Chestnut Lodge Care Home

47 Carrickaness Road, Benburb, Dungannon BT71 7NH

Chestnut Lodge Care Home is situated in Benburb, Dungannon in County Tyrone.

The care provided here is personalised to each individual depending on their specific needs. Chestnut Lodge offers nursing care for both people living with dementia or those with more specialist or complex needs.
This can be supplied on a permanent or a short-term basis with the respite service.

Chestnut Lodge is set in a rural location close to local points of interest such as a mill factory. Outdoors, the home has a garden which residents are free to use when they please.

Indoors, most upstairs rooms have views of the surrounding countryside.

Group: Four Seasons Health Care

Person in charge: Paul Gildernew (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 5

Rooms with ensuite WC: 35

Facilities & Services: Day Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Chestnut Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.7 (maximum of 10) for Chestnut Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Chestnut Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Chestnut Lodge Care Home is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Chestnut Lodge Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Chestnut Lodge Care Home has a Review Score of 8.7 (8.653) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut Lodge Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut Lodge Care Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1

Residents get great care and attention at all times - and as a visitor, I'm always made to feel very welcome.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 26 Apr 2018:

Thank you, Carol, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon.

My father has been in the Chestnut Lodge Care Home for over one year. In the whole time he has been a resident we as a family have found all aspects of his nursing care have been to the highest standard. All his needs are cared for in a caring and dignified manner. The staff and management are brilliant with him. Any requests our family have made have been met without any problems. We were devastated that daddy needed to go to a home but the staff and management were fantastic in the transition and we are delighted with the care he receives. An excellent home with great care provided.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 15 May 2018:

Thank you, Colleen, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Since being admitted to Chestnut Lodge care home on 26/7/17 I am extremely satisfied with the care and respect shown to my wife and our son from all members of staff, nursing, carers, housekeeping and kitchen staff.
Everyone has gone out of their way to be friendly and explained procedures in detail.
Nursing and senior management have made it clear that I can come in at any time to visit my wife. They have especially asked me to come in at lunchtime to help staff administer medication and food to my wife who is reluctant at times to take either. This has been a great comfort to me and very helpful to my wife. Staff all now know me and my wife and use our first names and greet us when we are together.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 20 Apr 2018:

Thank you, Ronnie, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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