Lakeview

121 Ena Crescent, Leigh, WN7 5ET
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8.6 11 Reviews
  • Lakeview, Leigh
Welcome to Lakeview

Lakeview, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs.

The home has three ten-bed units which specialise in supporting adults with complex mental health needs, neuro-disabilities, Huntington’s disease, physical disability and complex dementia. The home has a specialist male-only and a female-only unit.

These units support people on their journey from being in hospital or living in a secure setting to community-based living, as well as offering longer term support for people living with degenerative or life-limiting illnesses.

The home provides a supportive environment where people can receive the specialist nursing care that they need and remain closer to their loved ones.

The care at Lakeview focuses on maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible.

Each bedroom at Lakeview has an en-suite, and the home also has communal dining and living spaces, as well as an activities room and large accessible garden.

•        Firetree Unit is a female-only unit which supports up to ten adults living with complex needs arising from a physical disability, dementia or complex mental health needs.

•        Bridgewater Unit is a male-only unit which supports up to ten adults living with complex dementia including those who display behaviours of concern.

•        Pennington Unit is a male-only unit which supports up to ten adults living with Huntington’s disease and complex mental health needs.

Please get in touch to find out more!
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rob Holcroft (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Parking

  • Free parking is available on site.

Lakeview Reviews (11)

8.6

Lakeview has a Review Score of 8.6 (8.603) out of 10, based on 3 reviews in the last 2 years.
Over all time Lakeview has 11 reviews.

Overall Experience
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Date Published
  • 11
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Reviewer Connection to Lakeview
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Total of 11, showing 1-11
Review from Margaret P (Sister of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has made great progress since coming here. He has put weight on. He doesn't get as aggressive or agitated like he used to. He can now eat solid foods. All the carers seem to genuinely care for him, they have a laugh with him too and it feels like he isn't on his own in here.
Reply from Lauren Hallas, Marketing and Communications Officer at Lakeview

Hello, thank you so much for taking the time to leave us a review. We're really pleased to hear about your brother's progress and we'll pass this feedback on to the team, it'll make their day!

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Review from Aimee Lauren D (Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly, Lakeview has been the best thing to happen to me I’ve been able to improve and become so involved in home life, I’ve taken part in planning home fairs to raise money for activities, I’m helping with activities as service user activities to plan activities for the home and we are planning 2
more fairs. I’m working with the maintenance team to help brighten the home up with lots of plants and flowers in the garden too! The care we receive here is amazing and I have improved so much in the 8 months since I moved in and have so much more freedom and normality than I used to, management are amazing at dealing with any concerns and queries that may arise and dealing with them promptly and discreetly. The activities team are always working with us to make sure we have a variety of activities. The domestic team are always making sure our areas are cleaned to the highest standard and the kitchen team are really good at catering to my dietary requirements.
Reply from Rob Holcroft, Home Manager at Lakeview

Thank you Aimee for taking the time to complete the review. We are all so proud of you and how you have developed since being at Lakeview and we will continue to support you with your goals. Your ideas and engagement within the home have been invaluable and rewarding for us. We will continue to strive to make every day better for us all.

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Review from I T (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has settled very good.
He is singing, communicating, happy with staff.
He also been in hoist, which the hospital could not do.
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Review from Louise P (Granddaughter of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeview is a lovely care home, everyone (staff) make you feel welcome when visiting. The rooms are clean and residents are well looked after by the friendly and caring staff, and fed well with good meals.
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Review from J M (Wife of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in extremely well. The care and support I cannot fault.
The staff are very friendly and helpful.
Altogether a lovely environment.
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Review from L R (Daughter-in-law of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the beginning, there was a large turnover of staff so it was very difficult to see any sort of consistency. Also, the staff were very young and inexperienced. Few issues to begin with but at the moment things seem to have improved and there is more staff who seem to be more experienced in looking
after people with dementia.
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Review from Sharon S (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lakeview care staff are a great set of people who demonstrate care, compassion and empathy not only to one service user but to the family also.
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Review from Janet H (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband hasn't been at Lakeview very long but from what we have experienced so far we are very happy with his care and environment. Only one issue - there is no outdoor seating area for clients and visiting relatives.
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Review from Guy R (Son of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Changeover of staff was up and down when first opened but is now fine. Staff are now very good.
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Review from Kay M (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Lakeview since October 2018 after a long struggle to find him somewhere due to his challenging behaviour with his Alzheimer's.
As a family we are very happy with the care he is receiving. The staff are really caring and ensure he is always looking clean and tidy.
I would not
hesitate to recommend Lakeview. A special mention to the team leader who is amazing.
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Review from Karen C (Daughter of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a relief to find a care home environment with the skills and ability to manage my mum's complex needs. My mum has suffered from depression and anxiety on and off for 10 years. She had withdrawn from family and from life. This bout of depression followed a severe leg injury. In addition,
she had other medical needs. Unfortunately, my mum was moved from hospital to hospital, dependent on the priority of her needs at the time. In between hospital admissions, she stayed in a different care home but this resulted in a re-admission to hospital, because they could not manage all of her needs. It has been a never-ending nightmare until she was finally placed in Lakeview, Leigh. The staff have been able to manage all of my mum's needs, medical, physical and mental health. This has been such a blessing! The staff are always friendly and supportive. Lakeview has had such a positive impact on my mum that she has now been able to begin to recover and look to the future.
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Current Review Score: 8.6 (8.603)

Overview of Review Score

The Review Score of 8.6 (8.603) out of 10 for Lakeview is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Lakeview is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) ) ÷ 34 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.75 Points relating to the number of positive Reviews for Lakeview is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rob

Rob Holcroft

Job Title: Home Manager

Hi, I'm Rob, Home Manager at Lakeview care home in Leigh, Wigan.

Frequently Asked Questions about Lakeview

What types of Care is Lakeview registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lakeview have?

There are 30 Single Rooms.

What are the Facilities & Services at Lakeview?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lakeview to the centre of Leigh?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakeview to verify any information. View our terms and conditions. Lakeview has an Enhanced Service - more info.