Highlands Care Home

La Rue du Froid Vent, St Saviour, Jersey JE2 7LJ
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7 Reviews
  • Highlands Care Home, Jersey
Highlands Care Centre

Highlands Care Centre is a place that you can call home, whether you are looking for supported independence or require more hands on care. With their approach, whatever your needs are, they will be met. Their 43-bed Highlands Care Centre provides a range of options depending on your needs.
These include:
•        Old age
•        Physical disability
•        Learning disability
•        Autism
•        Mental Health
•        Complex Care

In Bon Air Court they offer a number of self-contained residential apartments; this allows residents a balance of independent living with the knowledge that there is help on hand if it is needed. For residents requiring more care, or a more communal living experience they have a number of rooms available in the residential home; Highlands. Highlands has a beautiful dining room with a vaulted ceiling, a coffee lounge, library and the popular spa baths. Residents in both areas of the complex have access to all the facilities.

A varied and inclusive life is offered at Highlands, with a range of activities all co-ordinated by the onsite activities coordinator. The activities are chosen depending upon the residents’ own interests and requests are always welcomed!

Highlands Care Centre is run by St Philip’s Care Group. They believe that all care should be given with dignity and compassion. Their staff are all trained and supported to ensure that the care they give is second to none. They provide 24-hour care to all residents. They use modern technology to increase the amount of time that staff can spend with residents, giving them company and support, to brighten their days.

They have a minibus on site, which provides regular trips out and about, as well as professionals visiting the home on a regular basis, providing care such as chiropodists and hairdressers. Family and friends are always welcome to come and visit.

They offer care for both funded and private residents.

Care Provided by Highlands Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1320 – £2100

The final fees are based on the level of care needed by the individual which is decided after the conclusion of an assessment. The basic fee is calculated based on accommodation, the cost of care, over heads, staffing costs and other charges that the Homes pay such as insurance. The weekly fee also covers a choice of meals, snacks and drinks. The home caters breakfast, 3 course lunch and 3 course dinner. The apartment is also available fully furnished unless the individual would prefer their own furniture. Activities provided by the Home are also included in the fees; although, some may be at an extra cost i.e. cinema tickets. Transport to and from activities and appointments are also included. Highlands has its own laundry where the domestics wash, dry and iron the resident's clothes covered by the cost of fees. Doctor's appointments, medication, hairdressers, chiropodists, private trips, private telephone and Wi-Fi bills, clothing and toiletries etc are not included in fees and are at an extra cost to the individual.

These prices are only a guideline, please contact Highlands Care Home to find out the exact price for your requirements.

Contact Highlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle O'Donoghue (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (6)

Visiting

  • Visitors are welcome to come to Highlands and visit their family and friends any time during the day. They can enjoy some private conversations within the resident's apartment which concludes of bedroom, kitchen, lounge and bathroom or they can come and join the fun in the communal areas where there is a TV lounge and a spacious dining room and activities room where the residents enjoy playing games like bingo or doing art and crafts.

Parking

  • There is parking on site for staff and visitors. Residents that drive can also have a designated parking space behind the Main House where the Bon Air independent apartments are located.

Highlands Care Home Reviews (7)

Over all time Highlands Care Home has 7 reviews.

Overall Experience
  • 4
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Date Published
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Reviewer Connection to Highlands Care Home
  • 2
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Total of 7, showing 1-7
Review from H R (Sister of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.
Reply from Ann Farrow, Regional Manager at Highlands Care HomeThank you for taking the time to leave your review of Highlands.
I will pass your comments on to the home manager.
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Review from A L (Sister of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All are very friendly and very caring. I do feel that on this review security and safety are together safety is excellent but security is poor with many personal items and money have been stolen out of the resident's rooms which is unfortunate but disgusting, therefore strongly feel more action with
this is needed to be put in place.
Meal options are to be reviewed for those who need to watch their calorie intake.
Reply from Ann Farrow, Regional Manager at Highlands Care HomeThank you for taking the time to review Highlands.
St Philips Care strives to achieve and maintain an excellent level of care and support for all of our residents and I apologise that this has not been yours and your relative experience of Highlands.
I would ask that you please contact the home manager to discuss the issues you have raised within your review as the safety and security of our residents are paramount and all feedback is welcomed to ensure we are able to continuously improve our service.
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Review from J B (Independent Advocate Deputyship) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.
Reply from Ann Farrow, Regional Manager at Highlands Care HomeThank you for your wonderful review; I know how much this will mean to the manager and the team at Highlands.
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Review from Janine L (Respite Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility problems
but can still drive, I am very independent with doing my own shopping, and tidying my flat, doing the dishes, etc. I get very frustrated at having to wait for a shower. There are a lot of things that need repairing when I've asked over and over again. I am not sure why it is called a Luxury Care Home, as that it isn't. The flats are nice but basic. The food is adequate but could do with specials, the same menus week in week out. The laundry, well I would not advise wearing anything of good quality as it will be ruined, either shrunk or baggy. I am situated by the main access door, after complaining for some time, it was properly fixed.
Reply from Ann Farrow, Home Manager at Highlands Care HomeThank you for your review. I am sorry to hear that you are dissatisfied with the service you are receiving. I very much welcome an opportunity to discuss your concerns at your earliest convenience to ensure a swift resolution can be achieved.
We appreciate you taking the time to submit your review and find reviews an invaluable tool to ensure consistent care and support within our service.
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Review from C T (Resident) assisted by family/friend published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are friendly. There aren't any activities as far as I know but if I do arrange any myself outside the home they do organise travel.
The food is satisfactory, soup is literally half a cup, ingredients of meals are cheap quality and there are never any special meals i.e. steak dinner (something
fancy now again would be nice). You're only supposed to ask for milk and bread on Mondays and Friday which would be fine if you got enough to last that long and had a good memory, not good if you don't remember what day it is or that you need some but this is not a strict rule.
Would be nice to have a satellite dish to get satellite TV. This is a luxury care home, expect more for the price.
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Review from S J (Mother of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes every
effort to ensure that a happy environment is essential. Thank you!
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Review from S C (Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the community.
Long may it prosper and blossom even further.
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Overview of Review Score

Regulatory Rating

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (4)

Michelle

Michelle O Donoghue

Job Title: Home Manager Joined: 2019

Michelle is the Home Manager at Highlands who always prioritises resident's needs and is constantly seeking new ways to improve the care that is delivered. She is compassionate and supportive which makes her the perfect admirable leader.

Andreia

Andreia Goncalves

Job Title: Home Deputy Manager Joined: 2021

Andreia is a very warm and motivated individual. She is very approachable and supportive towards staff and residents and has a lot of passion towards the care sector.

Victoria

Victoria Sousa

Job Title: Administrator Joined: 2020

Vicky is the face of Highlands. She is the first person you see when you walk through the doors and are always greeted with a smile and a warm welcome. She is always willing to help anyone with whatever problem they are facing regardless of her knowledge on the subject and she wont quit until the problem is solved. Vicky is an asset to our home and is greatly appreciated by all staff and visitors.

Heber

Heber Da Cruz

Job Title: Maintenance Joined: 2021

Heber is Highland's handy man that works on site to ensure that any maintenance issues are seen to and resolved. With the support of third party companies, Heber keeps Highlands site at its best.

Frequently Asked Questions about Highlands Care Home

What types of Care is Highlands Care Home registered for?

Older Person Care, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highlands Care Home have?

There are 32 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Highlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highlands Care Home to the centre of Jersey?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highlands Care Home to verify any information. View our terms and conditions. Highlands Care Home has an Enhanced Service - more info.