Hylton Grange

1 Poole Road, Sunderland SR4 0HG
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8.6 3 Reviews
  • Hylton Grange, Sunderland
Hylton Grange supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

The home provides complex nursing care from a team of trained Registered Nurses and Health Care Assistants. It has also has an in-house Physiotherapist and Occupational Therapist. Residents also have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Hylton Grange isn’t your typical residential care home or supported living service. It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers. For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern, tracheostomies, ventilators and PEG feeding tubes.

Hylton Grange has 30 large bedrooms, each with an en-suite, across three ten-bed communities. This provides a homely and supportive environment that’s more responsive to people’s needs. Residents can personalise their bedroom if they wish. The home also has communal dining and living spaces, sensory bathrooms, as well as an activities hub, therapy room and large accessible gardens.

At Hylton Grange, daily life is all about choice. Activities are personalised to people’s interests, hobbies and goals. They focus on encouraging people to continue to do the things they enjoy, and enabling them to learn, volunteer and find new hobbies too if they wish.

The home has great community connections so people can remain part of their local area. You can often find residents visiting local attractions such as the Penshaw Monument, Herrington Park, the Winter Gardens or enjoying a show at the Empire theatre.
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Care Provided by Hylton Grange

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Hylton Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hylton Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Hackney (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (30)

Hylton Grange Reviews (3)

8.6

Hylton Grange has a Review Score of 8.6 (8.556) out of 10, based on 3 reviews in the last 2 years.
Over all time Hylton Grange has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
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Reviewer Connection to Hylton Grange
  • 1
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Total of 3, showing 1-3
Review from Lyn H (Wife of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say about Hylton Grange other than excellent. The staff make a care home and the staff here, from the management team to the cleaning staff treat the residents with respect, dignity and a caring nature. They are all friendly and supportive to relatives. Aesthetically it's the nicest home
I've been in. Lovely surroundings, big rooms, nicely decorated. I'm very choosy when it comes to my husband's care but I never regretted choosing Hylton Grange. Thank you to the manager and the team.
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Review from Brian S (Cousin of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are genuinely friendly and make me feel at ease.
I don't have any concerns about leaving my relative in their care.
The staff always tell me like it is. I always know what is going on.
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Review from Marie D (Mother of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my daughter has been staying at Hylton Grange she has been given lots of support and encouragement. The staff are all very friendly and approachable which I find very helpful.
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  • Treated with Dignity
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Current Review Score: 8.6 (8.556)

Overview of Review Score

The Review Score of 8.6 (8.556) out of 10 for Hylton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Hylton Grange is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.75 Points relating to the number of positive Reviews for Hylton Grange is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Sarah Hackney

Job Title: Home Manager

Hi, I'm Sarah, the Home Manager at Hylton Grange care home in Sunderland

Frequently Asked Questions about Hylton Grange

What types of Care is Hylton Grange registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hylton Grange have?

There are 30 Single Rooms.

What are the Facilities & Services at Hylton Grange?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hylton Grange to the centre of Sunderland?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylton Grange to verify any information. View our terms and conditions. Hylton Grange has an Enhanced Service - more info.