Highlands Care Centre
Highlands Care Centre is a place that you can call home, whether you are looking for supported independence or require more hands on care. With their approach, whatever your needs are, they will be met. Their 43-bed Highlands Care Centre provides a range of options depending on your needs.
These include:
• Old age
• Physical disability
• Learning disability
• Autism
• Mental Health
• Complex Care
In Bon Air Court they offer a number of self-contained residential apartments; this allows...
Highlands Care Centre
Highlands Care Centre is a place that you can call home, whether you are looking for supported independence or require more hands on care. With their approach, whatever your needs are, they will be met. Their 43-bed Highlands Care Centre provides a range of options depending on your needs.
These include:
• Old age
• Physical disability
• Learning disability
• Autism
• Mental Health
• Complex Care
In Bon Air Court they offer a number of self-contained residential apartments; this allows residents a balance of independent living with the knowledge that there is help on hand if it is needed. For residents requiring more care, or a more communal living experience they have a number of rooms available in the residential home; Highlands. Highlands has a beautiful dining room with a vaulted ceiling, a coffee lounge, library and the popular spa baths. Residents in both areas of the complex have access to all the facilities.
A varied and inclusive life is offered at Highlands, with a range of activities all co-ordinated by the onsite activities coordinator. The activities are chosen depending upon the residents’ own interests and requests are always welcomed!
Highlands Care Centre is run by St Philip’s Care Group. They believe that all care should be given with dignity and compassion. Their staff are all trained and supported to ensure that the care they give is second to none. They provide 24-hour care to all residents. They use modern technology to increase the amount of time that staff can spend with residents, giving them company and support, to brighten their days.
They have a minibus on site, which provides regular trips out and about, as well as professionals visiting the home on a regular basis, providing care such as chiropodists and hairdressers. Family and friends are always welcome to come and visit.
They offer care for both funded and private residents.
The final fees are based on the level of care needed by the individual which is decided after the conclusion of an assessment. The basic fee is calculated based on accommodation, the cost of care, over heads, staffing costs and other charges that the Homes pay such as insurance. The weekly fee also covers a choice of meals, snacks and drinks. The home caters breakfast, 3 course lunch and 3 course dinner. The apartment is also available fully furnished unless the individual would prefer their own furniture. Activities provided by the Home are also included in the fees; although, some may be at an extra cost i.e. cinema tickets. Transport to and from activities and appointments are also included. Highlands has its own laundry where the domestics wash, dry and iron the resident's clothes covered by the cost of fees. Doctor's appointments, medication, hairdressers, chiropodists, private trips, private telephone and Wi-Fi bills, clothing and toiletries etc are not included in fees and are at an extra cost to the individual.
The price(s) shown are provided by the care home. Contact Highlands Care Home for full pricing details and T&Cs.
Contact Highlands Care Home to confirm what's included and get a personalised quote:
Highlands Care Home has a Review Score of 7.9 (7.944) out of 10, based on 1 reviews in the last 2 years.
Over all time Highlands Care Home has 8 reviews.
This place feels ike a 5 star hotel. Although I have never stayed in a 5 star hotel.
This place feels ike a 5 star hotel. Although I have never stayed in a 5 star hotel.
All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.
All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.
I will pass your comments on to the home manager.
All are very friendly and very caring. I do feel that on this review security and safety are together safety is excellent but security is poor with many personal items and money have been stolen out of the resident's rooms which is unfortunate but disgusting, therefore strongly feel more action...
Meal options are to be reviewed for those who need to watch their calorie intake.
I would ask that you please contact the home...
Thank you for taking the time to review Highlands.I would ask that you please contact the home manager to discuss the issues you have raised within your review as the safety and security of our residents are paramount and all feedback is welcomed to ensure we are able to continuously improve our service.
The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.
The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.
Thank you for your wonderful review; I know how much this will mean to the manager and the team at Highlands.
I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility...
I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility problems but can still drive, I am very independent with doing my own shopping, and tidying my flat, doing the dishes, etc. I get very frustrated at having to wait for a shower. There are a lot of things that need repairing when I've asked over and over again. I am not sure why it is called a Luxury Care Home, as that it isn't. The flats are nice but basic. The food is adequate but could do with specials, the same menus week in week out. The laundry, well I would not advise wearing anything of good quality as it will be ruined, either shrunk or baggy. I am situated by the main access door, after complaining for some time, it was properly fixed.
We appreciate you taking the time to submit your review and find reviews an invaluable tool to ensure consistent care and support within our service.
The food is satisfactory, soup is literally half a cup, ingredients of meals are cheap quality and there are never any special meals i.e. steak dinner...
Would be nice to have a satellite dish to get satellite TV. This is a luxury care home, expect more for the price.
Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes...
Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes every effort to ensure that a happy environment is essential. Thank you!
I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the...
I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the community. Long may it prosper and blossom even further.
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Michelle is the Home Manager at Highlands who always prioritises resident's needs and is constantly seeking new ways to improve the care that is delivered. She is compassionate and supportive which makes her the perfect admirable leader.
Andreia is a very warm and motivated individual. She is very approachable and supportive towards staff and residents and has a lot of passion towards the care sector.
Vicky is the face of Highlands. She is the first person you see when you walk through the doors and are always greeted with a smile and a warm...
Vicky is the face of Highlands. She is the first person you see when you walk through the doors and are always greeted with a smile and a warm welcome. She is always willing to help anyone with whatever problem they are facing regardless of her knowledge on the subject and she wont quit until the problem is solved. Vicky is an asset to our home and is greatly appreciated by all staff and visitors.
Heber is Highland's handy man that works on site to ensure that any maintenance issues are seen to and resolved. With the support of third party companies, Heber keeps Highlands site at its best.
Older Person Care, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
There are 32 Single Rooms and 6 Couples/Companion Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
3.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highlands Care Home to verify any information. View our terms and conditions. Highlands Care Home has an Enhanced Service -what an Enhanced Service includes.