Chestnut Lodge Care Home

47 Carrickaness Road, Benburb, Dungannon BT71 7NH

Chestnut Lodge Care Home is situated in Benburb, Dungannon in County Tyrone.

The care provided here is personalised to each individual depending on their specific needs. Chestnut Lodge offers nursing care for both people living with dementia or those with more specialist or complex needs.
This can be supplied on a permanent or a short-term basis with the respite service.

Chestnut Lodge is set in a rural location close to local points of interest such as a mill factory. Outdoors, the home has a garden which residents are free to use when they please.

Indoors, most upstairs rooms have views of the surrounding countryside.

Group: Four Seasons Health Care

Person in charge: Paul Gildernew (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 5

Rooms with ensuite WC: 35

Facilities & Services: Day Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Chestnut Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview of Review Score

The Review Score of 9.7 out of 10 for Chestnut Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Chestnut Lodge Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.724 for Chestnut Lodge Care Home is calculated as follows: ( (116 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Chestnut Lodge Care Home has a Review Score of 9.7 (9.724) out of 10 and an Average Rating of 4.7 out of 5 from 13 Reviews over all time

Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut Lodge Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut Lodge Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My wife is a resident in this care home where all the staff, including management, nurses, carers, kitchen and housekeeping treat her and all the residents, with respect, patience and genuine concern for their needs. On my frequent visits to my wife, everyone makes me feel very welcome and talks to me about her welfare and care needs. I have great respect for the dedicated and vocational way management and all the staff help to provide this very important care service. Before admission, our social worker told me not to judge Chestnut Lodge by the older building but by the quality of care provided. The care is exceptional and the comfort, facilities and cleanliness are all excellent.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 25 Jan 2019:

Thank you, Ronnie, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Excellent home the staff are very good and attentive and look after my mother extremely well. There is always members of staff available if you need them.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 05 Oct 2018:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chestnut Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff and management take great care of my mother. They always make sure she is okay and spend time talking to her. They make sure she is well fed and are very careful to administer her medication at appropriate times. She is treated as an individual.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 05 Oct 2018:

Thank you for letting us know how we are doing at Chestnut Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

My father was cared for in the Chestnut Lodge, for a number of months and the kindness, compassion and genuine care that he received from all the staff was second to none. It gave me great comfort and confidence that he was being well looked after at all times and I was always made to feel very welcome at the home no matter what time I arrived. I would definitely recommend this care home to anyone who's relative is in need of a safe and friendly place to be looked after. Thanks to all the staff for everything they did for my dad.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 30 Aug 2018:

Thank you, Ciaran, for your feedback and for taking the time to share your experience at Chestnut Lodge Care Home. We are so sorry to hear about your father but pleased you felt your father received great care and hope that their time at Chestnut Lodge did see some friendships flourish, especially with the care team.

Bright, friendly, clean care home. Staff - both qualified and non-qualified are excellent and have the patient's interests at heart. Level of nursing care beyond reproach. A committed care manager which filters down to caring staff.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 13 Aug 2018:

Thank you, Brighdin, for letting us know how we are doing at Chestnut Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

My sister has been in your care for 1 year. She has dementia. Her changing needs have been met with understanding and kindness. She is always immaculately clean and well presented. When visiting her I have always felt a part of your working family - help is always given - staff are always at hand - this I appreciate very much. Thank you.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 13 Aug 2018:

Thank you, Irene, for your feedback following your recent experience at Chestnut Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

My mother suffers from vascular dementia and is confused and demanding. However, all staff in my experience treat her with kindness, courtesy and respect. This attitude permeates from the manager down through nurses, carers, kitchen and cleaner staff.

How likely would you be to recommend Chestnut Lodge Care Home? Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 13 Aug 2018:

Thank you, Padraig, for letting us know how we are doing at Chestnut Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

I visit once a fortnight. The staff are always friendly and approachable. There is a pleasant, clean smell everywhere in the home. My sister is well cared for and content.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 14 Aug 2018:

Thank you, Olive, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

Chestnut Lodge care home has provided excellent care and support to my mother at a stage in her life when she could no longer care for herself. The staff and management have displayed an excellent level of compassion and professionalism. All the staff work hard to make the residents and relatives feel valued.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 14 Aug 2018:

Thank you, Alan, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I usually visit every Sunday afternoon. Entry and exit to the home is well controlled. The atmosphere inside is reassuringly calm. The staff are invariably friendly and yet professional in their interactions with both clients and visitors. Staff seem concerned for the welfare of clients and relations between them and staff seem cordial. It is comforting to know that an aged relative is being well cared for.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 14 Aug 2018:

Thank you, Cormac, for letting us know how we are doing at Chestnut Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

Chestnut Lodge provide not just excellent care for my mother ... every member of staff also show huge compassion for my father on his daily visits - understanding the huge trauma he faces with his wife of 57 years no longer living at home.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 08 Aug 2018:

Thank you for your comments, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Chestnut Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Residents get great care and attention at all times - and as a visitor, I'm always made to feel very welcome.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 26 Apr 2018:

Thank you, Carol, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to seeing you again soon.

My father has been in the Chestnut Lodge Care Home for over one year. In the whole time he has been a resident we as a family have found all aspects of his nursing care have been to the highest standard. All his needs are cared for in a caring and dignified manner. The staff and management are brilliant with him. Any requests our family have made have been met without any problems. We were devastated that daddy needed to go to a home but the staff and management were fantastic in the transition and we are delighted with the care he receives. An excellent home with great care provided.

How likely would you be to recommend Chestnut Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Chestnut Lodge Care Home responded to this review on 15 May 2018:

Thank you, Colleen, for your comments about your recent experience at Chestnut Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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