Heathlands Care Centre

Crossfell, Bracknell RG12 7RX
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9.6 22 Reviews
  • Heathlands Care Centre, Bracknell
Heathlands Care Centre offers people residential care as well as nursing and dementia care and care for young, disabled adults in a modern, purpose built 46 bed-building in Bracknell.

The home has three floors, each with a lounge and dining room as well as a quiet room.

Their bedrooms are ensuite and have a 24-hour call system.

Residents are welcome to personalise their bedrooms with their own possessions so they feel more at home in their surroundings.

Residents can also enjoy some fresh air in the landscaped garden that is all on one level with a BBQ area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1900
  • Self-Funded Residential Dementia Care: £1700 – £1900
  • Self-Funded Nursing Care: £1700 – £1899
  • Self-Funded Nursing Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1997
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £2000
  • RESPITE Self-Funded Nursing Care: £1800 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1998

These prices are only a guideline, please contact Heathlands Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jitto Joseph (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Heathlands Care Centre Reviews (22)

9.6

Heathlands Care Centre has a Review Score of 9.6 (9.639) out of 10, based on 20 reviews in the last 2 years.
Over all time Heathlands Care Centre has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathlands Care Centre
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Total of 22, showing 1-20
Review from S W (Husband of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since Feb 2025. Throughout this time, I have found the staff to be not only very caring, as one would expect, but also very friendly and understanding regarding her condition. Management have gone out of their way to help her have periods of enjoyment alongside other residents,
although she is almost totally bedbound.
It is her nature to be contented, but management and staff go out of their way to ensure she stays that way. I have seen a lot of improvements since Feb and hope it continues.
Reply from Tina Corney, Administrator at Heathlands Care Centre

Thank you so much for your review!We try very hard to ensure that all of our residents get the best care and support that we can give.We have made improvements and continue to work hard to ensure that we provide great care, lots of entertainment, wonderful food and a secure and happy environment.

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Review from P H (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been happy with HCC. The food is excellent, healthy and varied. The staff are caring and kind and keep family members informed about any medical or personal issues. If there are any queries or concerns, these are discussed and acted upon - and doctors or nurses are called upon, if necessary.
Music
and games together with live musicians are encouraged and all the residents enjoy and look forward to these regular activities. Arts and crafts are also part of the day and enjoyed, together with bingo and some ball games are played too. On sunny days the residents are taken into the garden.
Regular daily cleaning takes place with smiling cleaners and care to hygiene is very important and adhered to. The head of maintenance is always on hand assisting and helping - and always chats to all the residents and family members.
Reception/adiminstrator is always friendly and very helpful in all matters helping HCC to run smoothly and efficiently.
Reply from Tina Corney, Administrator at Heathlands Care Centre

What a lovely review!We all try our absolute best to bring fun and joy to all of our residents. Our kitchen team and domestics are an asset to Heathlands and our Manager is very proud of our garden and the vegetables grown this year, which has been enjoyed by all!

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Review from May E (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care my husband is receiving. The staff are wonderful and nothing is too much trouble.
I don't think my husband could have better care anywhere.
I would highly recommend the home to anyone looking for care.
Reply from Tina Corney, Administrator at Heathlands Care Centre

Thank you so much for your kind review!Our Health Care Assistants do a grand job and I am glad they have got such high praise from you!

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Review from Lesley B (Wife of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Heathlands Care Home has the feeling of an extended caring family. The staff are hard working , kind and caring towards the residents. They listen to any requests and follow them up. The food is good and plentiful, with nice extra touches like delicious birthday cakes being made by the chef for residents.
The new management are very receptive to any suggestions or criticism and have worked hard to implement many new ideas for the benefit of the residents. They are available for conversation and advice when at Heathlands. Friends and family visiting the home have been impressed by the cleanliness, food and staff's friendliness.
Reply from Tina Corney, Administrator at Heathlands Care Centre

Thank you so much for your kind review.We do like to make the home special and we welcome any ideas from families and friends on improvements we can make.We have now got new entertainers, we have held a BBQ, talent competition, grown our own vegetables, have a Heathlands sing-a-long and held a race day afternoon and have more things planned!

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Review from Terri R (Partner of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the way in which my partner has been looked after, especially through his recent decline and illness. All staff are very caring and helpful, and look after me too when I am visiting. They all go the extra mile to ensure our comfort.
A particular lady on reception is excellent
and another particular member of staff took time out to update us on my partners condition and explained everything so well and clearly.
The facilities are very good and spacious, and the care flexible and adaptive to the individuals needs.
Thank you all so very much; my mind is much more at ease since my partner has been with you over the last 10 months.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank you so much for your wonderful review.It is an absolute pleasure to have your loved one within our home and the visits from your family.

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Review from Lyn J (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home has greatly improved due to the change in management and staff. I seriously considered removing my mother from this home at the beginning of the year, but I am very happy with the care my mum is receiving now. Very well done to the management for turning this home around. Please may it
continue.
Reply from Administrator, Administrator at Heathlands Care Centre

Thank you for your review.It is a real pleasure to have your mum as a resident with us!I am glad that you can see the hard work being put into Heathlands to make our care home a wonderful place to reside at.

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Review from Patricia B (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Heathlands for over a year now and has been very happy and settled. The staff seem very caring and go above and beyond to look after Mum. I feel that I have always been listened to when I visit, and the staff always greet me and ask how I am.
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Review from Jean B (Daughter-in-law of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident at Heathlands since November 2024. During the last two months, I have seen great improvement in all aspects of the home. Staff are extremely caring and always willing to resolve any issues. My mother-in-law is an extremely fussy eater. I have witnessed staff offering
her 5 different choices of food at meal times. The home is always clean and well maintained. Activities are varied and keep the residents happy and occupied. Great home.
Reply from Administrator, Administrator at Heathlands Care Centre

Thank you so much for your lovely review.Your mother-in law is a wonderful lady!We are all very proud of the work being done at Heathlands to ensure all of our residents have a wonderful time here.

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Review from Janet P (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited today with brother-in-law, his wife, & my sister-in-law. A party was taking place to celebrate the horse racing. Lady singer was fantastic and it was obvious the residents were loving it. As always, the carers were interacting continuously with the residents. The party food was enjoyed by all.
My
husband's family doesn't visit often as they live 70 miles away, but I visit him a couple of times a week & am always impressed with the staff.
Reply from Administrator, Administrator at Heathlands Care Centre

Thank you so much for your wonderful review!Everyone enjoyed the day and we look forward to the next events we have planned, including Wimbledon, BBQ and entertainment in the garden.

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Review from P G (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was that expertise shown by all the nursing professionals, doing a difficult job, showing compassion, thoughtfulness and great care to my husband during his short stay. They need a medal for what they do. Care manager and her staff all make relatives welcome and well received. I would
recommend this care centre and all involved.
Reply from D Rapson, Manager at Heathlands Care Centre

Thank you so much for your kind review! It was an absolute pleasure caring for your husband and having you visit the home. Best Wishes for the future!

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Review from A M (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my father came into the home the staff made him and my family so very welcome. When I came in the ambulance with him all the staff came to introduce themselves. They have given him so much care and also have supported my family, especially my mother who came in on a daily basis. Dad
wasn't here long, but he, and all the family, have been made to feel so welcome. Everyone on the team I have met has been warm, kind and compassionate. Thank you to all.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank you so much for your kind words and having trust in our care team for your loved ones.

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Review from P E (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a lovely welcoming atmosphere. The staff are always welcoming and polite. Mum is treated with dignity and respect and treated as an individual. I always feel she is well cared for and looked after.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank you so much for your kind words and having trust in our care team for your loved one.

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Review from L J (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff at Heathlands very approachable and will deal with any issues straight away. The rooms are lovely and you can personalise them with pictures, photos etc. Food is very good. Staff never make you feel in the way and you can make tea and coffee if you wish.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Thank You so much for your kind words. We are grateful to have your Loved ones with us. Thank you for your trust in our care team.

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Review from George K (Husband of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very organised and tidy, the food is good and satisfying.
The staff are excellent.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

We want to take a moment to express our sincere gratitude for the trust you have placed in us by entrusting the care of your wife to Heathlands Care Centre. We understand how important it is to ensure the well-being and happiness of your loved ones, and we are truly honoured that you have chosen us for her care. Our team is dedicated to providing the highest quality of care and support, and we are committed to making your wife's stay with us as comfortable and enjoyable as possible. Please rest assured that she is in capable and compassionate hands. Please do not hesitate to reach out. We are here to support both your wife and your family in any way we can. Thank you once again for your trust and confidence. The team at Heathlands

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Review from C R (Friend of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has received very good care from day one.
She is treated with care, respect and dignity, and her overall wellbeing has improved greatly since becoming a resident at Heathlands. From being totally bed-bound she is now able to spend a few hours daily in the lounge, thanks to a special chair
specific to her needs. And her family and friends who visit regularly receive a friendly and welcoming experience on each visit, which is so important for us all.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

I wanted to take a moment to express my sincere gratitude for your recent comments regarding the care and support that your friend has received at Heathlands Care Centre. Your words about the treatment, respect, and dignity provided to your friend, as well as the positive impact on her overall well-being, mean a great deal to us. It is our utmost priority to create an environment where every resident feels valued, respected, and cared for. We are truly honoured to be entrusted with the well-being of your friend, and your feedback is incredibly motivating for our dedicated team. We strive to maintain the highest standards of care, and your positive experience reinforces our commitment to excellence. If there is anything specific that stood out to you or if you have any additional feedback, please feel free to share. We value your insights and are always looking for ways to enhance the quality of our services. Once again, thank you for taking the time to acknowledge our efforts.

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Review from Barry B (Husband of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has had the best possible care and nursing, medical needs during her stay at Heathlands. The staff are helpful and attentive to her needs and keep me informed on progress regularly.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

On behalf of the entire Heathlands team, I want to express our deepest gratitude for entrusting us with the care of your beloved wife. It is an honour to be chosen as the place where your loved one will receive the care and attention she deserves. We understand the trust you've placed in us, and we want you to know that we take this responsibility to heart. Our dedicated staff is committed to providing the highest standard of care, ensuring your wife feels comfortable, supported, and cherished every day. We consider ourselves not just caregivers but also companions in her journey towards well-being. Should you have any questions, concerns, or if there's anything specific, you'd like to discuss, please don't hesitate to reach out. We believe in open communication and collaboration to ensure that we meet both your expectations and, more importantly, the unique needs of your wife. Once again, thank you for choosing Heathlands Care Centre.

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Review from Barbara M (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-led, manager is nearly always available, plenty of staff on hand during visiting. Home is clean, pleasant surroundings with a great atmosphere. I'm very happy with the care that my mum receives.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

I wanted to express my heartfelt gratitude for the wonderful feedback you shared about Heathlands Care Centre. Your kind words mean a lot to us, and we're thrilled to hear that your mum is receiving excellent care. Knowing that you find the home well-led, with a readily available manager and plenty of staff during visits, is truly uplifting. We strive to maintain a clean and pleasant environment, and it's fantastic to hear that you've noticed and appreciated it. The positive atmosphere we aim to create is a result of our dedicated team's commitment to providing the best care possible. Your satisfaction is our priority, and we are grateful for the trust you've placed in us to care for your mum. If there's ever anything specific, you'd like to share or discuss, please feel free to reach out. Thank you once again for your kind words and for being a part of our extended family.

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Review from Deborah H (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Heathlands Care Home since May 2022, although it took some time to settle she is now settled in and comfortable with the staff who are always kind and caring.
We didn't want to put our mum in a home but as it was necessary this is the best place she can be.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre

Heathlands team wants to express our sincere gratitude for the trust and confidence your family has placed in us regarding the care and well-being of your mum. It is our privilege to provide support and comfort to your mum. We understand the importance of family in the lives of our residents, and we are grateful to have such a supportive and caring family like yours. If there is anything more we can do to enhance the experience for your mum, please do not hesitate to let us know. Thank you for entrusting us with the care of your mum. We are honoured to be a part of her journey.

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Review from R S (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is well cared for and the staff are very kind and caring. There has been a huge improvement since the manager changed. The food is amazing and they adapt the food for my mum’s needs. Birthdays are a big celebration with all the residents involved.
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Review from Sally F (Wife of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Home has come on terrifically. Very pleased!
Communication is very open.
I feel very welcome with all the staff.
Staff will ring me and let me know if there is a concern.
My husband has to have soft food and the chef is very clever with the diet. My husband had a birthday just recently
and the chef made a wonderful cake for him and a little party.
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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Heathlands Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.639 for Heathlands Care Centre is calculated as follows: ( (153 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 233 Ratings = 4.639
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heathlands Care Centre

What types of Care is Heathlands Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathlands Care Centre have?

There are 46 Single Rooms.

What are the Facilities & Services at Heathlands Care Centre?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands Care Centre to the centre of Bracknell?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Care Centre to verify any information. View our terms and conditions. Heathlands Care Centre has an Enhanced Service - more info.