Tees Grange

375 Norton Road, Norton, Stockton-on-Tees TS20 2PH
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8.5 3 Reviews
  • Tees Grange, Stockton-on-Tees
Exemplar Health Care's Tees Grange is a complex needs care home which opened in March 2023.

The home provides specialist nursing care for adults living with a range of complex and high acuity care needs.

The Stockton home features 30 large bedrooms with en-suite wet rooms spread over three floors and surrounded by a large landscaped garden.

The 30 bedrooms are divided into three 10-bed units, accommodating different needs.

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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Bariatric Care/Obesity
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Pearson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (30)

Tees Grange Reviews (3)

8.5

Tees Grange has a Review Score of 8.5 (8.458) out of 10, based on 2 reviews in the last 2 years. Over all time Tees Grange has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
2
1

Review from James R (Mother of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and brilliant staff make you feel so welcome when visiting. Nothing is any trouble. The food is excellent. We have been to a number of care homes, and this is by far the best. The garden is a pleasure to walk round.

Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange

Thank you for taking the time to leave a review of Tees Grange. It's great to hear you and your mother feel welcome in her new home. We'll make sure your kind words are passed on to the team.

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Review from Christine G (Mother of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best. They deliver the best care for residents and their families. My daughter is shown dignity and respect from all who work there. I feel really happy I found her a truly beautiful home.

Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange

Thank you for taking the time to leave a review. It's great to hear that you're happy with the care and support your mum receives from the team at Tees Grange. It will mean a lot to hear your kind words!

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Review from Lorraine H (Sister of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has recently moved into Tees Grange. His care and care plan are exceptional. The staff have explained everything to both him and myself in detail about how they will work towards improving his mobility and health after suffering a stroke. Each member of staff has introduced themselves and
informed us of their role in his recovery. The accommodation, facilities and the garden are absolutely superb. I couldn’t recommend Tees Grange enough. It’s more than we could have wished for.

Reply from Jo Hemmingway, Marketing and Communications Officer at Tees Grange

Dear Lorraine, thank you for taking the time to leave such a nice review. It's good to hear that our colleagues are looking after you and your brother and that you've had a great experience at our brand-new home, Tees Grange. I'll make sure that your kind words are passed on to the team. Thanks.

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Current Review Score: 8.5 (8.458)

Overview of Review Score

The Review Score of 8.5 (8.458) out of 10 for Tees Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tees Grange is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.458 Points relating to the number of positive Reviews for Tees Grange is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Catherine

Catherine Pearson

Job Title: Home Manager

Hi, I’m Catherine and I’m the Home Manager at Tees Grange in Stockton-on-Tees.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Tees Grange. However, I am most excited about sharing successes (big and small) with everyone who is a part of Tees Grange - we have an exciting journey ahead of us!

Frequently Asked Questions about Tees Grange

What types of Care is Tees Grange registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tees Grange have?

There are 30 Single Rooms.

What are the Facilities & Services at Tees Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tees Grange to the centre of Stockton-on-Tees?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tees Grange to verify any information. View our terms and conditions. Tees Grange has an Enhanced Service - more info.