Maplebrook Care Home

My husband arrived at Maplebrook Care Home - Wolverhampton in September 2025. As his wife I was concerned about moving my husband quite a distance from Shifnal to Wolverhampton. On arriving at Maplebrook we were made very welcome and although it took a few weeks for my husband to settle due to his mixed vascular and Alzheimer's - dementia, I have been very happy with all the staff/nurses/carers, who are very approachable - very caring, kind and supportive to my husband who is always in his own clean clothes Maplebrook is a very clean care home. I am happy that my husband is a resident at Maplebrook - Wolverhampton.

Many thanks to all concerned.

Staff do their utmost to provide my daughter with the care she needs. Always clean and nice.

I am extremely happy with my Dads care at Maplebrook . He has dementia and challenging behaviours and have found Maplebrook the best carehome he has been in and this is his 4th carehome now . I find the staff very informative, caring , friendly and I honestly feel my Dad is a lot more relaxed here . We have had some horrendous experiences in past homes and I am so glad we are out of that now. My Dad is not the easiest of residents due to his illness and I feel that they care and understand it's not him, it's his dementia that makes him act this way. In past homes I feel he has been hated and punished for his behaviours . I hope he never has to leave . My Dad seems the happiest he's ever been there and it's lovely to see . Thank you to you all for your hard work , it takes a special person to do that job daily and you all deserve recognition .

All staff are friendly and helpful, and nothing too much bother to make residents feel happy and secure in their new home. Everyone makes the visitors feel very welcome and relaxed, too. My partner for forty years is settling into his surroundings. He is able to walk around exploring in a very safe environment. Areas of dignity and respect at all times. Management and staff keep me up to date on all changes they need to make to benefit my partner. I can relax now when I go home knowing he is in a lovely home with wonderful staff.

Since Carl has been at Maplebrook myself and wife have felt a lot more at ease knowing that Carl is receiving the best care he can. We are kept up to date and more than pleased the way staff deal with my son knowing he can be a handful due to his condition.

My son has only been here a month but the overall experience up to yet has been exceptional good, the staff are so caring and understanding and when I'm not visiting my son they will keep me update if anything occurs. For the first time in the last 2 years I know my son is safe.

Since our mother arrived at Maplebrook in May this year, we have noticed a massive improvement in her overall well being. She always appears well groomed and with clean clothes. She adores the staff who are kind and attentive, and always have time to chat with her. It is obvious that the staff know the residents well and what their needs are. She always looks forward to the meals which look freshly prepared and appetising. The management ar always available and have their eye on the ball. Last but not least, Mom is relaxed and happy. Thank you to all concerned.

Since my brother has become a resident here the staff have gone above and beyond to make him comfortable and help him settle.

My sister also reported to me that many of the staff members went out of their way to help and rassure her with kindness and patience.

Maplebrook is very clean, comfortable and well equipped and the staff are very proactive with residents, making every effort to keep people engaged and stimulated and Mom has settled very quickly.

My wife has been here for 18 months and the care and support for her needs have been excellent. The staff have been very active with communicating with me to keep me up to date with her condition and needs and the building is always clean and tidy. There are plenty of activities and events that everyone feels welcome to attend and the staff are very friendly and professional.

Following a difficult 4 week stay in hospital, my husband was assessed as needing a care home environment for his safety and wellbeing. On admission to Maplebrook he showed immediate calm and contentment with his surroundings which was such a relief to me to see him relax into his new surroundings. Maplebrook is clean, comfortable, well-presented and maintained with lovely rooms, ensuite bathroom, good parking and central location in Wolverhampton. At the outset the staff displayed skills, experience, and dedication to provide an individual-focused care provision for my husband based on his own unique needs. He settled in easily and immediately into the Maplebrook community. The staff continually assessed my husband's needs, were adaptable to what made life comfortable for him. For me, I found all the staff approachable, would listen to any of my concerns and were responsive to my questions. Overall, I found Maplebrook provided a safe, effective, and caring environment for my husband.

The management team were appalling in their attitude and care displayed whilst I was visiting my mother there. I had to make several complaints and couldn't wait to get my mother away from there. For the last week and a half in their care she never once went to bed, saying she didn't want to, utter rubbish, it was easier for the staff to keep her in the lounge! I didn't realise just how badly this care home was run until we got her moved. Would not recommend this care home ever.

The passing of a parent is always a heartbreaking time but I can say that it was made that little easier by these wonderful people.

Whilst visiting my niece, who is a service user on respite, my thoughts were what a great home. Beautifully furnished and spotless. Fellow residents were clean and well cared for. Staff on duty during my visit were friendly and professional (as a retired nurse, this was my observation). Fellow residents and their families appeared happy. Manager very pleasant and accommodating. Food looked and smelled great! Well done, keep up the good standards.

Upon arrival, the receptionist was very helpful and could not do enough for us. I must also say that the core staff were very friendly and genuinely caring towards all residents. Furthermore the home was clean and tidy and in immaculate condition. I would thoroughly recommend this home to anyone with complex needs.

From day one, my husband was cared for by friendly and helpful staff. Everything was immaculate and there was always a member of staff to assist. We were always greeted on arrival by cheerful and helpful staff - nothing was too much trouble. Each member of staff made sure you were aware of their name and their specific duties. My husband was very comfortable and happy during his time at Maplebrook Care Home. Even our little dog was welcomed.