Walton House

I am very satisfied with the quality of service and care given by all staff at Walton House. The manager shows excellent leadership and is genuinely caring & concerned for the well being of my brother in law who is resident there. I receive calls and updates regularly when there are issue or concerns to discuss. Overall I'm very satisfied with the service given.

Positive support, plenty of activities offered.

I find Walton House a very warm, calm and caring environment. The residents are well kept and happy in their surroundings. The staff are friendly and professional team. The care shown to the residents is compassionate and kind. I would recommend Walton House.

I feel there is a large improvement this year. My husband is very happy content and alert. I have no complaints. Hygiene is good. Environment lovely and always spotless. Good team work, management and team excellent. I feel comfortable with his care such an improvement since last year.

It was all very daunting and upsetting when we knew that Jim would have to go into a Nursing Home but we were fortunate there was space for him at Walton House. The care he has recieved has been excellent and also the care myself and family have recieved has been first class. The staff have all been brilliant and cant do enough for Jim and ourselves. Thank you all. x

I have the highest regard for staff, facilities and the care. I also recommend Walton House to everyone. Everything is centred on the well-being of the resident. Cannot thank everyone enough.

Thank you for the warm, clean room, and, of course, a special thanks for the delicious food that my mother eats with pleasure!

My grandmother has been living at this nursing home for over a year and a half, and I can confidently say that it has been a true blessing for our family. The level of care, compassion, and professionalism shown by the entire staff is outstanding. They treat every resident with dignity and respect, and it's clear that they truly care about the well-being and happiness of those in their care.

The facility is clean, warm, and welcoming - it really feels like home. There are regular activities and social events that keep her engaged and happy, which means the world to us. We feel peace of mind knowing she is safe, well-cared for, and surrounded by people who treat her like family.

I'm deeply grateful for everything the staff does, and I would wholeheartedly recommend this place to anyone looking for a supportive and loving environment for their loved one.

Every time I go in, I am always pleased with how my husband looks. The only complaint I would have are the slippers, as he never seems to have his own ones. I understand it is not easy as I know he walks into other rooms. Staff are always polite and glad to answer any questions I ask. Manager always polite, keeps me up to date with any problems with my husband.

All staff were absolutely kind and caring to my mother who passed away in the home a few days ago. Both my wife and I were very happy with the home. My mother loved it to the extent she put 1stone on in 6 weeks. Mom had dementia but even when she was difficult to deal with the staff showed skill knowing how to calm her and put a smile back on her face. Many thanks to all.

Walton House manager and all the staff have been under extremely stressful circumstances since my dad's visit to the home. The experience has been positive. The staff have been very supportive, understanding and adaptive to my dad's first visit to the home.

The food was excellent and I was made to feel very welcome, even was allowed to bring my dog. Accommodated to all our needs. Thank you.

10. With the exemption of a few staff were unfriendly.

My father-in-law has quite severe dementia and can have very challenging behaviour. The staff are wonderful about recognising when he is having a bad day and adapt their care/approach to him as required. All staff are pleasant and attentive and treat Dad with dignity.

Complaints of being hungry.

My mother-in-law was in here for just under 6 weeks before her passing. Most of the staff were good at what they did but lack of leadership sadly let them down. On her arrival from hospital, her room wasn’t ready and the family had to help tidy it. My mother-in-law was often left unwashed or dressed for hours. Despite speaking to the house manager nothing seemed to change. The staff were always friendly and obliging but it didn’t seem right that the family always had to ask and sometimes help rather than care that should have been provided. As an amputee, she required a hoist to help her in and out of bed/chair and several times we were told the hoist wasn’t working due to the battery being out of charge which left her in bed for long periods of time. Not all staff were identifiable due to lack of uniform or name badges, in general this care home needs a big shake-up in my opinion.

Excellent staff who offer the best care. I am happy to know my friend is being so well taken care of.

It's quite difficult to fill in some ratings as some of the carers are excellent and some are poor. Information is not passed onto other carers (important). The approach to my mum could be a lot better, she does have mild dementia and this is often ignored when she refuses to wake up for food and personal care. The approach by some carers is not appropriate. The manager listens and promises change but it doesn't happen or it happens but doesn't last.

Mum came to Walton House in October from the hospital and I have to say the care she has received is 100%. Care and support from all the staff and management. Mum is paraplegic and has lost her speech and the girls (as we call them) all make her laugh and smile. They always keep me informed of any issues, of which there have not been many, and are always happy to answer any questions I have. The atmosphere here is so relaxed and Mum feels very much at home. Her time here so far has been happy under difficult circumstances and a massive life change for her.

Having to put a partner into a nursing home is not a nice experience. However, realising that it would be impossible to care for my partner at home, we looked at a number of local care homes. We are very pleased with our choice as it is a light, bright environment and the management and staff are really caring and supportive. My husband has been in the home for over two years now and throughout lockdown the management and staff were as flexible as guidance permitted. Very satisfied.