Lomond View Care Home

My sister has recently been admitted to Falkland View in Falkland as she no longer has capacity to care for herself. Making a decision to put a loved one into care is very challenging. From day one this lovely home has helped us make this transition as painless as possible. Falkland View is a lovely place. Having looked at other homes the difference was felt immediately. The rooms and facilities are fantastic. The staff are friendly, approachable and most importantly kind. The relief I feel at finding such a lovely home for my sister is enormous. Thank you to you all for making my sister and our family welcome.

I can honestly say that this transition with my mum into here couldn't have gone any better. She is so well cared for in every way I could ask for and hope for . The staff are truly amazing and can't do enough for mum and even offering to make me a cuppa when I come . Mums room is great and the one I asked for she loves the view . She now thinks that's her home and the carers are lovely to her . Her moods can be challenging at times but the carers know how to take it and are magicians at sorting any situation. The personal touches are something else as every single one of the residents are well attended to and cared for . If I could give you 1000,s of stars I would put them in a basket and send them to you all . Xxx

Thank you for your excellent care of my husband. I know he is in very good hands.

The care home brought about the demise of my mother by failing to secure her in her special chair, resulting in a fall which caused complex triple femur fractures. It was 4 hours before an ambulance was called. The damage was unrepairable and mum was put into palliative care in the hospital and died two weeks later, having been in agony and distressed. The care home did not contact me while mum was in hospital. They claimed they phoned the hospital every day, but mum had been moved to a different hospital! They have admitted that staff were negligent and that carers lied to cover their negligence. It is important that people are made aware of their failings.

Mum has been at Lomond View since aug 2024. Her care has been exemplary. The manager is a genuine carer and I have seen at first hand her work ethic, vision for the home but most importantly her caring approach to my mum and family. The staff here are excellent. Mum was in a previous care home and I have experience of care homes down south. Lomond Care far exceeds anything I have seen. Keep up the good work.

Since my Dad arrived at Lomond View he's been so well looked after, and treated with care, respect, love, and fun (he's a character!). This week viewing a significant drop in his health we all spent time with him. I live in England and stayed with him overnight for 2 nights. The staff not only cared for him but for me too, bringing me toast and tea, and offering a bed if I needed it. Thankfully Dad's improving and I'm humbled and delighted by all you do. How you and your staff really care. Than you from the bottom of my heart. I can't be there often but he's in such a caring, capable hands. Thank you!

The exemplary behaviours shown by all staff in the home are galvanised not just by the words they use with the residents, but also by the actions they take in a caring, respectful, dignified and gentle manner. The staff are kept very busy but never too busy to deal with what's important for the wellbeing of every resident. My mum continues to love being part of the Lomond View family.

The food seems to be good & there is always a choice available.

The home is very well presented with lovely views and lots of activities to make life as enjoyable as possible for all the residents. We thank you all.

Living abroad and far away from my parents in the home. I have found the home has gone over and above to keep us informed about my parents and have helped out with getting us in touch with support we would need to ensure all goes smoothly regarding any care, finance and outside agencies to help regarding diet and glasses. When I was over visiting I found the staff very friendly and helpful. I love the amount of activities put on for the residents and the happiness shown on the residents' faces that I chatted to in the dining room. From the manager down to the auxiliary staff I cannot fault such a friendly happy team.

What I like is you can visit at any time.

(Too early to be clear about value for money - no invoice yet).

My wife was admitted to Lomond View on 11/5/23 and her condition required considerable care. Early teething problems were quickly resolved by the manager. My family and I found there was a lack of information re laundry, visiting, nursing, GPs, etc. and I understand this is now in hand. The laundry service has been erratic and from time to time there is an unpleasant smell in the building. My wife has eaten well but there is a need for more variety. However all the staff have been cheerful, helpful, and have acted professionally.

My partner moved in three months ago and I see a big turn for the better under the new manager's leadership. He is working wonders on the atmosphere in the building, staff and running of the place, as things had slipped down and it just takes a while to bring things back up to scratch. But it is in progress for sure.

Completed room change this month with personable help. Lost Blue Badge Card - reported to the Police. Security for medicines non-existing. Security of personal possessions non-existent. No toilet rolls dispenser or replacement date. Satisfactory adjustments in dining/meal times, little staff, usually self-service. Laundry is a disgrace, losses continue and two sweaters gone astray.