Lomond View Care Home

The Pleasance, Falkland, Cupar KY15 7AR
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9.5 13 Reviews
  • Lomond View Care Home, Cupar
Lomond View is situated on the edge of the tranquil and picturesque village of Falkland in Fife. With Falkland Hill as a backdrop and the Fife countryside all around the views from the building are stunning.

The care home provides 50 single bedrooms on three floors. The combination of the peaceful rural setting and the latest nursing care facilities makes Lomond View a very attractive place to call home.

Lomond View sits among beautiful landscaped gardens where residents can take a stroll or sit in the patio areas to enjoy the fresh air and admire the flowers.

The 50 bedroom care home provides every resident with their own large single room with en-suite toilet and wet floor shower facilities.

The spacious lounges, dining rooms and other public areas also enjoy views over the surrounding area.

Life at Lomond View is what makes the home particularly special; with an extensive range of events, activities and trips out in the home’s minibus available every week.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Thompson (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • Visiting at anytime they have protected meal times.

Parking

  • Limited car parking at the front of the care home.

Lomond View Care Home Reviews (13)

9.5

Lomond View Care Home has a Review Score of 9.5 (9.520) out of 10, based on 11 reviews in the last 2 years.
Over all time Lomond View Care Home has 13 reviews.

Overall Experience
  • 8
  • 3
  • 0
  • 1
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Date Published
  • 13
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  • 11
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Reviewer Connection to Lomond View Care Home
  • 5
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  • 1
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Total of 13, showing 1-13
Review from Sharon M (Wife of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Lomond View Care Home for a year. I visit every day and have found it to be a positive experience. The manager is professional, caring and approachable. Staff are caring and work hard to make the residents comfortable. They interact well with residents and are not too busy
to have a laugh and a chat.
It is a very clean, bright home, which is well maintained, with lovely rooms and garden. It is a happy environment and the organised activities only add to the overall contentment of residents. Bus trips, cookery, craft, music, and pat a pet (dogs, meerkats, lambs,) are just some activities which residents and family are encouraged to attend.
Residents' needs are different and complex which demands an extraordinary amount of time and input by staff. There is no hesitation to call out emergency services or carry out regular observations if there are concerns.
Thank you for your excellent care of my husband. I know he is in very good hands.
Reply from Clare Cogan Turner, Head of Marketing at Lomond View Care Home

Thank you for taking the time to share such thoughtful feedback. We're so pleased to hear that your husband's experience over the past year has been such a positive one. Our staff work hard to ensure care home life is happy and engaging for residents and their family and it's been our privilege to care for your husband and a pleasure to welcome you to Lomond View.

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Review from Alasdair H (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care home brought about the demise of my mother by failing to secure her in her special chair, resulting in a fall which caused complex triple femur fractures. It was 4 hours before an ambulance was called. The damage was unrepairable and mum was put into palliative care in the hospital and died
two weeks later, having been in agony and distressed. The care home did not contact me while mum was in hospital. They claimed they phoned the hospital every day, but mum had been moved to a different hospital! They have admitted that staff were negligent and that carers lied to cover their negligence. It is important that people are made aware of their failings.
Reply from Clare Cogan Turner, Communications at Lomond View Care Home

Thank you for sharing your experience with us and we apologise that it wasn't a positive one. The care of our residents will always be our priority and in this case we are extremely sorry that your mother did experience a fall. We took it very seriously and, to assure you, we completed a robust review of the situation at the time, we notified all necessary health and social care partners and we did feel we had communicated the review findings and our post-review actions with you. If there are any issues you feel we haven't yet addressed or would like further clarity on we urge you to please speak with our home Service Manager.

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Review from Nigel C (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Lomond View since aug 2024. Her care has been exemplary. The manager is a genuine carer and I have seen at first hand her work ethic, vision for the home but most importantly her caring approach to my mum and family. The staff here are excellent. Mum was in a previous care home and I
have experience of care homes down south. Lomond Care far exceeds anything I have seen. Keep up the good work.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for the kinds words, and taking the time to leave a review.

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Review from J J (Daughter of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Dad arrived at Lomond View he's been so well looked after, and treated with care, respect, love, and fun (he's a character!). This week viewing a significant drop in his health we all spent time with him. I live in England and stayed with him overnight for 2 nights. The staff not only cared
for him but for me too, bringing me toast and tea, and offering a bed if I needed it. Thankfully Dad's improving and I'm humbled and delighted by all you do. How you and your staff really care. Than you from the bottom of my heart. I can't be there often but he's in such a caring, capable hands. Thank you!
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words, and taking the time to leave a review.

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Review from Gaynor M (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been resident in Falkland View for 22 months. I last wrote a review in August 2023 and to date, through changes of management and in some cases, carers, my previous review is still current and gives a true reflection of the wonderful care my Mum continues to enjoy.
'Care' is still the mantra
delivered by receptionists, laundry, housekeeping, carers, nurses, activity manager, chefs, home manager and assistant manager. I see and feel teamwork, which over the last 6 months has been instilled through management hands-on training, creating a secure, healthy and happy environment.
The exemplary behaviours shown by all staff in the home are galvanised not just by the words they use with the residents, but also by the actions they take in a caring, respectful, dignified and gentle manner. The staff are kept very busy but never too busy to deal with what's important for the wellbeing of every resident. My mum continues to love being part of the Lomond View family.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words, and for taking the time to leave a review.

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Review from Linda S (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been living at Lomond View since July this year, she had a bad fall earlier in the year & broke her hip, sadly even after the hip was replaced she was unable to walk & requires 24-hour care. Mum also has vascular dementia.
When Mum first moved into Lomond View there were a few initial teething
problems which staff & management worked with us to get sorted out quickly & helped Mum settle into her new surroundings.
Mum's now built up a good relationship with her carers & manager alike & has made friends with lots of the other residents.
The home has a good variety of social events every week varying from trips out in the minibus, live entertainment, pamper sessions & much more. This has really helped to lift Mum's spirits. It's so nice to see her looking so happy again.
I've found all the staff to be cheerful & approachable & they always take time to chat to us when we go in.
The food seems to be good & there is always a choice available.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words and for taking the time to leave a review.

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Review from J W (Sister-in-law of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, who was suffering from Alzheimer's and my brother-in-law, who had a terminal illness, were residents at Lomond View Care Home from December 2023. Sadly, my brother-in-law died in February 2024 and the staff at Lomond View could not have done more to look after my sister and to her help with
her grief.
My sister then took a turn for the worse in July and passed away in August 2024.
Lomond View staff were extremely caring whilst helping my nephews deal with the practical matters of their deaths and also volunteered to hold a Funeral Tea for our family at the home after my sister's funeral last Friday, 23rd August. They provided an excellent spread for us with copious amounts of food and beverages and we were all very grateful for their efforts to look after us and to help us come to terms with our sad loss.
The home is very well presented with lovely views and lots of activities to make life as enjoyable as possible for all the residents. We thank you all.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your lovely words and for taking the time to leave a review.

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Review from Janette W (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living abroad and far away from my parents in the home. I have found the home has gone over and above to keep us informed about my parents and have helped out with getting us in touch with support we would need to ensure all goes smoothly regarding any care, finance and outside agencies to help regarding
diet and glasses. When I was over visiting I found the staff very friendly and helpful. I love the amount of activities put on for the residents and the happiness shown on the residents' faces that I chatted to in the dining room. From the manager down to the auxiliary staff I cannot fault such a friendly happy team.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words and for taking the time to leave a review!

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Review from J C (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for just under a year and we are very happy with the care and attention she receives. She enjoys the day trips out and the activities put on for the resident's.
She also enjoys the company of the other residents.
The staff are always friendly and willing to help.
What
I like is you can visit at any time.
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words and for taking the time to leave a review!

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Review from Ian D (Son of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently moved into the care home. We had no experience of care homes and did not know what to expect. We have been very impressed with the entire package. Good-sized room, opportunity to bring in items from her home, the friendliness and professionalism of every staff member. The visibility
of the manager and the chef. The quality of the food, the activities and the overall feeling that my mum is safe.
(Too early to be clear about value for money - no invoice yet).
Reply from Emily Nash, Administrator at Lomond View Care Home

Thank you for your kind words, and taking the time to leave a review!

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Review from G W (Husband of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted to Lomond View on 11/5/23 and her condition required considerable care. Early teething problems were quickly resolved by the manager. My family and I found there was a lack of information re laundry, visiting, nursing, GPs, etc. and I understand this is now in hand. The laundry
service has been erratic and from time to time there is an unpleasant smell in the building. My wife has eaten well but there is a need for more variety. However all the staff have been cheerful, helpful, and have acted professionally.
Reply from Gary Butchart, Service Manager at Lomond View Care Home

Thank you for your kind words and for taking the time to leave a review.

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Review from M M (Partner of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner moved in three months ago and I see a big turn for the better under the new manager's leadership. He is working wonders on the atmosphere in the building, staff and running of the place, as things had slipped down and it just takes a while to bring things back up to scratch. But it is in
progress for sure.
Reply from Gary Butchart, Service Manager at Lomond View Care Home

Thank you for your kind words and for taking the time to leave a review.

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Review from M H (Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Completed room change this month with personable help. Lost Blue Badge Card - reported to the Police. Security for medicines non-existing. Security of personal possessions non-existent. No toilet rolls dispenser or replacement date. Satisfactory adjustments in dining/meal times, little staff, usually
self-service. Laundry is a disgrace, losses continue and two sweaters gone astray.
Reply from Gary Butchart, Service Manager at Lomond View Care Home

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the well-being and safety of all residents. Please email lomond.manager@holmes-care.co.uk so we can discuss this further.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Lomond View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Lomond View Care Home is calculated as follows: ( (93 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 127 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lomond View Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 May 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Good (4)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Samantha Thompson

Job Title: Service Manager Joined: 2024

Samantha Thompson - Service Manager

Frequently Asked Questions about Lomond View Care Home

What types of Care is Lomond View Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lomond View Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Lomond View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lomond View Care Home to the centre of Cupar?

8.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lomond View Care Home to verify any information. View our terms and conditions. Lomond View Care Home has an Enhanced Service - more info.