from Jonathan K (Son-in-law of Resident) published on 11 December 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
Relative In the home for 3 Weeks, during this time they have had 2 falls, 3 visits to A&E, been left sitting out in the cold on a winter afternoon, numerous incidents of being inadequately supervised.
Unfortunately and contrary to what they tell you in regards to having vast experience with dementia
residents etc. I find the care provided has been completely unsatisfactory in almost all respects, family visits in the late afternoon or early evening frowned upon whilst at admission they said they didn't have any restrictions on family visits. During sundowning episodes in particular they were unable and unwilling to find some coping measures.
Something needs to looked at in regards to how some residents are being looked after as I believe for some their care needs are not being fulfilled correctly or to an acceptable standard.
When I went to clear out his room, all his clothes and possessions were in just chucked into 2 black bin liners appalling behavior
from D M (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report
Overall Experience1.0 out of 5
Recently moved our loved one out after 3 years to a nearby nursing home.
Individually staff are doing their best but the culture is poor - little to no stimulation and staff run off their feet. Feels like the focus is on ‘the business’ and not the residents.
In the new home, my loved one has been
referred to external support services including a dentist and optician - this never happened in Owen Mor and they have benefited from weekly trips to shops/church/tea dances and taken part in daily activities and lovely family celebrations including music/tea parties/sensory actives/pet therapy. Overall they have a much better quality of life.
from William D (Respite Resident) published on 5 August 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
First class facilities and staff, they have made my stay at Granard Residential Home an absolute pleasure.
From day one the staff have been kind, curious and more than helpful.
I have felt well cared for and thought about on an individual basis.
Facilities are second to none.
Food and daily care
are first class. The staff have been a pleasure to be around, straight to the point with nothing too much trouble to make my stay safe and comfortable! A brilliant blending of routine, strictness, care and support. Five stars, A1!
from E M (Sister of Resident) published on 13 July 2021
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
I find management at Owen More excellent and nursing staff. I find staffing of carers very limited, and not enough continuity of care. Too much movement of staff between units. Young carers too young and inexperienced so they don't stay.
from Angela C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I find the staff and management very professional and friendly. The care given to my mum is outstanding. I am kept informed if there are any issues or concerns regarding my mum. My mum has settled in well and she also thinks highly of the staff and the care given. I would highly recommend the care home
from Liz B (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Dad was very unwell when he came to Owen Mor Care Centre. All of dads needs are met 100%. He has been here a year now and they have Dad eating so well and Dad is so well looked after. He has put on weight and is more responsive. His room is like it was at home. All the staff are really approachable
from F M (Daughter-in-law of Resident) published on 14 April 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Given the current circumstances and the restrictions surrounding visiting, the staff at Owen Mor have been so helpful and reassuring over the phone. We know our family member is being well looked after and we have full confidence in all the staff. We appreciate all your hard work, especially in the
current climate. Thank you.
Reply from John Coyle, Human Resources Manager at Owen Mor Care Centre
Thank you for your kind review the staff team appreciate the support and endeavour to continue to provide the highest standard of care for all our residents' care and comfort.
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