Neu Living

524 Grimesthorpe Road, Sheffield S4 8LE
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8.5 18 Reviews
  • Neu Living, Sheffield
Neu.Living provides care in a purpose-built, modern care centre with a range of facilities.

The centre is situated approximately 600 metres away from the Northern General Hospital and about ten minutes’ drive away from junction 34 of the M1.

Neu.Living offers services to adults from aged 18 and above age 65. These include:

- Day services
- Residential and nursing care
- Respite care including emergency respite
- Physiotherapy and hydrotherapy
- Rehabilitation
- Support for individuals with long-term conditions
- Support for individuals with physical disabilities
- Bariatric packages

Neu.Living accommodates and cares for Individuals in all ethnic backgrounds, with staff recruited to support and meet all linguistic and cultural needs providing the best care supporting those in needs.

For more information about Neu.Living's services, events and to view their newsletters, please visit their website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

please contact the home manager for further information regarding bedroom price and fees

These prices are only a guideline, please contact Neu Living to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • David McFadden (Neuro Services Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • The service does not operate specific visiting hours. However, the service Neu.living is aimed at supporting the wellbeing of individuals clients. Therefore, visitors are encourage to be mindful of visiting during mealtimes. This can provide individuals with structure to their day, aid in their daily orientation, support good nutrition and ensure staff are freely available to talk.  

Parking

  • There is a free car park to the rear of the building, and an underground parking area. On arrival at the service please report to reception and sign into the building.

Neu Living Reviews (18)

8.5

Neu Living has a Review Score of 8.5 (8.460) out of 10, based on 4 reviews in the last 2 years.
Over all time Neu Living has 18 reviews.

Overall Experience
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  • 3
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Date Published
  • 18
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  • 4
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Reviewer Connection to Neu Living
  • 5
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Total of 18, showing 1-18
Review from Victoria F (Friend of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came to visit our friend who has Huntingtons disease. When In hospital, our friend was a shell of her former self and it felt like they didn't care. Therefore, when we arrived at the Neu living facility we were apprehensive but our concerns were quickly resolved.
We were greeted at the door by
the manger who took us straight to our friend and introduced us to the team. They were so polite and professional but also jovial with the service users.
My friend looked so well cared for. She had lost weight due to not eating in hospital but was eating her dinner when we arrived. She was dressed beautifully and said how happy she was. one of the carers took us down to the games room where she offered us all drinks and time to catch up. She had been playing pool and air hockey with the carers previously. The difference in her was astounding. She was able to converse. We laughed so much during that time and we're looking forward to visiting again soon. Thank you so much for the work you all do.
Reply from Lyndsey Webb, Operations Manager at Neu Living

Thank you so much for your thoughtful review, It truly means the world to us to hear how well your friend is doing and how warmly you were welcomed at Neu Living. Knowing that your friend is not only being looked after with professionalism and care but is also smiling, laughing, and enjoying moments with friends and carers-it's hard to put into words how much that means. We're incredibly grateful to the team at Neu Living for the dignity, kindness, and genuine human connection they offer every day. And we're also thankful to you for visiting and for sharing your kind words based on your experience. We will be sure to share with the team. With heartfelt thanks

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Review from Denise S (Mother of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been living at Neu living home since March, she has Huntington disease.
What a lovely place. All the staff are fantastic, friendly and welcoming. She has settled in the home. I have not seen/heard my daughter laugh/smile for such a long time. To hearing my daughter laughing and seeing
her smiling, is so lovely. Thank you to all the staff for having time to get to know my daughter.
Reply from Lyndsey Webb, Operations Manager at Neu Living

Thank you so much for your kind words. It means the world to us to know your Daughter is smiling and happy-that's exactly what we strive for every day. Seeing her thrive and knowing she feels safe and cared for is the greatest reward for our team. We're honoured to be part of her life and truly appreciate your trust and support.I will be sure to share your feedback with the team at Neu Living. With warmest thanks.

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Review from S N (Next of Kin) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident at Woodhill House for over a year now. He has always related well with the staff on the respite unit. They have seen us and him through a very difficult time with severe health problems eventually ending in manor surgery. He is now well on his road to recovery and we cannot
praise the staff for all their input at this very lengthy stressful time. The care they give is outstanding. We have always felt he is safe, secure, and well cared for.
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Review from V W (Mother of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have a severely disabled daughter who is nonverbal and requires 24-hour care and she attends respite at Wood Hill House for short breaks. Over time we have built and developed trust in the regular staff that work on Weston Unit. Our daughter shows signs that she is happy in this environment and as
parents we feel this is a safe space. The regular staff on Weston know our daughter inside and out and often go above and beyond to provide her care and anticipate her needs. They care for her personal hygiene, health needs and she always looks happy and well-presented when we collect her. I can’t stress enough how essential this trust is with regards to leaving our daughter, they provide excellent communication and anticipate things we might find concerning. We genuinely consider them our extended family.
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Review from Elaine P (Sister of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found my sister to be well cared for having learning difficulties and dementia she can't speak up for herself, but the staff are always talking to her and interacting with her and knowing her needs.
I am always kept up to date with any problems that might arise, so do not have any concerns.
If
I did, I know I could talk to staff and they would sort it.
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Review from Caroline H (Mother of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 19yr old daughter who has severe learning disabilities has accessed the respite services on a weekly basis since last summer. I am very happy with how she has settled in. Staff are kind and professional and are keen to learn about my daughter so they can meet her needs.
The management team have
good communication with us and have arranged a review to make sure their information regarding my daughter is up to date.
Transition from children's services is a difficult time but staff at Wood Hill have done all they can to make this process easier for us all. I would recommend their services to other families in our situation.
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Review from Sarah M (Niece of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Initially, the impression of this home was excellent however as time has gone on the cracks have definitely started to show
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Review from Sylvia M (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has Parkinson's with Lewy Body Dementia. He has been resident in Wood Hill House since the middle of August 2017. The carers are very kind and caring, he is exceedingly well looked after. I am informed of any problems that arise which is reassuring. There are activities for him to join in
during the week which he enjoys. Whilst he has been there, there have been a few health problems which have been dealt with immediately and efficiently. Putting him in a home is the saddest thing I have ever had to do but the good care he gets in Wood Hill House reassures me that I have done the right thing.
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Review from Stuart M (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father has been moved to Wood Hill House he has become a different person. He has settled down a lot better than he was when he was in another place. The staff and support provided are very good. We are very happy with all that happens here.
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Review from Katherine T (Daughter of Resident) published on 26 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad's diagnosis, he has struggled enormously, we all have to different degrees.
Thanks to Wood Hill I can finally see him relaxing.
I believe this is because every member of staff and agency (staff) is incredible.
We now have a Dad who is finally understood.
All staff are so patient and knowledgeable,
the kindness from everyone shines through, at every level, every time we visit.
We can rely on that Dad is cared for in every aspect even though he is so complex.
With thanks all.
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Review from Trish H (Wife of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my husband moved here, it is such a long way away from me (I can't drive) that we were pressing to move him closer.


However, this home has given him such excellent care - in the understanding of his illness, the patience with which they deal with his sometimes difficult behaviour and patience,

also with his aggression.
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Review from Helen M (Daughter of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff were helpful, professional and very caring.
My mum was treated with the respect and care which she was used to at home.
Lots of staff on duty at all times.
Activities provided frequently.
Beautiful rooms with amazing views.
I no longer need to search for a good top class home for mum.
When
the times comes, Wood Hill House will be her home.
Highly recommend respite too.
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Review from Neil R (Son of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Wood Hill House are friendly and helpful at all times. The food is very good and the rooms are comfortable and homely as much as possible.
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Review from Kim P (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic! Really friendly and welcoming. The home is kept really clean. The food looks scrumptious.
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Review from Yvonne M (Relative of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The holistic care received by my sister-in-law from her first day of placement has been wonderful. All grades of staff have shown respect for family and residents nothing has been too much trouble for anyone who has been involved in her care can I also say the unit sister is absolutely wonderful and
keeps the family informed of any changes or incidents that are of any importance to us.
Excellent placement excellent staff.
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Review from Carol D (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit our relative is on is very good. Staff are excellent at their jobs, very friendly. There are a lot of facilities for him in this home and a lot of activities he can play. However, they could add extra activities for him.


The home is very good and clean, smells really nice. Domestic staff

do an excellent job as the place is very clean.


Our relative gets the best support and facilities from staff.

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Review from Brenda W (Wife of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to update our review on Woodhill House. My husband is a resident there and the care that is given to them is top of the range. The staff have got so much patience even though some of the residents are very demanding. My daughter and I attend every day, have done for five months, and
before that seven months in the hospital. Most of the staff know us at Wood Hill House and new ones that we haven't seen before, make us feel welcome on arrival. Nothing is too much trouble for all of them. Well done to the management for the choice of staff.
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Review from A J (Daughter of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are super friendly to my father, me and my mother when we visit.
They assist my dad to the fullest and talk with respect, to him and about him.
There are plenty of activities, lovely garden areas, fantastic meals and catered for wonderfully.
All the staff understand my dad's needs.
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Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Neu Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Neu Living is calculated as follows: ( (39 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.616 Points relating to the number of positive Reviews for Neu Living is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 4 Positive Reviews ÷ 16.6 = 0.241
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Zee

Zee

Job Title: Administrator

Zee is the administrator at wood Hill house. She is responsible for welcoming visitors. Answering phone and email queries. Zee also supports with the day to day administration duties of the home

Danielle

Danielle

Job Title: Nursing Assistant

Danielle is our Nursing assistant here at Woodhill House.


She ensures the support workers are working correctly and overlooks the full unit. Danielle is an asset to Woodhill House and is on hand to answer any questions you may have.

Debbie

Debbie Kipasa

Job Title: Registered Manager Joined: 2023

Debbie is the registered Manager at Wood Hill House.


She is a fully qualified Nurse with many years of experience within the NHS and the Private Sector.


Debbie believes in quality care and providing a safe and welcoming environment for all residents and their families. If you have any queries she is always on hand to support.


" I am incredibly proud of my team here at Wood Hill House. We all work together to provide high levels of care and support to our service users. I like to create a home-from-home atmosphere. Caring is my passion and I cannot imagine doing anything else "

Frequently Asked Questions about Neu Living

What types of Care is Neu Living registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Neu Living have?

There are 83 Single Rooms.

What are the Facilities & Services at Neu Living?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neu Living to the centre of Sheffield?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Neu Living to verify any information. View our terms and conditions. Neu Living has an Enhanced Service - more info.