Mahon Hall Care Home

16 Mahon Road, Portadown, Craigavon BT62 3EF
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13 Reviews
  • Mahon Hall Care Home, Craigavon
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Zoe Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (11)
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Mahon Hall Care Home Reviews (13)

Over all time Mahon Hall Care Home has 13 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mahon Hall Care Home
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Total of 13, showing 1-13
Review from D G (Nephew of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident at Mahon Hall for over 5 years. During this time she has been given excellent care by all of the staff. The home is spotlessly clean and my aunt is encouraged to take part in the many activities. We always find her well dressed and cheery.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for letting us know how we are doing at Mahon Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S M (Wife of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my husband receives in the Mahon Hall.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Catherine D (Great-Niece of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff pleasant and approachable. Nursing staff always helpful and take time with my aunt and family to explain medical needs and reassure family of any concerns.
Nursing assistances offer my aunt reassurance and spend time chatting to her, help her feel at ease and show a great level of compassion.
Nursing staff always are prompt in getting my aunt medical attention from doctors etc.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you, Catherine, for letting us know how we are doing at Mahon Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing

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Review from M B (Daughter-in-law of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and willing to help when asked.
The overall atmosphere is good and residents seem well looked after.
My mother in law is very happy here.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from R N (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been staying here for about a year now and I have no complaints about the care home or its staff.
She has settled in well and I would recommend Mahon Hall to anyone else.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from L I (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident from May 2017 and has been very settled and happy from day one. It is so assuring for the family to know just how happy she is and contented in the knowledge that she is secure and so well cared for.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from I D (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Mahon Hall Care Home from my father's admission has been very positive. I am very assured that my father receives the care and attention he requires on a daily basis. The only complaint my father would have on some occasions, not all weeks, would be the standard of the food, but otherwise,
I am very happy with the overall standard of care provided. Thank you.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your comments about our home and are happy to learn it has been so positive. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Rosalind E (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good and my mother has said she loves it.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Jim W (Friend of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Mahon Hall Care Home on 18/12/18. I visited a friend and his wife, also found the staff to be very caring and friendly, going around doing all that they could possibly do for all the other residents between doing paperwork.
Found this a very good home.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you, Jim, for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from David L (Son of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff and management will go out of their way to help. My mother is very happy and content with the care and attention she receives.
Reply from Ronnie Cavanagh, Marketing at Mahon Hall Care Home

Thank you, David, for your comments about your recent experience at Mahon Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
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Review from S W (Son of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care of my mother is excellent - life-saving in fact.
Action of nurse on duty must be commended. There are two relatively small notes to be aware of. During the heavy snow, there was hardly any salt put down on the car park, even though there are two boxes in the car park. Whether or not there
is a maintenance officer employed by the home is irrelevant. Residents and visitors go in and out of the home daily e.g. Hospital appointments etc. This is a health and safety issue. Also, the standard of food, particularly at tea time at weekends need to be improved. My mother does not eat chicken and mushrooms, and most of the staff are aware - raised this at care management meeting.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Mahon Hall Care Home

Thank you for your comments about your recent experience at Mahon Hall Care Home. We are happy to learn that your overall experience has been positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing and we welcome your feedback, as we always look at areas to improve the services we provide. Thank you once again and we look forward to seeing you again soon. Take care.

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Review from A L (Daughter-in-law of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good parking areas. Hanging baskets and plants in the grounds which could be viewed from some of the residents' rooms.
The reception is tidy with chairs and a detailed signing book for visitors.


On my first visit, I was accompanied by a very pleasant member of staff through the coded doors and into

the lounge.
The residents were all correctly dressed with hair brushed and seated in various sizes of chairs and in some cases with a large cushion to support those with back issues.
At least one member of staff present at all times.
A good atmosphere with the TV on in the background and also playing songs from the past.
A big input from the 'Pal' employee who carries out a range of activities eg a quiz, baking pancakes etc and encouragement for the involvement of the residents thus reducing boredom.


Staff are present in the dining room giving help to residents.
A good choice of menu eg porridge/cereals, savoury mince and potatoes, sausages, vegetables and potatoes and extra portions as requested.
Fruit and water or juices are available throughout the day.


Recommendations for future planning:-
1. No shared rooms
2. Ensuite on each bedroom.


Overall excellent staff, always pleasant and smiling and a good interest in the individual needs of the resident.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Mahon Hall Care Home

Thank you for taking the time to leave a review for us at Mahon Hall Care Home. We're delighted that we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and activities around the home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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  • Cleanliness
  • Treated with Dignity
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Review from Trevor P (Brother of Resident) published on 16 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience that we have had at this care home is difficult to put into words. It has been wonderful from the beginning without exception. The care and dedication that my brother receives is second to none and we are fully informed about any health issues he has and how they will proceed. The door
is always open, there is always a friendly face who knows me by name who can put my mind at ease or answer a question. I can honestly say, I have never experienced care like it.
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Overview of Review Score

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Mahon Hall Care Home

What types of Care is Mahon Hall Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mahon Hall Care Home have?

There are 22 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Mahon Hall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mahon Hall Care Home to the centre of Craigavon?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mahon Hall Care Home to verify any information. View our terms and conditions. Mahon Hall Care Home has an Basic Service - more info.