Moat House Care Home

Moat Park Retirement Village, Great Easton, Great Dunmow CM6 2DL
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9.9 28 Reviews
  • Moat House Care Home, Great Dunmow
Nestled within the Moat Park Retirement Village in Great Easton near Great Dunmow, Essex, Moat House Care Home has undergone a comprehensive transformation. With sixty beds and six meticulously designed suites, the refurbished facility is redefining luxury living with exemplary personalised care.

Moat House offers the highest standards of residential and dementia care. The expertly trained care team are available round the clock, dedicated to providing tailored care that puts residents at the heart of everything they do.

In addition to attentive care services, the home will offer round-the-clock hospitality and a daily fine-dining experience, enriching the lives of residents and contributing positively to the local community.
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Care Provided by Moat House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1650
  • RESPITE Self-Funded Residential Care: £1450 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1550 – £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Moat House Care Home to find out the exact price for your requirements.

Contact Moat House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moat House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tara Crowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors welcome at any time, the home ask that families respect mealtimes.

Parking

  • There is ample parking in the onsite car park.

Moat House Care Home Reviews (28)

9.9

Moat House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 23 reviews in the last 2 years.
Over all time Moat House Care Home has 28 reviews.

Overall Experience
  • 26
  • 2
  • 0
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Date Published
  • 28
  • 5
  • 9
  • 23
  • 5
Reviewer Connection to Moat House Care Home
  • 8
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Caroline S (Granddaughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are incredibly welcoming, friendly, attentive and kind. I feel so assured my grandma is incredibly well taken care of there; she's very happy, comfortable and right at home! It's a lovely place.
Reply from M, Customer Relations Manager at Moat House Care HomeThank you for taking the time to write a review for Moat House Care Home. It is our pleasure to care for your Grandma as part of our family here at Moat House, and we are happy to hear that she is enjoying her time here with us.
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Review from Margaret S (Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, nothing is too much trouble.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeThank you for leaving such a kind review of Moat House Care Home. We are so pleased to know that you are happy with the care our staff team provide and I will share your lovely words with the rest of the team.
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Review from Kathleen P (Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always just caring. I am constantly offered hot drinks and snacks at any time. One or two individuals are not always available, but that is inevitable. I am very deaf and that is taken into account and considered accordingly. Today, for example, my scooter was accommodated and I am sure
that was difficult but was done.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased that you are enjoying your stay and I will share your kind words with the rest of our staff team.
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Review from Bridget S (Sister of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would definitely recommend the Moat House Care Home. All aspects of this wonderful home are excellent. The facilities are first class and the staff are well trained and have cared for my sister in a considerate, caring and loving way.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeThank you for your kind review of Moat House Care Home. We appreciate all comments and feedback. We are glad to know that you are happy with the care for your sister and I will share your lovely words with the rest of the team.
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Review from Jean K (Friend of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My closest and dearest friend is in Moat House with severe Dementia.
I cannot believe how wonderful this home is and I was amazed on my first visit at how friendly and helpful all the staff are.
The constant loving care and attention they give her 24/7, even small personal touches, I am so grateful
and relieved.
She is happy and content and I would recommend this Care Home to anyone caring for a loved one and who needs that extra helping hand.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeWe are so pleased you were impressed by Moat House on your visit. Providing the best care possible for a loved one is so important to us here at Moat House so I will be sure to share your kind words with the team. We look forward to seeing you on your next visit.
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Review from P A (Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was booked in here before I had even seen the place. My daughter said I would love it here and she was right. It's a lovely atmosphere of comfort and even luxury was there from the start. Nothing is too much trouble and all the staff are very helpful and cheerful, you get the impression they really
enjoy working here and helping a lot of old biddies! I love it here and would be happy to die here - but not yet!
Reply from George Byford, Customer Relations Manager at Moat House Care HomeWe really appreciate you taking the time to leave your review. We appreciate such lovely positive feedback from residents. Knowing our residents are happy here at Moat House makes us proud to be a part of your daily lives ensuring you feel safe and cared for.
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Review from M W (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing care for a loved one, in our case for my mother, is a very difficult journey at the best of times. However, I knew the moment I visited the Moat House in Great Easton, we would be happy for my mother to move here. Every member of staff without exception has made the transition as easy as possible
from the initial enquiry to the day-to-day kindness and friendliness shown by carers and support staff. There is flexibility wherever it is needed and there is no doubt that my mother's needs are prioritised. I was initially concerned that a new facility wouldn't host many activities to stimulate my mother who has Dementia. However, the close-knit 'Moat House' community provides an informal, engaging family atmosphere and I can already see a positive change in her demeanour. My mother has also had a few medical hiccups and the response to these needs has been immediate. I honestly could not have asked for a better welcome for my mother. Thank you to all the Moat House team.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeThank you for your kind review. We are very pleased to hear that your mother's move to Moat House has been a positive one for her and your family. We are so glad you felt supported by our wonderful team here at Moat House. I will be sure to share your kind words with the staff.
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Review from A G (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was the first resident at Moat House. She was extremely reluctant to become a resident, albeit for three weeks respite, and she had been living completely independently and found the transition hard. All the staff were aware of this and respected her desire for privacy and to retain as much
independence as possible. She was so reassured by the excellent care given by all the staff following a couple of minor medical procedures, she decided to stay an extra week, maybe longer! From when I first made enquiries all the staff have been professional and understanding. The building is beautifully appointed, and the hospitality and food are excellent. I cannot emphasise how friendly, courteous, professional and caring the staff are, and I would recommend Moat House to anyone seeking care.
Reply from George Byford, Customer Relations Manager at Moat House Care HomeThank you for taking the time to share your feedback. We are so pleased that you are happy with the care that your loved one is receiving at Moat House. I will share your kind words with all the team.
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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Moat House Care Home is calculated as follows: ( (250 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Tara

Tara Crowe

Job Title: Home Manager Joined: 2025

Tara is the Home Manager at Moat House Care Home with an extensive background in the care sector.

Debbie

Debbie Barber

Job Title: Customer Relations Manager Joined: 2025

Debbie Barber is our Customer Relations Manager at Moat House Care Home. Debbie is looking forward to helping residents and their families settle into their next chapter in life. She is also excited to plan great events for the home, make new friends and be a part of the wonderful Moat House staff team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moat House Care Home to verify any information. View our terms and conditions. Moat House Care Home has an Enhanced Service - more info.