Croagh Patrick Care Home

Miller Hill, 235 Millisle Road, Donaghadee BT21 0LN

Croagh Patrick Care Home is situated outside of Donaghadee overlooking beautiful Irish Sea views.

The home provides various levels of care depending on individual needs 24-hours a day. Croagh Patrick provides nursing care - whether this is general assistance with everyday living or end-of-life care. The home also has a respite service for when care is needed for shorter periods of time.

Croagh Patrick is in a quiet rural setting and is a perfect place to enjoy the tranquility of the Irish coastline. The home has transport links to neighbouring towns for those who wish to get out and about.

The bedrooms are all single rooms with good facilities. Communal areas are available throughout the home and are a great way to socialise or pursue hobbies.

Group: Four Seasons Health Care

Person in charge: Anne Devoy (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Croagh Patrick Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 7.6 (maximum of 10) for Croagh Patrick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Croagh Patrick Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.226 for Croagh Patrick Care Home is calculated as follows: ( (41 Excellents x 5) + (26 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 84 Ratings = 4.226

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.399 Points relating to the number of positive Reviews for Croagh Patrick Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.4 Target = 0.149

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Croagh Patrick Care Home has a Review Score of 7.6 (7.625) from 7 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Croagh Patrick Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Croagh Patrick Care Home

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

Staff try their best but more staff are needed, plus the food is bland and unappetising. More activities are required to stimulate the residents. The Wednesday trip to Donaghadee Community Centre was, for some of the others, the highlight of their week, yet it was stopped for lack of numbers. They were given a good dinner and entertained for an afternoon. Why has no one ever tried to get this going again?

How likely would you be to recommend Croagh Patrick Care Home? Neither Unlikely or Likely

Overall Standard

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Average Rating:   2.9 out of 5

Caring staff that provide a good service to residents and their families and help when required.

How likely would you be to recommend Croagh Patrick Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother is getting very good care from the time she arrived in March 2016.
She has been very ill and the staff have looked after mum and her immediate family very well.

How likely would you be to recommend Croagh Patrick Care Home? Extremely Likely

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Average Rating:   5 out of 5

My 96-year-old father was in Croagh Patrick Care Home for 3 months . He moved there having suffered a subdural haematoma and also suffering from dementia. We found the manager to be kind, approachable and very compassionate. It gave us great confidence which was confirmed when we got to know the staff. At all times we experienced kind and caring staff who maintained respect and dignity for my father and did everything they could to make sure he was comfortable and content. They were very responsive to any requests and good at listening and acting on any concerns. The carers were unfailingly pleasant, caring and helpful. The home was kept spotlessly clean by ladies who were also interested in my dad and would have had a little chat with him. Overall we were very pleased indeed with the care my father received in Croagh Patrick and want to thank all the lovely staff there who made this stay a very good experience both for him and for us. Our thanks also to a wonderful manager!!

How likely would you be to recommend Croagh Patrick Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Clean nursing home, lovely grounds. Client's room clean and he is washed and well looked after. Food average but he likes it. Mother also was a resident here. Very friendly staff.

How likely would you be to recommend Croagh Patrick Care Home? Likely

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Average Rating:   3.6 out of 5

Very good, kind, attentive staff. Only problem I see is evenings when the changeover reduces staff. More staff needed for bedtime as buzzers go constantly. They are under a lot of pressure and do their best.

How likely would you be to recommend Croagh Patrick Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum was admitted from hospital roughly five weeks ago. She has an in dwelling catheter (has had four years) and suffers from UTI almost constantly. She is on permanent oxygen and her short term memory is not good. From the very beginning I can honestly say that everyone of the staff have been fantastic in their care, compassion, empathy and understanding, both for mum and us the family. They have made a very difficult and upsetting time much easier for us and we are only too pleased mum is in Croagh Patrick home particularly amazing.

How likely would you be to recommend Croagh Patrick Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

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