Ardmaine Care Home

8 Fullerton Road, Newry BT34 2AY

Ardmaine Care Home is located near to the banks of the River Clanrye, in Newry, County Down.

The home has plenty of lounges - both quiet spaces and communal areas for relaxing and socialising. Residents can pursue their hobbies with the support of an activities leader.

Ardmaine caters to various care needs from residential to dementia nursing for both short and long periods of time. The team can also support more specialist needs.

Group: Four Seasons Health Care

Person in charge: Ann Begley (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Pre-admission assessment. Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Polish

Single Rooms: 51

Shared Rooms: 7

Rooms with ensuite WC: 35

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Ardmaine Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.2 (maximum of 10) for Ardmaine Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ardmaine Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Ardmaine Care Home is calculated as follows: ( (71 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.462 Points relating to the number of positive Reviews for Ardmaine Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13 Target = 0.462

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Ardmaine Care Home has a Review Score of 9.2 (9.170) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ardmaine Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ardmaine Care Home

  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mother has been a resident of Ardmaine for 14 months. Her needs have increased as her Alzheimers has progressed. Both the nursing staff and carers have been fantastic in supporting mum. In particular, one of the nurses stood out in his attention to detail and willingness to help.

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Ardmaine Care Home responded to this review on 18 May 2018:

Thank you, Gareth, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ardmaine Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am very happy living here - no complaints at all. I get on great with the staff.

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Ardmaine Care Home responded to this review on 08 May 2018:

Thank you for sharing your experience of Ardmaine Care Home. We are pleased to hear it has been so positive! Have a fantastic day.

A clean and cheerful place where all the residents are treated with courtesy and respect by all the staff. The nurses are really good at keeping an eye out for things like how well each resident is eating, keeping as active as possible and engaging them in social activities.

I am very happy that my mum is being well looked after here and seem to have really settled into Ardmaine Care Home. I would highly recommend it!

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Ardmaine Care Home responded to this review on 20 Apr 2018:

Thank you, Margaret, for your comments about your recent experience at Ardmaine Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff at Ardmaine Care Home are very professional in their care of my relative, they are kind in their compassion for her. They provide a warm and friendly atmosphere, with gentle humour and understanding. As a relative, they are supportive and helpful to me in my concerns about healthcare needs for my relative and always available to speak to for reassurance, advice and support. Ardmaine is a lovely old building kept to a good standard and always clean and tidy. Activities and outings planned.

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Marketing at Ardmaine Care Home responded to this review on 20 Apr 2018:

Thank you, Margaret, for sharing your recent experience at Ardmaine Care Home. We appreciate you taking the time to let us know how we are doing and are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff are very kind and helpful to my mother and treat her with great respect.
They are very forthcoming with information and feedback. I feel there could be more activities but I'm sure the budget dictates here.
My mother is happy and content which is the main priority. We are grateful for her care.
Thank you.

How likely would you be to recommend Ardmaine Care Home? Likely

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Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardmaine Care Home responded to this review on 11 Apr 2018:

Thank you, Mary, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Ardmaine Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day.

My mother has been in the care of Ardmaine Care Home for the past 3 years and still is. Also my mother-in-law for last 10 years. Rip 2016. As I visited her every week I knew when my mum needed 100% care and attention. This was the place for her. The manageress provides great care for her patients and family alike. Her team of nurses and care assistants including foreign staff provide a great safe and caring package for my mother and all the patients. Also this care I could not provide for my mother at home.

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardmaine Care Home responded to this review on 23 Mar 2018:

Thank you, Ian, for your comments about your recent experience at Ardmaine Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I find nothing wrong with home staff, put up with an awful lot. Never been treated badly and staff are very very good.

How likely would you be to recommend Ardmaine Care Home? Likely

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Average Rating:   4 out of 5

Staff very helpful, always ring with a change of medication or form. Care is always good, resident is very content here.

How likely would you be to recommend Ardmaine Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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