Mahon Hall Care Home

16 Mahon Road, Portadown, Craigavon BT62 3EF

Mahon Hall Care Home is located on the edge of Portadown and is convenient for shops, amenities, public transport and the M1 motorway link. The town centre is close by.

This purpose built care home offers accommodation in single occupancy rooms, some of which are spacious enough for sharing.

Mahon Hall features TV lounges and a quiet sitting room for relaxation. The home also offers separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with residents being able to select from the daily choices menu available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
The home can also arrange for complementary therapies.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Cheryl King (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Single Rooms: 38

Shared Rooms: 11

Facilities & Services: Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Mahon Hall Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.7 (maximum of 10) for Mahon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Mahon Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.319 for Mahon Hall Care Home is calculated as follows: ( (30 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 72 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Mahon Hall Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Mahon Hall Care Home has a Review Score of 8.7 (8.736) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mahon Hall Care Home?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mahon Hall Care Home

  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Staff and management will go out of their way to help. My mother is very happy and content with the care and attention she receives.

How likely would you be to recommend Mahon Hall Care Home? Likely

Overall Standard

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Mahon Hall Care Home responded to this review on 15 May 2018:

Thank you, David, for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

In my experience, my mother has excellent care from very caring staff. During a recent illness, the nursing and HCA staff showed such concern and were so supportive to the family.
My mother is extremely happy and content and it is shown by how lovingly she treats the staff.

We know she is safe and secure and I have nothing but respect for all the staff at Mahon Hall Care Home.

How likely would you be to recommend Mahon Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Mahon Hall Care Home responded to this review on 26 Apr 2018:

Thank you, Louise, for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Overall care of my mother is excellent - life-saving in fact.
Action of nurse on duty must be commended. There are two relatively small notes to be aware of. During the heavy snow, there was hardly any salt put down on the car park, even though there are two boxes in the car park. Whether or not there is a maintenance officer employed by the home is irrelevant. Residents and visitors go in and out of the home daily e.g. Hospital appointments etc. This is a health and safety issue. Also, the standard of food, particularly at tea time at weekends need to be improved. My mother does not eat chicken and mushrooms, and most of the staff are aware - raised this at care management meeting.

How likely would you be to recommend Mahon Hall Care Home? Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Mahon Hall Care Home responded to this review on 27 Mar 2018:

Thank you for your comments about your recent experience at Mahon Hall Care Home. We are happy to learn that your overall experience has been positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and we welcome your feedback, as we always look at areas to improve the services we provide. Thank you once again and we look forward to seeing you again soon. Take care.

My aunt has been resident in Mahon Hall for 3 and a half years, during which time, we have been kept informed regularly regarding her health. This has always been done in a professional manner. The staff are always courteous and pleasant to approach. The improvements carried out over the past year have added considerably to the ambience of Mahon Hall.

How likely would you be to recommend Mahon Hall Care Home? Likely

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Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Mahon Hall Care Home responded to this review on 24 Oct 2017:

Thank you, David, for sharing your recent experience of Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents so we are delighted to hear you have found our staff to be so helpful! Have a great day! Take care!

Good parking areas. Hanging baskets and plants in the grounds which could be viewed from some of the residents' rooms.
The reception is tidy with chairs and a detailed signing book for visitors.

On my first visit, I was accompanied by a very pleasant member of staff through the coded doors and into the lounge.
The residents were all correctly dressed with hair brushed and seated in various sizes of chairs and in some cases with a large cushion to support those with back issues.
At least one member of staff present at all times.
A good atmosphere with the TV on in the background and also playing songs from the past.
A big input from the 'Pal' employee who carries out a range of activities eg a quiz, baking pancakes etc and encouragement for the involvement of the residents thus reducing boredom.

Staff are present in the dining room giving help to residents.
A good choice of menu eg porridge/cereals, savoury mince and potatoes, sausages, vegetables and potatoes and extra portions as requested.
Fruit and water or juices are available throughout the day.

Recommendations for future planning:-
1. No shared rooms
2. Ensuite on each bedroom.

Overall excellent staff, always pleasant and smiling and a good interest in the individual needs of the resident.

How likely would you be to recommend Mahon Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Mahon Hall Care Home responded to this review on 08 Sep 2017:

Thank you for taking the time to leave a review for us at Mahon Hall Care Home. We're delighted that we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and activities around the home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The experience that we have had at this care home is difficult to put into words. It has been wonderful from the beginning without exception. The care and dedication that my brother receives is second to none and we are fully informed about any health issues he has and how they will proceed. The door is always open, there is always a friendly face who knows me by name who can put my mind at ease or answer a question. I can honestly say, I have never experienced care like it.

How likely would you be to recommend Mahon Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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