Blackmoor

21 Blackmoor Croft, Birmingham B33 0PE
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8.3 8 Reviews
  • Blackmoor, Birmingham
Exemplar Health Care's Blackmoor is a complex needs care home opened in September 2021.

The home provides specialist nursing care for adults living with a range of complex and high acuity care needs.

The Birmingham home features 30 large bedrooms with en-suite wet rooms spread over three floors and surrounded by a large landscaped garden.

The 30 bedrooms are divided into three 10-bed units, accommodating different needs.

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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Arron Breen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 64

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Blackmoor Reviews (8)

8.3

Blackmoor has a Review Score of 8.3 (8.347) out of 10, based on 5 reviews in the last 2 years. Over all time Blackmoor has 8 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 1

Date Published

8
2
3
5
3

Review from M R (Wife of Resident) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious time for both of us but the staff were so welcoming and he settled straight away. I would like to thank all of the staff for the exceptional care that my husband received
during his stay

Reply from Amy Preston, Marketing and Design Officer at Blackmoor

Thank you for your review. We're so pleased to hear your feedback about Blackmoor and the team there. We pride ourselves on making every day better for the people who live with us! We'll pass on your comments to the team.

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Review from David W (Father of Resident) published on 13 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the level of care given to our son.
The whole staff, from Management to the care staff on the Unit, are very professional and caring.
The Care Hone is kept to a high standard and the meals provided to patients is excellent.
The medical care is also of a high standard.
The
Management also provide leisure activities tailored to individual patients requirements.
I would not hesitate to recommend Blackmoor Care Home.

Reply from Lauren Hallas, Marketing and Communications Officer at Blackmoor

Hello, thank you for taking the time to leave your lovely review. We're glad to hear of your experience in our home and we'll pass your comments on to the team, it'll make their day! Thanks, Lauren

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Review from Alicia P (Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Was a resident from Oct 2023 to June 2024. Initially things were good but then I had the worst experience of my life like a horror movie and didnt feel safe. Staff especially management were unprofessional and uncaring and I found out I was being recorded in my room. They got me sectioned which was
the lesser of two evils but they took me to hospital under false pretences and didn't help me to get help for my severe head trauma which I believe is terminal and I have severe PTSD as a result of my experience there.

Reply from Jenna Wood, Marketing Manager at Blackmoor

Thank you for taking the time to share your feedback regarding your experience at Blackmoor. We are truly sorry to hear that your time with us did not meet your expectations, and we take your concerns very seriously. We're committed to providing a safe and supportive environment for all of our residents, and we want to assure you that we are fully investigating the matters you have raised. To protect your privacy, we encourage you to reach out to us directly at enquiries@exemplarhc.com if you wish to discuss your concerns further or provide additional details that can assist us in this process. Thank you once again for your feedback.

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Review from Alexandra G (Sister of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident since the opening of Blackmore. She is looked after well and is safe. While the care home has been establishing its procedures, communication has been good and concerns are always discussed professionally.

Reply from Lauren Hallas, Marketing and Communications Officer at Blackmoor

Hello, thank you for taking the time to leave this review. We're glad to hear your feedback and we appreciate your comments. We'll pass this on to the team at Blackmoor! Thanks, Lauren

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Review from A J (Brother of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came here after a stroke and is still with them. The home is wonderful. Staff are so good with him. He came here confused and they have given him back his dignity.
He was taken into hospital recently and yet again, they have taken the best care ever.
We, as a family, can't fault the care
here. The staff are so good. The home is a clean, bright and a pleasant place. Food is very good and everywhere is clean.

Reply from Jo Hemmingway, Marketing and Communications Officer at Blackmoor

Thank you for taking the time to leave a review. It's great to hear such kind words from families about the care and support their loved ones receive. We'll make sure this is passed on to the team.

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Review from Janice S (Wife of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending a very lengthy time in hospital, my husband was discharged to Blackmoor Nursing Home. Naturally, we were all very stressed and filled with trepidation, but to our joy, upon arrival, he was met with such compassionate, caring staff members who went out of their way to make us all feel
welcome and have been most reassuring and my husband's rather complex needs have all been met so professionally.

Reply from Jenna Wood, Exemplar Health Care at Blackmoor

Hi Janice. Thank you for your review. We're really glad to hear that you and your husband were welcomed into the home by our caring colleagues.

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Review from Martin G (Father of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our son has been a resident at Blackmoor, he has received excellent care. It's such comfort to know he's safe and happy. We've found the staff and in particular, the new manageress very thoughtful, caring and efficient.

Reply from Jo Hemmingway, Marketing and Communications Officer at Blackmoor

Hi Martin, it's really great to hear you're happy with the care your son is receiving at Blackmoor. I'll pass on your kind words to the team and the manager, I'm sure they'll all be very happy to hear them. Kind Regards.

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Review from David B (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent brand new facility, attentive and caring staff, comprehensive activities and support for residents. My father benefitted from the care and attention received, his health improved as a result of the care received. Excellent physio and other beneficial caring readily available.

Reply from Jenna Wood, Exemplar Health Care at Blackmoor

Thank you for your kind review, David. We're really proud to hear that the team at Blackmoor are attentive and caring and that your dad's health has improved. I'll share your review with the team - it'll make their day!

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Current Review Score: 8.3 (8.347)

Overview of Review Score

The Review Score of 8.3 (8.347) out of 10 for Blackmoor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Blackmoor is calculated as follows: ( (48 Excellents x 5) + (1 Goods x 4) + (10 Very Poors x 1) ) ÷ 59 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.042 Points relating to the number of positive Reviews for Blackmoor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Arron

Arron Breen

Job Title: Home Manager

Hi, I'm Arron Breen, the Home Manager at Blackmoor care home in Tile Cross, Birmingham.

Frequently Asked Questions about Blackmoor

What types of Care is Blackmoor registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Blackmoor have?

There are 30 Single Rooms.

What are the Facilities & Services at Blackmoor?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Blackmoor to the centre of Birmingham?

5.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blackmoor to verify any information. View our terms and conditions. Blackmoor has an Enhanced Service - more info.