Rawcliffe Manor Care Home

Coningham Avenue, Rawcliffe, York YO30 5NH
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9.4 21 Reviews
  • Rawcliffe Manor Care Home, York
Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area.

Luxury facilities include an in-house bar, a full beauty salon and hairdressing room and cinema room. The facilities will be used on a daily basis by visiting friends and family, and in a varied activities programme 7 days a week. All the bedrooms are large, with some premium bedrooms of over 26sqm each, and all include a full ensuite wet room. The majority of the ground floor bedrooms include doors out to private patio areas.

The care home is situated on Coningham Avenue, and is well placed for easy access Clifton Retail Park and the Lysander Arms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Rawcliffe Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shane Talbot (Manager)

Local Authority / Social Services

Admission Criteria

  • The care home welcomes applications for admission from individuals who require residential or dementia care. All admissions are based on an assessment of the individual’s care needs to ensure the home can provide appropriate support and a safe, comfortable environment. Before admission, a thorough assessment is carried out in consultation with the individual, their family, and relevant professionals. This includes reviewing health, personal, and social care needs, as well as preferences and lifestyle choices, to ensure a personalised care plan can be developed. Admissions are offered subject to the availability of suitable accommodation and the ability of the home to meet the assessed needs. Priority is given to ensuring that every resident’s safety, dignity, and wellbeing are maintained at all times. Trial visits or short stays may be offered where appropriate, to support a smooth transition into the home. The care home reserves the right to decline an admission if it is determined that the individual’s needs cannot be safely or appropriately met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (51)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors are welcome to spend time with residents and are encouraged to maintain regular contact with their loved ones. Visiting hours are flexible, allowing friends and family to come at times that suit both the resident and the home’s routine.


    To ensure the comfort and wellbeing of all residents, visitors may be asked to sign in on arrival and follow any safety or hygiene guidance in place. Large groups and young children are welcome, though it may be requested that visits take place in designated areas to maintain a calm environment for everyone.


    Pets are often welcome by prior arrangement, as long as they are well-behaved and do not cause distress to residents.


    If a resident is unwell or receiving end-of-life care, visiting arrangements can be adapted to allow family and close friends more time and privacy.


    Visitors are encouraged to check with the home team in advance if there are any special requirements or if they wish to arrange a private space for their visit.

Parking

  • The care home provides on-site parking for visitors, with spaces located close to the main entrance for ease of access. Designated disabled bays are available for those who require them, ensuring safe and convenient access to the building.


    During busy periods, spaces may be limited, so visitors are encouraged to allow extra time when arriving. Where overflow parking is provided, clear signage is in place to direct vehicles.


    All vehicles are parked at the owner’s risk, and visitors are asked to use the spaces considerately to ensure availability for others.

Rawcliffe Manor Care Home Reviews (21)

9.4

Rawcliffe Manor Care Home has a Review Score of 9.4 (9.442) out of 10, based on 14 reviews in the last 2 years.
Over all time Rawcliffe Manor Care Home has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rawcliffe Manor Care Home
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Total of 21, showing 1-20
Review from C W (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted to have 'discovered' Rawcliffe Manor. Mum has been very happy there for over a year. She receives wonderful, compassionate and friendly care. The whole team have an excellent attitude and clearly love their vocation. Thank you.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care Home

Thank you so much for your kind words. We are delighted to hear that your mum has been happy with us over the past year. Our team takes great pride in providing compassionate and friendly care, and it means so much to know that this is reflected in your experience. Your feedback is a wonderful encouragement to us all - thank you for sharing it.

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Review from Dawn H (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum (who has dementia) recently stayed at Rawcliffe Manor for respite care while we went away on holiday. My mum received a very high standard of care throughout her stay & had opportunities to join in with a range of engaging activities & to socialise with other residents. The staff were all extremely
caring & made sure that all of her needs were met, not only physical but also social & emotional as well. I was able to see photographs of my mum on the social media page meaning that I could see that she was enjoying herself. The care home is meticulously clean & well organised. This is the third time my mum has stayed at Rawcliffe Manor for respite care & I can go away on holiday knowing that my mum is safe, happy & being well looked after. Thanks again for ensuring that my mum had a lovely stay with you. Highly recommend!
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care Home

Thank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that your mum enjoyed her stay with us and that you felt reassured while away on holiday. Our team take great pride in providing care that meets not only physical needs but also social and emotional wellbeing, so it is wonderful to know this made a difference for your mum. We are also pleased you enjoyed seeing the photographs on our social media - it's important to us that families can share in those happy moments too. We value your continued trust in Rawcliffe Manor and look forward to welcoming your mum again in the future.

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Review from Paul T (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally high level of care shown to residents from a motivated and committed team. The food is delicious with a great choice available, this is warmly received each meal time by the residents. The security at the home is a high standard that provides a high degree of confidence.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care Home

Thank you so much for your kind words. We're delighted to hear that you value the dedication of our team and the care they provide for our residents. It's wonderful to know that the variety and quality of our meals are so well received, as mealtimes are such an important part of the day. We're also very pleased that our security measures give you confidence and peace of mind. Your feedback means a great deal to us and will be shared with the whole team.

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Review from B G (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed emergency respite care and Rawcliffe were amazing at arranging this at short notice, and again readjusting plans for us when a planned leaving date had to be changed last minute.
Every time I visited I was made to feel welcome by the staff, and there was a lovely feeling of calm within the
home. The rooms are spacious, light and comfortable, and were always clean.
The carers quickly got to know my Mum and built up a relationship and this home would be our first choice if further care is needed in future.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience at Rawcliffe Manor Care Home. We are delighted to hear that you and your mum had a positive experience, and it truly means the world to our team. We are absolutely delighted that your mum was able to return home, and we sincerely hope that everything is going well for her. Supporting our residents and their families is at the heart of what we do.

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Review from A W (Son-in-law of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is so happy at RM. The atmosphere is warm, the staff are engaging and care. Food is good quality and can cater for different likes and dislikes. The management and leadership are to be admired for their progressive view of the operation of RM.
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Review from D J (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum says all the staff are helpful and friendly, as do I. Management are excellent overall cleanliness is good but the bathroom floor always looks like it needs cleaning because of the material its made from. Activities are good but not aways good for someone who can't see or hear well.
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Review from M H (Friend of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff we met today was courteous, helpful, and considerate. We felt relieved that our old friend was secure and thoroughly well cared for.
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Review from Jacqui R (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The hardest thing is when your parent goes into care but I cannot thank the new manager enough for the changes implemented here at Rawcliffe Manor, more staff, more trips out, and activities for all the residents if they choose to do so a variety of going up into the cinema, into the bar or just quite
time with a one to one carer it means the world to know they are getting this stimulation as we know each resident is unique and have different needs.
Thank you all so much for everything you do we really appreciate you.
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Review from Linda J (Wife of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so anxious when my husband needed to move into a care home. From the very beginning, the staff have taken excellent care of both my husband and me, especially in my darkest days. Even though my husband can't always truly communicate, the staff respects him and still gives him choices. They anticipate
his needs and give him a home now that he cannot live in ours. He is always clean and well-dressed. I cannot praise all the staff enough.
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Review from Geoffrey R (Husband of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was well cared for until, as we all expected, her Alzheimer's took a turn for the worse. She then needed full nursing care.
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Review from Darren A (Son of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rawcliffe Manor is a wonderful, safe place. The staff are very patient and caring. Our only issue is I feel the staff are overworked and could do with more support or more employees.
Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your kind words and comments about the team. We have recently completed a successful recruitment day and have new team members joining us next week. In the meantime, our management team work 7 days a week and will support the care team where necessary.

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Review from C W (Resident) assisted by family/friend published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not enough interaction to stimulate. Activities often on the ground floor (seem to be in Haven lounge) with dementia residents. The carer is very good.
Had two issues at the dining room table, another resident raising voice and saying I was sat their place, so ended up sitting by myself. Can the seating
be more engaging, pushing two tables together? I feel isolated at times. The home/rooms are really lovely, staff are nice too. I know it's early days. Thank you.
Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for the kind words regarding the care team and your honest feedback. We have a new team member joining the activities team soon which will increase the amount on offer around the home. We will also resolve any issues in the dining room.

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Review from Sylvia L (Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that I am well looked after. The staff are helpful, very pleasant and are pleased to put themselves out. Both day and night staff provided whatever is needed.
Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your feedback and kind words about the care teams. Our activity team will have another team member joining soon which will increase what we have on offer.

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Review from L N (Wife of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My husband has dementia and is double incontinent. He stayed at Rawcliffe Manor for two weeks respite. I visited him at 10.00 am and found that his cooked breakfast had been placed on his desk and was stone cold. He was lying in bed soaked in urine, as were his clothes and bedding. I went to get
help and spoke to a carer. She said 'I thought there was a smell when I took his breakfast in'. I then asked for him to be showered. The response was 'he had a shower yesterday'. It doesn't matter how many showers he had, he needed one then. This should not have needed me to chase this.
I handed in a letter, addressed to the manager when I collected my husband.
When I unpacked, I found that my husband had no socks returned, in fact he had been sent home in leather shoes, minus socks. Also, his toothbrush and toothpaste had not been used.
I then sent an email to the Yorkare company, who did respond to say that they would look into the matter. No, they did not get back to me.
Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

We apologise for not providing our usual high standard of care. As a result of this incident we provided further training for the care team involved on the day of your husband's discharge and discussed your concerns with the whole team to ensure this does not happen again. I was assured by the team member that you spoke to that the comment that your husband had a shower the previous day was not intended to mean that he could not have one every day if it was requested or required. This comment was merely made as a reassurance that your husband has had showers since his admission. We offer showers or baths daily if requested for any resident. Our Area Manager also reviewed our actions in response to the complaint.
Since your meeting with our Dementia Care Manager, to discuss the concerns in your letter, we did attempt to contact you by email, telephone and post but we did not get a response. We are happy to discuss this with you and have attempted to call you again today.

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Review from Jenny D (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Rawcliffe last autumn and seems to have settled in well, though naturally, it took a little time to acclimatise, she seems happy and joins in some of the activities. The staff are lovely and she has a couple of ladies in particular she teams up with, which is great. The facilities are lovely,
very comfortable and we are settled knowing she is in good hands and help is on hand when she needs it. We are waiting for an around-the-neck buzzer for Mum as she feels unsteady on her feet and had fallen a couple of times out of reach of the help button and are assured this is being looked into and we will all be happier when it arrives. Value for money - it seems to be about the going rate for these types of homes, so cannot complain.
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Review from L B (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had a positive experience since my mum has been living in Rawcliffe Manor Care Home. The permanent staff are all very caring. I feel able to approach any of them with questions about my mum and everybody is always keen to help.
It is very good in the haven that the staff sit in the lounge with
the residents and offer some entertainment and company for them when the specific entertainments person is not there.
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Review from J M (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an excellent place, fabulous living for all. My mother asked to go back into the home permanently after spending a couple of respite weeks there. She feels happy, relaxed and cared for. The staff are exceptional, always ready to listen, give emotional support and constant care. They treat the residents
like a family, one big happy family! When you enter the home you can feel the warmth from staff and residents, the atmosphere is infectious. My mum loves the activities and these are accessible for all residents. The difference it has made to my mum is so satisfying. I have my mum back!
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Review from R L (Son of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is happy content and safe.
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Review from I G (Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been very good well looked after and staff very good.
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Review from A W (Sister of Resident) published on 28 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are really pleased with the way that our sister has been welcomed and helped to settle into Rawcliffe Manor Care Home. The staff/carers are very attentive and the meals are really outstanding. All the members of staff are approachable and will do anything to try and help residents and
families. The difference in our sister is noticeable, she is very happy and enjoys the activities and engaging with the other residents. The rooms really are to a very high standard. We feel very relieved that she is in such a lovely caring place.
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Current Review Score: 9.4 (9.442)

Overview of Review Score

The Review Score of 9.4 (9.442) out of 10 for Rawcliffe Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.546 for Rawcliffe Manor Care Home is calculated as follows: ( (113 Excellents x 5) + (33 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 163 Ratings = 4.546
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.896 Points relating to the number of positive Reviews for Rawcliffe Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Rawcliffe Manor Care Home

What types of Care is Rawcliffe Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rawcliffe Manor Care Home have?

There are 51 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Rawcliffe Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rawcliffe Manor Care Home to the centre of York?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rawcliffe Manor Care Home to verify any information. View our terms and conditions. Rawcliffe Manor Care Home has an Enhanced Service - more info.