The Rowans

339 Bickershaw Lane, Wigan WN2 5TE
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9.7 11 Reviews
  • The Rowans, Wigan
The Rowans offers residential, nursing and nursing dementia care and support in a homely environment in Bickershaw, Wigan.

Conveniently situated, the home has good bus routes for visitors, with a bus stop very close. Wigan town centre is around 15 minutes away and has the Grand Arcade Shopping Centre, The Wigan Museum of Life and two train stations. Close by there is Bickershaw School, Bickershaw Parish Church and the Bickershaw Community Centre.

A purpose built and carefully designed setting, The Rowans is split over three floors and offers 60 ensuite bedrooms complete with wet rooms. Residents also benefit from spa bathrooms, spacious but homely living and dining areas as well as a hair salon. Bedrooms are designed to offer a comfortable space for residents to relax and personalisation is encouraged. There is a lift to ensure accessibility for all residents and Wi-Fi is also available throughout the property.

Complete with dementia friendly plants and trees, the sensory gardens offers a tranquil spot for residents.

Creating a welcoming environment is priority for the team, adopting Ohana as their key word, meaning family, the team work hard to ensure residents feel at home and included in life at The Rowans. They plan a variety for activities and events to keep residents engaged and enjoying each day, including specialist specialist care for those living with Dementia or Alzheimer's.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1645
  • Self-Funded Nursing Care: £1200 – £1595
  • Self-Funded Nursing Dementia Care: £1400 – £1895
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Nursing Care: £1400 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1400

We take LA and ICB referrals. We have two households for more complex dementia care, including an all male suite, which caters for gents who do better living alongside other gentlemen. We offer nursing care as well as less complex dementia care on other households.

These prices are only a guideline, please contact The Rowans to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Chris Durnan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We take all forms of funding and have a male only household for complex dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visiting can happen any time.

Parking

  • Parking on site is limited

The Rowans Reviews (11)

9.7

The Rowans has a Review Score of 9.7 (9.688) out of 10, based on 11 reviews in the last 2 years.
Over all time The Rowans has 11 reviews.

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Reviewer Connection to The Rowans
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Total of 11, showing 1-11
Review from Alexander O (Friend of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the exceptional pleasure of visiting my friend at The Rowans Care Home, and I was truly impressed by the experience. From the moment I walked in, I was welcomed into a warm and friendly environment that immediately put me at ease. The home was spotlessly clean, with a fresh and calming
atmosphere throughout.


What stood out most was the kindness and professionalism of the staff. They were not only attentive and caring toward the residents but also genuinely friendly and approachable. It was clear that they take great pride in their work and treat everyone with respect and compassion.


The Rowans Care Home feels like a true home from home-a place where residents are well looked after and valued. It's reassuring to know that my friend is in such good hands. Highly recommended to anyone looking for quality care in a supportive and clean environment.

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Review from Helen H (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy that The Rowans found a place for my husband. The staff are amazing and very caring. I know my husband is looked after 100% some members of staff go on and beyond.
Reply from Samantha Crawley, CEO at The Rowans

Helen - so lovely to see this review! Really appreciated. You are such an amazing wife and so caring and we love that you spend time with us at the home. Your ongoing support and your unwavering kindness is always welcome and personally I love seeing the photos of you both together enjoying your days :-)

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Review from M B (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in The Rowans for about six weeks now. We've found it to be very friendly, from reception to the carers on the household. Its very clean and my husbands room is excellent. My only criticism is that I would like the carers to engage more with the residents on a one to one, but other
than that it's a very well run care home and I would recommend it.
Reply from Samantha Crawley, CEO at The Rowans

Thank you very much for your review - we will ask the manager and the team to share their plans with you - so that you feel assured that your husband has the engagement he needs moving forward. Many thanks

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Review from Cath R (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Entrusting the care of a loved one to someone else is a massive decision, but the moment I stepped foot into the Rowans I just knew it was going to be the right place for Mum.
Everyone treated her with dignity, respect, care and genuine affection. In her final days she was kept comfortable and pain
free.
Mum was bed bound but the staff checked in on her regularly throughout the day to make sure she was ok or just for a chat. For those residents able to use the communal areas, there are loads of great activities and there is a lovely atmosphere.
The home is spotlessly clean and the food is amazing.
Every member of the team I met was absolutely lovely and I wouldn't hesitate to recommend The Rowans.
Reply from Samantha Crawley, CEO at The Rowans

Wow!! What an amazing review - the team will be so happy to read this - thank you so much!! This truly describes this fantastic home and the team who love to make sure every moment, every day counts. Thank you

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Review from S W (Wife of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all looking after my husband excellently. I have no worries whatsoever.
Reply from Samantha Crawley, CEO at The Rowans

Thank you so much for your amazing feedback! The team will be so happy to read this - it means so much to them and to us to receive such fabulous feedback - we really appreciate it! S

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Review from Emma B (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and attention for Dad's nursing dementia needs is fantastic at The Rowans. Staff team are motivational and support Dad to achieve his mobility and personal care requirements. Welcoming and friendly atmosphere - attentive staff - who are responsive for Dad and attentive to the family.Couldn't ask
for more. Thank you.
Reply from Samantha Crawley, CEO at The Rowans

Thank you ever so much for this fab review!! The team at the home will be so happy to see this. They absolutely love being there and love to give people the very best days possible. Thank you we will share this with the team.

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Review from Sparkles A (Friend of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely experience in this home. The environment is always neat and welcoming. I didn't feel I was in a carehome when I visited. The team members were cheerful and amazing even when we stopped by late at night to drop off our friend.He seems really cheerful to be back home. Nice staff,lovely
ambience,great place to sit and have a cup of tea with family.
Reply from Samantha Crawley, CEO at The Rowans

Thank you ever so much for your fabulous review - we truly appreciate you taking the time to send this through! We are so utterly proud of the team at The Rowans, we are so thrilled when people see just how amazing they are! So happy to hear that your loved one is happy in this home

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Review from Anne Y (Wife of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything and everyone is excellent. I cannot find fault with anything or anyone. Your staff are so caring. I feel really good knowing my husband is so well looked after. Thank you everyone.
Reply from Samantha Crawley, CEO at The Rowans

Thank you ever so much for your review, the team at The Rowans epitomise our heart-centred care philosophy and I'm so thrilled to see that you have experienced how amazing the home and the people are! Thank you

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Review from Caron J (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to share my opinion on The Rowans.
After the medical team told us Mum needed to have 24-hour Dementia nursing. I knew I had to find the best home for mum.
Mum's needs are met with care. And this is most important to me.
I see Mum nearly every day. And I always feel welcome. It's a very
very emotional time for mum and my family.
If you are looking at nursing homes.
You will not be disappointed.
Reply from Samantha Crawley, CEO at The Rowans

Thanks so much for your amazing review of The Rowans, we really appreciate when families take the time to give reviews and the team will be delighted to read this! The manager and the team strive every day to ensure people's days are filled with purpose and love! Thanks so much.

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Review from M F (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in another care home for three years, she moved to The Rowans mid December, in that time the difference in her has been unbelievable, she is smiling, talking and just overall in such a better place in herself, she is more relaxed and nowhere as near as anxious as she was. The staff are
outstanding they go above and beyond to make life the best it can be for my mum, I was constantly worried when she was at the old care home l was phoning daily and visiting daily. Now even though I call as often as I can I have no worries whatsoever when I am not there because I know Mum is being cared for so well, she is cleaner, happier, even her shaking has subsided so much and I really think this is due to her feeling more at home. I cannot recommend The Rowans enough if you have a family member who is in need of support don’t look further than The Rowans, you won’t find anywhere better as a place and the staff are amazing Thank you from the bottom of my heart.
Reply from Sarah Gashi, Home Manager at The Rowans

Thank you very much for your valued feedback. We are very happy to have your mum living with us at The Rowans. I will ensure our team receives your compliment.

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Review from A H (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in The Rowans for just over 4 weeks, and I have seen a massive difference in him in that time. Dad was frail and lost his confidence, he’s put on half stone in that time, eating everything they give him and his sense of humour has come back, all the staff say how funny and witty he is
which makes me very happy. Before dad went into Rowans I was visiting him every day and staying for many hours, and now I don’t feel guilty leaving after a couple of hours and having a day off, because I know he is being looked after like royalty, if anyone is looking for a place for their love one The Rowans is the best place.
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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for The Rowans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for The Rowans is calculated as follows: ( (112 Excellents x 5) + (19 Goods x 4) ) ÷ 131 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for The Rowans is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Chris

Chris Durnan

Job Title: Registered Manager Joined: 2024

It is Chris’s responsibility to lead The Rowan's heart-centred care approach as well as the day-to-day running of the home.


Chris began his healthcare journey as a care assistant at a local nursing home, where his passion for helping others quickly became evident. Over the years, he has held various roles, including Clinical Development Lead, Promotions and Marketing Manager, and Registered Manager—a role he held for six years, overseeing five homes in the North West.


With his wealth of experience, genuine compassion, and commitment to heart-centred care, Chris is well-equipped to lead The Rowan's.

Frequently Asked Questions about The Rowans

What types of Care is The Rowans registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Rowans have?

There are 66 Single Rooms.

What are the Facilities & Services at The Rowans?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rowans to the centre of Wigan?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rowans to verify any information. View our terms and conditions. The Rowans has an Enhanced Service - more info.