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- Queen Elizabeth Care Centre care home







Queen Elizabeth Care Centre offers a modern purposely built 64 beds situated in the residential area in Englefield Green in Surrey.
The home offers nursing dementia, nursing and young physically disabled care which is unequalled locally, yet classical smart decor.
The en-suite rooms are furnished to a high standard with a 24-hour call system. However, residents are welcome to personalise the rooms with own belongings and in-house maintenance staff are...
Care Provided by Queen Elizabeth Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Windsar Care Ltd
- Private Owned
Person in charge
- Anna Iljina(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (74)
Visiting
- Queen Elizabeth Care Centre is opened 24hrs a day. Families can visit their loved ones up until 12pm if they choose to.
Parking
- Car park for both visitors and staff. Also have a car park in front of the entrance and also at the back of the building.
Queen Elizabeth Care Centre Reviews (14)
Queen Elizabeth Care Centre has a Review Score of 8.4 (8.406) out of 10, based on 7 reviews in the last 2 years.
Over all time Queen Elizabeth Care Centre has 14 reviews.
Staff are very caring. Always somebody about to help.
Kind and helpful staff who all have a smile on their faces all willing to assist any time. Wonderful member of staff.
The facility is excellent and the staff are friendly, caring and do a marvelous job looking after mummy!
Food is varied and we can take food in as well.
Activities are available if you want to participate.
We are very happy with the care.
My dad has been here for 6 weeks. He has been well cared for. The staff are very friendly and attentive. The choice of meals is good and varied. The staff work hard in arranging activities and light exercise.
I travelled to the UK in January 25 when my mother had a fall and could not return to her prior living place. My father has been a resident here for about 6 months and I am so happy that both of my parents are now at Queen Elizabeth Care center. Every staff member I have met are truly amazing, professional kind and care-centered. One member of staff in particular was the very first person I met when I arrived and was so kind and informative. The residents are well cared for and they promote a culture of respect and dignity. The food is tasty with such a lovely variety of dishes. No one was ever too busy to answer my questions. It's so refreshing to find such a kind and caring team. Thank you to the director and all of the amazing team for all they do every day. You are appreciated.
Could not fault the care home. Staff are wonderful. Very approachable. Mum was very well cared for. The manager was very nice and any problem or concerns she was always available and very helpful. A lovey home for Mum.
Someone always on hand when required.
My husband moved here from another care home and he is much happier and so am I and my family. The staff are very caring, they are also consistent. I see the same staff every time I visit. The food is excellent and varied. They keep in good contact with me.
I love living in Queen Elizabeth Care Centre with my friends and the coordinators and staff who are very friendly and always ready to help me.
My mum has been here since October 23. The staff are really nice and engaging. The rooms are spacious. Everyone is very friendly and keeps us well-informed. Very homely atmosphere. The lounge/dining room is very bright and lots of activities to keep the residents entertained.
Overall at first appearance, the home looked very nice. It was one week into my mother's stay I noticed things had gone missing from her room and clothes that did not belong to her kept appearing in her room. They did not stick to her medication regime that she had been used to for the previous 5 years I had been caring for her. They failed in her feeding. They claimed although she had been in there for respite to give me a break she remained in there for 5 weeks they claimed that she only stopped eating and taking her medication 3 days before she was admitted to hospital. I feel that they were untruthful about this situation. Their system for marking the resident's property is a thick black marker pen. They do not use specialized laundry tags. This wrecks their clothes and makes them devalue, should they need to be sold. My mother thankfully passed away in Hospital and not in the home. I need to contact the home again to see if the missing Items have been found.
My dad has been looked after well given his needs. He’s made to feel heard, nothing is too much bother. Staff-wise, activities hold music quizzes that he loves, he’s socialising well and is encouraged. It’s amazing how well he’s settled, my whole family is over the moon. There is a balcony on each floor that my dad uses for fresh air.
The home has been great in informing us about covid and about lockdown. They have communicated with the family throughout. The staff are wonderful and always so cheerful. The manager is amazing and really has the residents at heart. She knows all the residents and their families and is a credit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Queen Elizabeth Care Centre.
There are no upcoming events for Queen Elizabeth Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Queen Elizabeth Care Centre.
Accreditations
There are no accreditations posted yet for Queen Elizabeth Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Queen Elizabeth Care Centre
What types of Care is Queen Elizabeth Care Centre registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Queen Elizabeth Care Centre have?
There are 74 Single Rooms.
What are the Facilities & Services at Queen Elizabeth Care Centre?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Queen Elizabeth Care Centre to the centre of Egham?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
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