Edgewater Lodge Care Home

Copeland Suite, 4 Sunnydale Avenue, Millisle Road, Donaghadee BT21 0LE

Edgewater Lodge Care Home is located in Donaghdee and has views over the Commons and sea. The home is convenient for shops, amenities and public transport.

This purpose built care home offers nursing and social care for the frail elderly and mentally infirm elderly.

Accommodation at Edgewater Lodge is offered in single occupancy rooms, the majority of which are with en-suite facilities.

Edgewater Lodge features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served and there are daily choice menus available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies.

A good range of activities are also offered.

Group: Four Seasons Health Care

Person in charge: Vera Ribeiro (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Single Rooms: 75

Rooms with ensuite WC: 16

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Edgewater Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 7.9 (maximum of 10) for Edgewater Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Edgewater Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.196 for Edgewater Lodge Care Home is calculated as follows: ( (12 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.196

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.7 Points relating to the number of positive Reviews for Edgewater Lodge Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Edgewater Lodge Care Home has a Review Score of 7.9 (7.896) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edgewater Lodge Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edgewater Lodge Care Home

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I'm delighted how quickly my dad has settled into Edgewater Lodge. All his needs are met and he seems very happy here. Staff are always very attentive with him and communicate with me regarding him on a regular basis.

How likely would you be to recommend Edgewater Lodge Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home responded to this review on 20 Apr 2018:

Thank you, Claire, for your comments about your recent experience at Edgewater Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Both my father-in-law and mother-in-law are residents in Edgewater, they have both settled in very well and have a great relationship with all staff, including kitchen and domestics. They are well cared for and always nicely dressed each day. They enjoy the food and attend all activities in the home.

How likely would you be to recommend Edgewater Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home responded to this review on 20 Apr 2018:

Thank you, Audrey, for sharing your recent experience of Edgewater Lodge Care Home. We appreciate you taking the time to let us now how we are doing and are pleased to hear your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.

Both grandparents are residents in Edgewater, they are well cared for fed well and have a brilliant rapport with staff. They interact in all the activities and have made friends with the other residents and staff.

How likely would you be to recommend Edgewater Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Marketing at Edgewater Lodge Care Home responded to this review on 20 Apr 2018:

Thank you, Elaine, for taking the time to share your recent experience of Edgewater Lodge Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The hardest decision in my lifetime was to entrust my mother’s care to complete strangers. She has been a resident at Edgewater for four years now. The home is clean, comfortable and welcoming with a varied meals menu and a range of seating for residents and visitors.
The carers have a genuine desire to give each resident a quality of care to maintain their dignity and general wellbeing. They will phone a doctor if they think medicines need added, adjusted, or changed. My mother had pneumonia in December 2017 and her GP asked if we wanted her to go to a hospital. I declined because in her own room she would be fed at mealtimes and turned every four hours to avoid bed sores with her pads changed at regular intervals. The Home provided an air pumped mattress through her illness and in general any problems can be discussed at the residents' relatives' meeting or if more immediate action is required a chat with the nurse in charge or the manager can resolve most problems.

How likely would you be to recommend Edgewater Lodge Care Home? Neither Unlikely or Likely

Overall Standard

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Treated with Dignity

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Edgewater Lodge Care Home responded to this review on 28 Mar 2018:

Thank you, Ronnie, for sharing your experience of Edgewater Lodge Care Home. We appreciate you taking the time to let us know how we are doing and we are happy to hear it has been so positive. The care and well-being of each resident is our number one priority and our staff are committed to providing the best possible care experience for all of our residents. It is very rewarding to have their efforts recognised from your feedback. Thank you once again.

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