Owen Mor Care Centre

Some members of staff need to be aware that compassionate communication is essential in a care environment.

When I went to clear out his room, all his clothes and possessions were in just chucked into 2 black bin liners appalling behavior

In the new home, my loved one has been referred to external support services including a dentist and optician - this never happened in Owen Mor and they have benefited from weekly trips to shops/church/tea dances and taken part in daily activities and lovely family celebrations including music/tea parties/sensory actives/pet therapy. Overall they have a much better quality of life.

I find management at Owen More excellent and nursing staff. I find staffing of carers very limited, and not enough continuity of care. Too much movement of staff between units. Young carers too young and inexperienced so they don't stay.

I find the staff and management very professional and friendly. The care given to my mum is outstanding. I am kept informed if there are any issues or concerns regarding my mum. My mum has settled in well and she also thinks highly of the staff and the care given. I would highly recommend the care home to anyone!

Dad was very unwell when he came to Owen Mor Care Centre. All of dads needs are met 100%. He has been here a year now and they have Dad eating so well and Dad is so well looked after. He has put on weight and is more responsive. His room is like it was at home. All the staff are really approachable and helpful

Given the current circumstances and the restrictions surrounding visiting, the staff at Owen Mor have been so helpful and reassuring over the phone. We know our family member is being well looked after and we have full confidence in all the staff. We appreciate all your hard work, especially in the current climate. Thank you.