Lecale Lodge Care Home

26 Strangford Road, Downpatrick BT30 6SL

Lecale Lodge Care Home is located in Downpatrick and is close to the River Quoile. The home is convenient for shops, amenities and public transport. The Town Centre is just a mile away.

This tastefully decorated purpose built care home offers accommodation in single occupancy rooms, some of which have en-suite facilities. Some rooms are suitable for sharing.

Lecale Lodge provides TV lounges and several quiet sitting rooms, all overlooking the private grounds, in which residents can relax. Also available are separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with special diets being catered for.

Complementary therapies can be arranged by the home for residents in addition to the regular visits made to the home by an experienced hair stylist and qualified chiropodist.

An activities therapist co-ordinates a programme of activities for residents enjoyment.

Group: Four Seasons Health Care

Person in charge: Diana Aston (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 48

Shared Rooms: 4

Rooms with ensuite WC: 8

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Lecale Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8 (maximum of 10) for Lecale Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Lecale Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.522 for Lecale Lodge Care Home is calculated as follows: ( (14 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.429 Points relating to the number of positive Reviews for Lecale Lodge Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.2 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Lecale Lodge Care Home has a Review Score of 8 (7.951) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lecale Lodge Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lecale Lodge Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

The care home staff are dedicated professionals at all levels of the organisation. They deal with some complex residents whose individual needs are well catered for. The feel of the care home is warm and friendly where staff and residents are valued and there is very much a 'can do' attitude.

The key element which drives the staff forward is individualised attention to sometimes complex needs. The staff have an ethos of being involved in a total care package delivery. What impresses me the most is the ancillary and administrative staff who during their routine work, engage with residents in a caring way. Managers and team leaders lead by example. Relatives of residents are kept well informed about their loved ones progress in a timely way.

How likely would you be to recommend Lecale Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lecale Lodge Care Home responded to this review on 11 Jan 2018:

Thank you, Sean, for your comments about your recent experience at Lecale Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and we are glad that we were able to go above and beyond your expectations! We appreciate your praise and kind comments about all of our team and are delighted that you found our staff to be so supportive during your experience here. Thank you once again. We look forward to seeing soon!

The care provided is of a very good standard. Staff endeavour to ensure that my mother is kept comfortable and pain-free. They are very supportive to our family and are empathetic and caring.
My mother is treated with dignity and staff are respectful and courteous at all times.

How likely would you be to recommend Lecale Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Lecale Lodge Care Home responded to this review on 19 Dec 2017:

Thank you for your comments about your recent experience at Lecale Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Lecale Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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