Home Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 27

Rooms with ensuite WC: 51

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Lansdowne Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.8 (maximum of 10) for Lansdowne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lansdowne Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.422 for Lansdowne Care Home is calculated as follows: ( (47 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.349 Points relating to the number of positive Reviews for Lansdowne Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17.2 Target = 0.349

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Lansdowne Care Home has a Review Score of 8.8 (8.771) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lansdowne Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lansdowne Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2

Very helpful staff. Anytime my Mum would ask for tea she would get it. Most staff very pleasant, some staff are more than good and very caring.

How likely would you be to recommend Lansdowne Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 25 May 2018:

Thank you, Valerie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lansdowne Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My experience in Lansdowne Care Home is 110%. Each and every one of the staff are exemplary. Their helpfulness, to my every need, is the best.
From the cleaning staff, the laundry, the nursing assistants, nursing staff, sisters in charge have exceeded my expectations.
I would recommend this care home for anyone who is searching for somewhere to give their loved ones a second home, either for a short time or longer.

How likely would you be to recommend Lansdowne Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 15 May 2018:

Thank you for the wonderful feedback. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Lansdowne Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised. Thanks again for the recommendation.

My mother has received excellent care from very kind staff who have gone out of their way to provide a caring and considerate environment and who have looked after all her needs.

How likely would you be to recommend Lansdowne Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 20 Apr 2018:

Thank you, Julie, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My experience has been a very good one. I have been comfortable and well looked after except that I have not been comfortable in bed but everything has been done to help me to be comfortable.

How likely would you be to recommend Lansdowne Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 20 Apr 2018:

Thank you, Beryl, for sharing your experience of Lansdowne Care Home. We are happy to hear it has been so positive! Have a wonderful day.

My mum is well looked after. I am notified right away if there are any problems. The staff show their concern for me as well. Everyone is friendly and helpful.

How likely would you be to recommend Lansdowne Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home responded to this review on 11 Dec 2017:

Thank you for sharing your recent experience of Lansdowne Care Home. We are really happy to hear that it has been so positive. Your mums care is our number one priority and we're pleased that you found our staff to be so supportive during your experience here. If there is anything more we can do please let us know. Have a wonderful day.

My dad was at the care home for a 6-week trial. I feel that the Lansdowne Care Home is a place where my dad receives high-quality care in safety and comfort with a welcoming atmosphere.

How likely would you be to recommend Lansdowne Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home responded to this review on 28 Nov 2017:

Thank you, Roisin, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother is kept clean and her room is clean but satisfactory in colour BLAND. I take my mothers washing home as she was getting some one else's and stuff was going missing. I find the home very clean but sometimes I see the care assistants doing hoovering and helping out in the kitchen with duties. Some of the care assistants are lovely and kind as are some of the nurses, I mean some are more caring than others. My mum says the male staff are more gentle and treat her with respect. The food she gets enough and if she wants fruit etc, apple banana they would get her one. One time she had not been showered for a month, it's better now. Face cloths go missing. The activities practically nil, more thought should put into this.

How likely would you be to recommend Lansdowne Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Submit a Review for Lansdowne Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Lansdowne Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lansdowne Care Home