Laganvale Care Home

37 Laganvale Mews, Lurgan Road, Moira, Craigavon BT67 0RE

Laganvale Care Home is located on the edge of Moira Village and is convenient for shops, amenities, public transport and the M1 motorway link.

This purpose built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Laganvale is offered in single occupancy rooms, some of which have private toilet facilities. There is one room available that is spacious enough for sharing.

Laganvale provides TV lounges and a quiet sitting room for relaxation as well as separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with residents being able to select from the various menu choices available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and qualified chiropodist. The home can also arrange for complementary therapies if required.

The home offers a variety of activities for residents.

Group: Four Seasons Health Care

Person in charge: Shily Paul (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 71

Shared Rooms: 1

Rooms with ensuite WC: 7

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Laganvale Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.3 (maximum of 10) for Laganvale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Laganvale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.629 for Laganvale Care Home is calculated as follows: ( (26 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.705 Points relating to the number of positive Reviews for Laganvale Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.6 Target = 0.205

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Laganvale Care Home has a Review Score of 8.3 (8.334) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laganvale Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laganvale Care Home

  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Very good place. Lovely staff.

How likely would you be to recommend Laganvale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Laganvale Care Home responded to this review on 15 May 2018:

Thank you for your comments. We appreciate you taking the time to give us your feedback and we are very pleased to hear that your experience with Laganvale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Good, I do not have to say anything else.

How likely would you be to recommend Laganvale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Laganvale Care Home responded to this review on 06 Apr 2018:

Thank you, Robert, for sharing your experience of Laganvale Care Home. We are happy to hear it has been so positive. Please let us know if there is anything more we can do. Have a great day.

I am pleased with the way you are looking after my husband.

How likely would you be to recommend Laganvale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Laganvale Care Home responded to this review on 06 Apr 2018:

Thank you for taking the time to let us know how we are doing at Laganvale Care Home. We're happy we could meet your expectations! We look forward to seeing you again soon. Have a wonderful day.

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