The DurhamGate

Hello and many thanks indeed for your kind words in relation to the description of care of your Mum. We appreciate that she was sadly only with us a short time but we enjoyed being able to help both your Mum and the family during this time. Thank you very much for taking the time to write with your review, which is always helpful to ourselves as provider and our wonderful staffing team. Kind words always give positive encouragement. Thank you once again.

Hello A; Thank you very much indeed for taking the time to write this review and provide feedback to our home and the staffing team. We were privileged to look after your father at this crucial time for you and your family and are most grateful that you have written so positively about all in our staffing team. As sensitive as it is when someone has passed, our staff will be very much encouraged by your testimonial to continue to deliver high quality care to all that come to The DurhamGate.

Hello R. We thoroughly enjoy having your partner with us at The DurhamGate. He is a most pleasant gentleman and frequently adds to the ambience of the home with his intelligent curiosity and interesting conversation. Your review is of value to us in all aspects and the commentary always enables the team to evaluate and reflect on any elements that can be improved.

Olive, it was an absolute pleasure to be of help. Your most caring and concerned husband called on the weekend between Christmas and New Year and there was no doubt in our minds that the urgency and sincerity of his request needed our quick response. Having welcomed you into the DurhamGate on the Sunday, we were and are delighted that your stay helped to restore you before going home. Our staff team will be most heartened by your message and you know that if we can ever be of service to you in the future, we will be most pleased to help. Please come and visit us for coffee anytime.

Good afternoon Ann. Thank you so much for tendering this review. The feedback is excellent for the manager and the rest of the team; particularly how welcome your Dad's friends feel and the activities program. All that said, your Dad is a bright, cheerful and pleasant man, who brings a smile to all who stop and have a natter with him. Thank you once again. Kind regards.

We are absolutely delighted to receive your review and we really enjoy looking after your Mum. She is a real character, brightens the place wherever she is in the home and loves exchanging banter with our general manager, as you know! Your review will mean a lot to the whole team at DurhamGate and thank you once again for taking the time to do this. Best wishes.

Hello and thank you! Straight to the point and wholeheartedly accurate! As endorsed by your Dad, in his humorous resident survey submission! The staff team will be over the moon with your review, they thoroughly enjoy looking after your Dad and we are very happy to be able to make a difference in his and indeed your lives. Thank you for taking the time to submit this review.

Hi and thank you so very much for taking the time to write and submit this review. Looking after your cousin was a real privilege and I can genuinely say that he was a warm, stoic gentleman who retained his sense of humour to the end. It was an honour to host the wake at The DurhamGate. We are delighted that you all still visit the home and come and see other residents with which you have become friends. This is a real boost and the whole team will be uplifted to read this.

Thank you for this lovely review. The whole staff team at The DurhamGate will appreciate the feedback and will be very heartened that we have restored your faith in the care system. Long may that continue. Your mum settled well and responded to the attention and hospitality. We were glad to be of help and of course, would love to see your Mum again in the future.

Hello Marion, Thank you very much indeed for this review; the whole team at DurhamGate will be thrilled with this glowing response and I am sure will spur them on to continue to provide the highest standards of care at the home for your Mum and all of our other residents. Your mum is a delight to look after and everyone is well versed in her daily routine of breakfast first and then out for coffee with you. Nice to have a coffee shop so close! Thank you. It is a privilege for us to serve.

Many thanks indeed for taking the time to provide this review and the content which our team will find uplifting and helpful. Your Mother and Father have quickly fitted in as popular new residents to The DurhamGate community bringing great conversation, charm and wit to an already convivial atmosphere. It is a great pleasure to have not one now but two married couples living with us, building great friendship groups and enjoying all the facilities and hospitality.

Hello. Thank you so much for this valuable feedback. It was an absolute pleasure to have you stay with us. We enjoyed your insight, wit and intelligence. We hope that we have helped in your recovery and we would of course be delighted to welcome you back once you have had the next knee done! Your comments are a valuable insight into the day-to-day workings of a modern, luxury care home and will be well received by our staff team.

We are absolutely delighted to have the opportunity to look after your nana, who is a pleasure to have around and is enjoying hearing about family adventures abroad! I appreciate that you tend to pop in during the evenings and perhaps don't get a direct sense of activities. Our activity manager who has herself recently completed a sky-dive, is driving some excellent activities into the home; so if you do get the chance to visit earlier that would be great! The staff team will be very pleased to have your feedback as it is always a boost to morale. Thank you very much for taking the time to do this.

Hi Yvonne, Thank you so much for dropping this review in on The DurhamGate. Your father is a lovely gent, I have enjoyed a few chats with him when at the home and we would love the opportunity to have him back any time. The home manager and the staffing team will be delighted to have this feedback which always gives everyone the boost and encouragement to do well for our residents. Thank you.