Heathlands Care Centre

My mum moved into Heathlands in May after a long stay in hospital. She's always been independent at home so it was such a worry making this move. I needn't have been concerned. They had visited her in hospital and already got to know everything for her to settle in. Already after 4 months it feels like home and they are so caring and considerate. It really does feel like a family in there and I feel happy when I'm not with Mum that she is safe and cared for very well. The staff are amazing & it's also managed very well. Mum also has dietary requirements that are fully adhered to and actually the food is amazing & there are always treats too. It really has been the smoothest settling in for Mum and she is happy to call it home.

Only downside is the lack of air conditioning in the bedrooms but there is some in the main room.

Heathlands is rightly named as a care home because the staff care for the residents in a kind and gentle manner. They do not force them to do anything they don't want to, and encourage them to make their own choices when possible. Their needs are met with patience, despite some residents being abusive and difficult. The food is good too.

The food is usually quite good and the carers do their best to support everyone as best as they can. There is also a lady who does her best to have fun activities for the residents almost everyday which is nice for them. However there is no air conditioning in the rooms which is not suitable in the heatwaves and as some residents do not leave their rooms this can he very uncomfortable for them.

My husband has been a resident of Heathlands care centre for nearly 8 weeks now. He settled in well and I can't fault the staff. They are kind, caring and interact with everyone. The meals are excellent and there's activities going on everyday which everyone is encouraged to join. It's a lovely relaxed community which I'm happy my husband and I are now part off.

I have been visiting my dad in your care home for 18 months now. The issues I would like to mention are that the food varies in quality. When he pushes the call bell for attention, he can be waiting at times up to almost an hour. He finds this really humiliating. Apart from these serious items, he is quite happy.

My husband has been in Heathlands for 3 months and I am so happy with the care he has received with dementia it is difficult for him to accept help also the carers and their staff do a great job. So thank you to them all.

My partners Aunt has lived at Heathlands for several years. She was living with complex needs, unable to care for herself or communicate her needs effectively. Everytime we visited it was clear how well she was looked after. Not only her physical but her emotional needs were clearly well met. She was always clean and well looked after and her response to the care team and nurses showed she was comfortable in their care. The nurses and care team were always welcoming to us as visitors. Infact the entire team. Even their very kind maintaince man who I met on a few occasions was always polite and spoke of her fondly having clearly spent time chatting to her when maintaining her bedroom etc. The home itself is clean and well kept. The corridors are 'dementia friendly' with wall art creating a street scene. They have appropriate equipment such as tilt and space chairs and equipment to support her head and limbs following a stroke, enabling her to comfortably into communal areas.

Incredible care with dignity and compassion. Not only to the patient but to the whole family. I have the utmost trust and confidence that my friend is in the best possible place and is receiving 100% quality care.

It is her nature to be contented, but management and staff go out of their way to ensure she stays that way. I have seen a lot of improvements since Feb and hope it continues.

Reception/adiminstrator is always friendly and very helpful in all matters helping HCC to run smoothly and efficiently.

I would highly recommend the home to anyone looking for care.

Thank you all so very much; my mind is much more at ease since my partner has been with you over the last 10 months.

This care home has greatly improved due to the change in management and staff. I seriously considered removing my mother from this home at the beginning of the year, but I am very happy with the care my mum is receiving now. Very well done to the management for turning this home around. Please may it continue.

My mum has been at Heathlands for over a year now and has been very happy and settled. The staff seem very caring and go above and beyond to look after Mum. I feel that I have always been listened to when I visit, and the staff always greet me and ask how I am.

My mother-in-law has been a resident at Heathlands since November 2024. During the last two months, I have seen great improvement in all aspects of the home. Staff are extremely caring and always willing to resolve any issues. My mother-in-law is an extremely fussy eater. I have witnessed staff offering her 5 different choices of food at meal times. The home is always clean and well maintained. Activities are varied and keep the residents happy and occupied. Great home.

My husband's family doesn't visit often as they live 70 miles away, but I visit him a couple of times a week & am always impressed with the staff.

My experience was that expertise shown by all the nursing professionals, doing a difficult job, showing compassion, thoughtfulness and great care to my husband during his short stay. They need a medal for what they do. Care manager and her staff all make relatives welcome and well received. I would recommend this care centre and all involved.

From the moment my father came into the home the staff made him and my family so very welcome. When I came in the ambulance with him all the staff came to introduce themselves. They have given him so much care and also have supported my family, especially my mother who came in on a daily basis. Dad wasn't here long, but he, and all the family, have been made to feel so welcome. Everyone on the team I have met has been warm, kind and compassionate. Thank you to all.

The care home has a lovely welcoming atmosphere. The staff are always welcoming and polite. Mum is treated with dignity and respect and treated as an individual. I always feel she is well cared for and looked after.