Elliott House

81 Walkers Heath Road, Kings Norton, Birmingham B38 0AN
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9.9 29 Reviews
  • Elliott House, Birmingham
Elliot House provides specialist dementia care in Birmingham. The home offers a safe, relaxing and stimulating environment for all residents.

The dedicated staff work to a person centred approach, supporting the unique needs and wishes of each and every resident in a respectful and empathic manner.

The home offers a wide range of activities that residents can participate in daily.

The chef prepares meals daily from fresh and caters to diverse dietary requirements and preferences of the residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £1021 – £1021
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £1021 – £1021

This is very competitive fee for the local market.

These prices are only a guideline, please contact Elliott House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Hancox (Manager)

Local Authority / Social Services

Admission Criteria

  • The service does not take new admission's on Friday, this is mainly due to not having the ability to register people with a GP.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • Elliott House is open for Visitors. 1pm-2pm & 5pm-6pm are protected meal times so please make your visiting arrangements around these times.

Parking

  • The home has a large carpark with allocated disability parking.

Elliott House Reviews (29)

9.9

Elliott House has a Review Score of 9.9 (9.872) out of 10, based on 15 reviews in the last 2 years.
Over all time Elliott House has 29 reviews.

Overall Experience
  • 25
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Date Published
  • 29
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  • 15
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Reviewer Connection to Elliott House
  • 17
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Total of 29, showing 21-29
Review from Paulina W (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received at Elliott House has been exceptional. He has been treated with respect, kindness and dignity. Residents have a choice of menu at mealtimes in a bright and airy setting. The daily activities are varied and fun. It's so reassuring to know that my father is in a safe and
caring place. Thank you.
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Review from Sharon H (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elliot House is amazing! Mom has improved massively since moving here. The staff are all lovely and make sure Mom is involved in the activities with the other residents. I would recommend Elliot House to everyone!
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Review from Geoffrey T (Nephew of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in care for just over a year. Her sister and my brother are more than pleased with the care she has.
Every time we go there is always a smiling face to welcome and a cup of tea and biscuits if we wish. My aunt is always happy, even though she's not too sure where she is. Thank you
for your care in looking after her.
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Review from P H (Sister-in-law of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law was clean and tidy, waiting in the dining room for her lunch. She looks happy and content. I noticed on my visit the rooms looked clean and today and Easter decorations were well presented.
Staff seem very friendly, helpful and polite, nothing was too much trouble. The home is well-managed
and staff respect each other.
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Review from Lyla B (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom is settled and happy. The staff are always helpful and are happy to discuss any concerns. I am kept updated on any problems that occur so that we can discuss the best care for Mom.
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Review from R H (Daughter of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Elliott House for nearly two years, having moved here after a really poor experience with another care home.
Whilst Dads dementia has obviously deteriorated, it’s a testament to the love and care he receives from the Care Team that he seems happy and settled in his environment.
There
is a genuine desire to ensure the residents have their best day every day, with varied activities, entertainment and social interaction with each other. There is open communication with the relatives, menus are published, and family meetings are held.
Like all Care Homes, there has been a pressure on resourcing and funding, but the team have not let this impact the quality of care given. If you are looking for a plush hotel like care home, this isn’t it, but if you are looking for a care home full of employees who are employed because they genuinely want to care for someone, and they understand dementia, then I would definitely recommend Elliott House.
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Review from Sue R (Daughter of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Elliott House for a couple of years now and we are more than happy with the care she receives there. All of the staff are lovely and seem to take pride in the work that they do.
My mum has been given a new lease of life there, she's happy and well looked after. She's always telling
us about the activities that she does and enjoys and the treats she has. She loves the pampering sessions and the high teas especially.
As a family, we are relieved that Mum is safe and well cared for. Thank you to all the amazing staff who put in so much care and warmth.
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Review from M B (Daughter of Resident) published on 9 August 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother, who has Dementia, was a resident at Elliott House from July 2018 - December 2018. She was taken to the home after it was found she could not live independently anymore and was placed at Elliott House as emergency respite care. During the period her decline was quite rapid, in disorientation,
depression, severe weight loss (she came in at 52kg and left weighing 42kg), two serious bouts of Pneumonia and the boiler had broken which resulted in her being in a cold bedroom as well as the overall, constant changing space around my mum and other residents - the home was having serious renovations which meant there was no outdoor space for residents. The carers work hard but overall we had a negative and traumatic experience. Thankfully she has settled somewhere else and is happier. We were naive when looking for a care home, we were told by management if we move her - she could get worse but that was not the case.
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Review from Donna B (Friend of Resident) published on 12 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my ex-partners mother in here tonight and was highly impressed.The home has a lovely homely feeling and very welcoming, the staff are lovely. I have visited lots of care homes in Birmingham and this one is outstanding I would highly recommend.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Elliott House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Elliott House is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elliott House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Karen

Karen Hancox

Job Title: Regional Manager Joined: 2017

My passion is dementia care and supporting people to live a fuller life while living with dementia.


I have 15 years of experience in care home Management


My qualifications are:


- Registered Managers Award level 4
- CMI Level 5 Extended Diploma in Management and Leadership.
- Train the trainer.
- Diploma in dementia care matters.


I am happy to spend time with people to explain and show the services provided at Elliott House.

Ruth

Ruth Jones

Job Title: Administrator Joined: 2017

I have worked at Elliott House since it opened, starting with the care team and then moving to administration 5 years ago.
I am always on hand to support the families with any concerns or enquiries.


I have an NVQ level 3 in business administration, I love my role and have supported the manager for continued improvement.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elliott House to verify any information. View our terms and conditions. Elliott House has an Enhanced Service - more info.