Castle Lodge Care Home

7-9 Fennel Road, Antrim BT41 4PB

Castle Lodge Care Home is situated close to the centre of Antrim and is in walking distance of all local amenities.

The home is purpose-built and has been specifically designed for the needs of elderly residents. Whether a resident needs residential care, or specialist dementia care, Castle Lodge can help and has suitable facilities and expertise.

Castle Lodge has a range of different rooms available, all of which are tastefully decorated. Residents are encouraged to personalise their rooms as much as they like to ensure they are like a home-from-home.

Outdoors the home is a secure patio area which enables all residents to get outside and enjoy the sunshine in a safe environment.

Group: Four Seasons Health Care

Person in charge: Una Brady (Home Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment

Admission Information: Pre-Admission Assessment. Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 33

Shared Rooms: 3

Rooms with ensuite WC: 36

Facilities & Services: Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Castle Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.4 (maximum of 10) for Castle Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Castle Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.717 for Castle Lodge Care Home is calculated as follows: ( (47 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 60 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.641 Points relating to the number of positive Reviews for Castle Lodge Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.8 Target = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Castle Lodge Care Home has a Review Score of 9.4 (9.358) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle Lodge Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle Lodge Care Home

  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My grandmother has settled in and is extremely happy. Staff are excellent very caring and compassionate. The manager is very approachable and does the best she can.

How likely would you be to recommend Castle Lodge Care Home? Extremely Likely

Overall Standard

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Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Castle Lodge Care Home responded to this review on 12 Apr 2018:

Thank you, Gary, for your feedback following your experience of Castle Lodge Care Home. We appreciate your kind comments about our team and are pleased to learn your experience has been so positive! We look forward to seeing you again soon. Take care.

My husband has early onset dementia. The manager and staff in Castle Lodge made my husband's stay a very positive experience for myself and our daughter. I commend the staff in Castle Lodge.

How likely would you be to recommend Castle Lodge Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Castle Lodge Care Home responded to this review on 22 Mar 2018:

Thank you, Helen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Castle Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am very pleased with the care my grandmother receives at Castle Lodge. The management and staff always go above and beyond to make sure all needs are met. My grandmother appears to be happy and content at Castle Lodge.

How likely would you be to recommend Castle Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Castle Lodge Care Home responded to this review on 06 Apr 2018:

Thank you, Natasha, for your comments about your recent experience at Castle Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Home is clean, tidy, staff are kind and considerate to residents. There are regular activities. Would prefer all bedrooms to have a toilet and wash hand basin. Other than that quite satisfactory.

How likely would you be to recommend Castle Lodge Care Home? Likely

Overall Standard

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Castle Lodge Care Home responded to this review on 20 Dec 2017:

Thank you, Wendy, for sharing your recent experience of Castle Lodge Care Home. We are pleased to hear that it has been a positive one. We appreciate you taking the time to let us know how we are doing. It really means a lot to us. We hope to see you again soon. Take care!

All staff at this care home are first class and treat residents with respect and dignity. My wife is always well dressed and presentable and there is no doubt that management and supervisors see that this is the norm. The facilities are always clean and tidy. This goes a long way in the good name the establishment has in the district.

How likely would you be to recommend Castle Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Castle Lodge Care Home responded to this review on 20 Dec 2017:

Thank you, Samuel, for your comments about your recent experience at Castle Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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