Woodgrove Care Home

67 Hillsborough Road, Lisburn BT28 1JN

Woodgrove Care Home is located in a suburb of Lisburn and is close to shops, amenities, public transport and the M1 motorway link. Lisburn Town Centre is convenient and Sprucefield Shopping Centre is a mile away.

This purpose built care home offers accommodation in single occupancy rooms, some of which are spacious enough for sharing.

Woodgrove features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served and residents can select from the menu choices available daily. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
The home can also arrange for complementary therapies.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Joanne McConville (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 18

Shared Rooms: 7

Weekly Charges Guide: , Nursing Care Shared (per person) from £521 (These prices are only a guideline, please contact Woodgrove Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Woodgrove Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.3 (maximum of 10) for Woodgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Woodgrove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for Woodgrove Care Home is calculated as follows: ( (37 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.563 Points relating to the number of positive Reviews for Woodgrove Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Woodgrove Care Home has a Review Score of 8.3 (8.308) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodgrove Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodgrove Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1

Woodgrove Care Home is the best that I've been in, all the carers are a great lot of people and I'm very happy with all that goes on in the home.

How likely would you be to recommend Woodgrove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Woodgrove Care Home responded to this review on 26 Apr 2018:

Thank you, Fiona, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Woodgrove Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

I am pleased with the manner and way that my sister has been treated and can see that the staff are very professional in their duties also in a very warm and welcoming way. Although my sister is at this time, always in her bed, she is not left alone, with staff always looking in to see how she is. My sister is very happy with the way that the staff treat her and that is, to us, very pleasing.

How likely would you be to recommend Woodgrove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Woodgrove Care Home responded to this review on 20 Apr 2018:

Thank you, Isobel, for your comments about your recent experience at Woodgrove Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother has been a resident at Woodgrove Care Home for more than six years and I have visited frequently almost daily in fact.
The care is excellent as is the food. The staff are interactive and generally interested in those they care for. The home is quite small which means it feels like home from home. The nursing staff are very professional and treat residents with care and respect. There are activities laid on daily for residents. Some shortcomings have arisen when the home was without a manager but staff worked together very well to overcome this.

How likely would you be to recommend Woodgrove Care Home? Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Value for Money

Average Rating:   4.2 out of 5

Helpful staff.
Good choice of meals.
Activities good.

How likely would you be to recommend Woodgrove Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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