Windsor Care Centre

While the staff were fantastic, the facilities and certain care aspects need improvement. The room and furniture are dated; when she moved in, her TV did not work and was never fixed, so we brought our own. Towards the end of her stay, she suffered from incontinence, and we felt staff could have checked her more frequently to ensure cleanliness. Finally, her clothes were often stuffed messily into drawers, which frustrated her as she could never find her things. Thank you

I have always found the care home spotlessly clean. The staff, everyone I have met have been so kind and helpful. I cannot praise them enough. I would recommend this care home to anyone.

It has been just under one year that my brother has been cared under Windsor Care Centre. I am pleased the way he is cared. It took him about 2-3 months to adapt to the conditions. The staff are excellent, very helpful on the demand. They are always happy to receive the visitors. I always find him clean apart from eating time. My brother is happy when I go there. I am glad he has not been to hospital for long time. In the previous house, he spent 5 months in hospital out of 6 months stay.

Staff are very supportive of one another.

My mum recently celebrated her 90th birthday. The family visited and we had a lovely surprise as the staff had decorated one of the lounges and provided party food for us all, including birthday cake! We are very grateful for all the time and effort that went into making this such a special occasion. It was so thoughtful. My mum is settled and clearly very happy and she is responding well to all of the kindness and nurturing that she is receiving from the staff team. We appreciate everything that is done for her and know that she is being well cared for. Thank you.

The home's set up is well set and organised. All the staff are very supportive, caring and helpful.

I am Daniels sister, he seem quite happy here and settled in quite well. The staff are very kind and my brother is always clean. I do make sure he has his shave and his feet done and that there is money in his kitty to pay for it. I don't live here all the time but I do what I can to make him compatible when I know he is well cared for. The staff are always very lovely to me and greet me with a smile. 10 out of 10 for your lovely staff.

My sister-in-law aged 102 spent 4 weeks with you while being assessed by social services. She received excellent service and attention from all staff who were most attentive.

Excellent care, friendly - everyone I've met there (residents especially) appear with a smile. I really cannot fault them at all. I would (and have already) recommended them to others. We have arrived unannounced on most occasions for visits to my mum and on every occasion I've seen nothing but caring & professionalism. They communicate well and are very accommodating.

The care home is well-organised and they run the home like a well-organised unit and they are very polite. They look after the residents with great care. Nothing is impossible for the staff. We visited the person we went to see and their names and photos are on their door. I worked in a care home before I retired for about three years myself. But this unit at Windsor Care Centre in Slough to me is so much more advanced.

My brother was well looked after by the staff. The food they were given was excellent. The staff were kind to us as well. The home was very clean and well looked after. The staff also asked us if we wanted tea or coffee, we thought this was lovely. The staff looked after the residents with a smile and said take your time and we can get there. To me myself I think they have hearts made of kindness to other people. The home is Windsor Care Centre, in Slough.

We (myself and 2 others) visited our friend who is a resident on the 3rd of August. For the second time, we were allowed to have lunch with him, which went very well and the food was very good. The staff were very helpful and pleasant. The rooms we were in were clean and attractive. The whole visit was enjoyable. Thank you very much.

The Windsor Care Home has cared for my mother for 4 years and we have nothing but admiration for all the hard work the staff do and are very friendly.

Generally very good, the care staff are caring and do a very good job providing care. The facilities are adequate and I feel that my mother receives very good care. Having had 5 years experience of the care home they are always looking to improve. Overall very satisfied with my mother's care.

My sister gets attended to well by the carers, the maintenance staff are great, shame it took so long to get her television sorted out eventually.

Whilst the rooms are a little shabby, the care my mother-in-law experienced was excellent. The staff went out of their way to bring her shopping for things not stocked by the home. The concern and support that the family received when she passed away, at 99, were exceptional.

My mother stayed at Windsor Care Centre for approximately four years. She had always been happy there. She always felt loved, truly cared for and felt safe and secure in her home. The staff were wonderful and I am truly grateful for all they did for Mum. Thank you.

I was a volunteer at Windsor Care Centre for a short while in December, and was truly inspired by the dedicated staff and hard work I was surrounded by. The care they provide for residents and attentiveness to their needs cannot go unnoticed, and staff and management alike are continually working to improve their services and respond to feedback. The caring environment was kind, bubbly, and friendly and you really notice the passion and love they have for their residents. I thoroughly enjoyed the time I was able to volunteer there.

We removed our mother from this care center the same day that she was discharged from the hospital and transported there, due to safety concerns and uncleanliness that we observed and reported. We did not feel that this care center would meet our mother's needs and that staying there would be detrimental to her health and emotional needs. Our overall experience, including a brief interaction with the Care Manager, was extremely poor and unprofessional.

Myself, daughter and friends all comment on the passion and care of all the staff. They are considerate, caring and understand the problems the residents have and learn to treat them accordingly. The only stronger love is family love and care but the staff are close behind. I cannot thank them enough for how they treat my partner and from observation, other residents, as between myself and my daughter we visit six days out of seven and see how they treat all the residents. We cannot visit the care home at this difficult time with Covid-19 and the high risk that residents are at. This lack of contact is heartbreaking for both our daughter and myself but a member of the staff did a video call so I could see and speak to my partner who suffers from Alzheimer’s. What care and consideration is that. We are forever grateful for the way in which my partner is cared for and it feels more like a family. I have no problem with recommending this care home to anyone. Thank you all so much.