Care Homes Owned by Windsar Care Ltd

My mum moved into Heathlands in May after a long stay in hospital. She's always been independent at home so it was such a worry making this move. I needn't have been concerned. They had visited her in hospital and already got to know everything for her to settle in. Already after 4 months it feels like home and they are so caring and considerate. It really does feel like a family in there and I feel happy when I'm not with Mum that she is safe and cared for very well. The staff are amazing & it's also managed very well. Mum also has dietary requirements that are fully adhered to and actually the food is amazing & there are always treats too. It really has been the smoothest settling in for Mum and she is happy to call it home.

I have always found the care home spotlessly clean. The staff, everyone I have met have been so kind and helpful. I cannot praise them enough. I would recommend this care home to anyone.

Only downside is the lack of air conditioning in the bedrooms but there is some in the main room.

Heathlands is rightly named as a care home because the staff care for the residents in a kind and gentle manner. They do not force them to do anything they don't want to, and encourage them to make their own choices when possible. Their needs are met with patience, despite some residents being abusive and difficult. The food is good too.

The food is usually quite good and the carers do their best to support everyone as best as they can. There is also a lady who does her best to have fun activities for the residents almost everyday which is nice for them. However there is no air conditioning in the rooms which is not suitable in the heatwaves and as some residents do not leave their rooms this can he very uncomfortable for them.

My husband has been a resident of Heathlands care centre for nearly 8 weeks now. He settled in well and I can't fault the staff. They are kind, caring and interact with everyone. The meals are excellent and there's activities going on everyday which everyone is encouraged to join. It's a lovely relaxed community which I'm happy my husband and I are now part off.

It has been just under one year that my brother has been cared under Windsor Care Centre. I am pleased the way he is cared. It took him about 2-3 months to adapt to the conditions. The staff are excellent, very helpful on the demand. They are always happy to receive the visitors. I always find him clean apart from eating time. My brother is happy when I go there. I am glad he has not been to hospital for long time. In the previous house, he spent 5 months in hospital out of 6 months stay.

Staff are very supportive of one another.

My mum recently celebrated her 90th birthday. The family visited and we had a lovely surprise as the staff had decorated one of the lounges and provided party food for us all, including birthday cake! We are very grateful for all the time and effort that went into making this such a special occasion. It was so thoughtful. My mum is settled and clearly very happy and she is responding well to all of the kindness and nurturing that she is receiving from the staff team. We appreciate everything that is done for her and know that she is being well cared for. Thank you.

I have been visiting my dad in your care home for 18 months now. The issues I would like to mention are that the food varies in quality. When he pushes the call bell for attention, he can be waiting at times up to almost an hour. He finds this really humiliating. Apart from these serious items, he is quite happy.

The home is very caring and feedback is good. I cannot fault the care my brother is receiving.

The home's set up is well set and organised. All the staff are very supportive, caring and helpful.

My husband has been in Heathlands for 3 months and I am so happy with the care he has received with dementia it is difficult for him to accept help also the carers and their staff do a great job. So thank you to them all.

Staff are very caring. Always somebody about to help.

I am Daniels sister, he seem quite happy here and settled in quite well. The staff are very kind and my brother is always clean. I do make sure he has his shave and his feet done and that there is money in his kitty to pay for it. I don't live here all the time but I do what I can to make him compatible when I know he is well cared for. The staff are always very lovely to me and greet me with a smile. 10 out of 10 for your lovely staff.

My partners Aunt has lived at Heathlands for several years. She was living with complex needs, unable to care for herself or communicate her needs effectively. Everytime we visited it was clear how well she was looked after. Not only her physical but her emotional needs were clearly well met. She was always clean and well looked after and her response to the care team and nurses showed she was comfortable in their care. The nurses and care team were always welcoming to us as visitors. Infact the entire team. Even their very kind maintaince man who I met on a few occasions was always polite and spoke of her fondly having clearly spent time chatting to her when maintaining her bedroom etc. The home itself is clean and well kept. The corridors are 'dementia friendly' with wall art creating a street scene. They have appropriate equipment such as tilt and space chairs and equipment to support her head and limbs following a stroke, enabling her to comfortably into communal areas.

Incredible care with dignity and compassion. Not only to the patient but to the whole family. I have the utmost trust and confidence that my friend is in the best possible place and is receiving 100% quality care.

It is her nature to be contented, but management and staff go out of their way to ensure she stays that way. I have seen a lot of improvements since Feb and hope it continues.

Reception/adiminstrator is always friendly and very helpful in all matters helping HCC to run smoothly and efficiently.

I would highly recommend the home to anyone looking for care.