Care Home Owned by Windsar Care Ltd in Surrey
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Surrey for Windsar Care Ltd are showing below.
View the details of all 4 locations (with 67 reviews) owned by Windsar Care Ltd
Windsar Care Ltd Locations in Surrey (1)
Queen Elizabeth Care Centre
9.0
14 reviews
Torin Court, Egham, Egham TW20 0PJ
"The facility is excellent and the staff are friendly, caring and do a marvelous job looking after mummy!…" Read all 14 reviews
Location Type Care Home
Queen Elizabeth Care Centre offers a modern purposely built 64 beds situated in the residential area in Englefield Green in Surrey. The home offers nursing dementia, nursing and young physically disabled care which is unequalled locally, yet classical… Read more about Queen Elizabeth Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 74 Rooms
Windsar Care Ltd Reviews in Surrey (14)
9.3
Windsar Care Ltd has a Group Review Score of 9.3 (9.285) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Windsar Care Ltd must have a Review Score.
Review of
Queen Elizabeth Care Centre
from June W (Wife of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Kind and helpful staff who all have a smile on their faces all willing to assist any time. Wonderful member of staff.
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Review of
Queen Elizabeth Care Centre
from Karen W (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The facility is excellent and the staff are friendly, caring and do a marvelous job looking after mummy!
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Review of
Queen Elizabeth Care Centre
from Ramsay B (Husband of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
To date we have found service to be very good. The staff are very helpful attending well to my wife's personal needs and hygiene.
Food is varied and we can take food in as well.
Activities are available if you want to participate.
We are very happy with the care.
Food is varied and we can take food in as well.
Activities are available if you want to participate.
We are very happy with the care.
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Review of
Queen Elizabeth Care Centre
from Tanya B (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My dad has been here for 6 weeks. He has been well cared for. The staff are very friendly and attentive. The choice of meals is good and varied. The staff work hard in arranging activities and light exercise.
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Review of
Queen Elizabeth Care Centre
from Wendy P (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with how my mum is being looked after. Apart from a few clothes missing that we have not replaced. The carers are very patient and understanding. I witnessed a patient being nasty and violent, the carer dealt with it very professionally. Out of 4 care homes that I have experience, this
one is the best.
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Review of
Queen Elizabeth Care Centre
from Julie D H (Daughter of Resident) published on 9 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I travelled to the UK in January 25 when my mother had a fall and could not return to her prior living place. My father has been a resident here for about 6 months and I am so happy that both of my parents are now at Queen Elizabeth Care center. Every staff member I have met are truly amazing, professional
kind and care-centered. One member of staff in particular was the very first person I met when I arrived and was so kind and informative. The residents are well cared for and they promote a culture of respect and dignity. The food is tasty with such a lovely variety of dishes. No one was ever too busy to answer my questions. It's so refreshing to find such a kind and caring team. Thank you to the director and all of the amazing team for all they do every day. You are appreciated.
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Review of
Queen Elizabeth Care Centre
from Gillian B (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was in the care home for two years, sadly she passed away in February 2024.
Could not fault the care home. Staff are wonderful. Very approachable. Mum was very well cared for. The manager was very nice and any problem or concerns she was always available and very helpful. A lovey home for Mum.
Could not fault the care home. Staff are wonderful. Very approachable. Mum was very well cared for. The manager was very nice and any problem or concerns she was always available and very helpful. A lovey home for Mum.
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Review of
Queen Elizabeth Care Centre
from J K (Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Someone always on hand when required.
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Review of
Queen Elizabeth Care Centre
from G T (Wife of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband moved here from another care home and he is much happier and so am I and my family. The staff are very caring, they are also consistent. I see the same staff every time I visit. The food is excellent and varied. They keep in good contact with me.
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Review of
Queen Elizabeth Care Centre
from Corinne M (Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I love living in Queen Elizabeth Care Centre with my friends and the coordinators and staff who are very friendly and always ready to help me.
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Review of
Queen Elizabeth Care Centre
from S S (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been here since October 23. The staff are really nice and engaging. The rooms are spacious. Everyone is very friendly and keeps us well-informed. Very homely atmosphere. The lounge/dining room is very bright and lots of activities to keep the residents entertained.
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Review of
Queen Elizabeth Care Centre
from John D (Son of Resident) published on 28 April 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Overall at first appearance, the home looked very nice. It was one week into my mother's stay I noticed things had gone missing from her room and clothes that did not belong to her kept appearing in her room. They did not stick to her medication regime that she had been used to for the previous 5 years
I had been caring for her. They failed in her feeding. They claimed although she had been in there for respite to give me a break she remained in there for 5 weeks they claimed that she only stopped eating and taking her medication 3 days before she was admitted to hospital. I feel that they were untruthful about this situation. Their system for marking the resident's property is a thick black marker pen. They do not use specialized laundry tags. This wrecks their clothes and makes them devalue, should they need to be sold. My mother thankfully passed away in Hospital and not in the home. I need to contact the home again to see if the missing Items have been found.
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Review of
Queen Elizabeth Care Centre
from Sean S (Son of Resident) published on 28 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been looked after well given his needs. He’s made to feel heard, nothing is too much bother. Staff-wise, activities hold music quizzes that he loves, he’s socialising well and is encouraged. It’s amazing how well he’s settled, my whole family is over the moon. There is a balcony on each floor
that my dad uses for fresh air.
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Review of
Queen Elizabeth Care Centre
from Laura P (Friend of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home has been great in informing us about covid and about lockdown. They have communicated with the family throughout. The staff are wonderful and always so cheerful. The manager is amazing and really has the residents at heart. She knows all the residents and their families and is a credit.
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Awards / Recognitions (0)
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