What types of Care is Trinity Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Trinity Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trinity Manor to the centre of Stratford-upon-Avon?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Trinity Manor care home, Shipston Road, Stratford-upon-Avon, Warwickshire CV37 8GA

Review from M T (Son-in-law of Resident) published on 29 April 2026 Submitted via Website • Report

Overall Experience

Overall a very good place for my Mum-in-law to live her days now.
She recently moved from independant living in her own 4 bed home in Brighton. The process of assimilation into Trinity Manor has been painless.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you for your kind feedback.

We are so pleased to hear that Trinity Manor has been a positive place for your mother-in-law to settle into, and that her transition from independent living has been smooth and well supported. We understand that this can be a significant change, so it is reassuring to know the process has felt seamless for you all. She has settled in very well with us.

Your comments are greatly appreciated and will be shared with the team.

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Review from D F (Niece of Resident) published on 29 April 2026 Submitted via Website • Report

Overall Experience

Trinity Manor provides excellent care in a clean, spacious and safe environment. The care staff are friendly and welcoming. The activities are well organised and socially inclusive, with staff encouraging engagement and participation. The management staff are not always available when required and

although communication is generally good, there is room for improvement. The building has a good, upbeat atmosphere. The residents appear calm, settled and happy.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you for taking the time to share your feedback with us.

We are very pleased to hear your positive comments regarding the care provided, the environment within the home, and the friendliness of our team. It is also encouraging to know that the activities programme is supporting engagement and that the overall atmosphere is welcoming and uplifting for residents.

We appreciate your honest feedback regarding the availability of management and communication. This is something we take seriously, and we will review how we can improve accessibility and ensure more consistent communication moving forward.

Thank you again for your valuable feedback, which helps us to continue improving our service.

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Review from S H (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report

Overall Experience

My Mum has been at Trinity Manor since November 2024 and to date I have been very satisfied with the home and the care she has received. The staff are patient and friendly, and I do feel that when concerns are raised the management team are keen to find solutions and implement any changes that are required

to maintain the level of care expected.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you very much for your kind feedback. We are delighted to hear that you have been satisfied with the care your mum has received since joining Trinity Manor.

It is especially reassuring to know that you find our staff patient and friendly, and that you feel comfortable raising any concerns. We are committed to listening and responding proactively to ensure the highest standards of care are maintained at all times.

Your feedback is greatly appreciated and will be shared with the team.

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Review from Regan S (Son of Resident) published on 27 April 2026 Submitted via Postal Card • Report

Overall Experience

My dad experiences excellent care at Trinity Manor Care Home. The staff and car is excellent and he is in a very safe environment.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you for your kind words.
We are very pleased to hear that your dad received excellent care at Trinity Manor and that you felt he was safe and well supported by the team. John was a treasured part of our community and home, and he will be greatly missed by everyone here.

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Review from Becky S (Daughter-in-law of Resident) published on 27 April 2026 Submitted via Postal Card • Report

Overall Experience

My mother in law moved in and has found it very difficult in any care home. The staff have been incredible and the level of care and attention is as good as it can be. Big thank you to Suji + Edina for there outstanding care and patience in dealing with Sue. Also a huge thank you to Laura and Alex for

making it possible for Sue to move to Trinity Manor. Leke Edina and Suji with care, Laura and Alex did the same at administration level.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you so much for your kind review.
We are really pleased to hear that Sue has been well supported during her transition, despite how difficult it has been for her. Your feedback means a great deal to the team. We will make sure your thanks are shared with Suji, Edina, Laura, and Alex for their outstanding care, patience, and support in making Sue's move to Trinity Manor possible.

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Review from Jacky M (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report

Overall Experience

My parents moved into Trinity Manor in May 2025. They occupy two rooms situated next door to each other, one is their sitting too and one is their bedroom. This set up works perfectly for them, they have privacy but with the security of knowing someone is always on hand when help is required. The

home is very welcoming and the staff are extremely attentive.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you for your kind feedback. We're pleased to hear that the room arrangement works well for your parents and that they feel comfortable, secure, and well supported.
Your comments about our team and the home are very much appreciated.

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Review from K M (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report

Overall Experience

Attended the mothers day event in the reception area. Tables laid out beautifully with full afternoon tea, bucks fizz. A great example of how this home is going 'the extra mile' for residents. Mum has now been resident for 5 weeks and she has settled well thanks to the lovely staff. We visited many

homes before chosing Trinity Manor and have no regrets.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you so much for your lovely feedback. We're delighted to hear that you enjoyed the Mother's Day event-it means a great deal to the team to know their efforts are appreciated. We always strive to go the extra mile for our residents and their families, so your kind words are truly encouraging.
We're also very pleased to hear that your mum has settled in well over the past five weeks. Supporting new residents to feel comfortable and at home is a priority for us, and it's wonderful to know this has been your experience.
Thank you again for choosing Trinity Manor and for placing your trust in us-it really does mean a lot.

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Review from Debbie T (Daughter of Resident) published on 31 March 2026 Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the home and the care my mother has received. The environment is pleasant and the staff patient and friendly. I feel that when there are issues the manager is keen to find resolutions and, with improved communication in place, I have confidence that the home will go from

strength to strength. I am impressed with the catering and feel the issues with maintenance, laundry and general communications have sensible solutions in the pipeline. The manager and staff I have come into contact with are absolutely marvellous.

Reply from Diana Cole, Supporting Management Team at Trinity ManorThank you for your positive feedback. I'm pleased to hear you are happy with the care provided and the team, and I appreciate your recognition of the improvements being made. Your comments will be shared with staff, and we remain committed to continuing to improve our service.

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Review from K C (Daughter of Resident) published on 27 March 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been at Trinity Manor since October 2024. Recent changes, including improvement in and expansion of activities and food quality have made a marked difference. The atmosphere is more buoyant, which I think is partly down to new members of the activities team, who are encouraging and inclusive.

Mum seems happy with the changes too and has responded by joining in more with fellow residents and engaging with different enrichment activity. The invitation of resident/relative meetings has allowed us to better appreciate what is being done to progressively improve different aspects of the home, including communication.

Reply from Diana Cole, Management Team at Trinity ManorThank you for your kind feedback. We're delighted to hear the recent improvements, especially in activities and food, have made a positive difference and created a more uplifting atmosphere. It's great to know your mum is happier, more engaged, and enjoying the activities. We also appreciate your comments on the meetings, which help keep communication open and transparent.

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Review from Nicholas C (Cousin of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Nursing care outstanding. Telephone system patchy. Reception often not manned. Operational admin - in need of improvement.

Reply from Manager, Management Team at Trinity ManorThank you for your feedback. We're delighted to hear your comments about the outstanding nursing care, and we will be sure to share this with our nursing team.
We also appreciate you highlighting the issues with our telephone system, reception cover, and operational administration. Your comments are helpful, and we recognise the importance of these areas in providing a smooth and supportive experience. We are actively reviewing these aspects of our service to identify improvements.
Thank you again for taking the time to share your experience. Your feedback helps us continue to improve the care and service we provide.

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Review from W A (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My mum was sent here for a month to assess her needs. We paid out £4000 for 2 more weeks. After illness she needs help going to the toilet, dressing etc but has no other problems. The Home was very short-staffed & she often waited ages for help: going to the toilet or didn't get breakfast much before

her lunch! She was once left on the toilet for nearly 2 hours before anyone returned! Daily activities were haphazard, often cancelled.
Alcohol is virtually non existent as are cake and drinks in the bistro. She can't make a coffee from her wheelchair. My mum has taken mild over the counter medication for years. A member of staff went through her drawers & took them.
Laundry wasn't returned when she left. 3 shirts lost. 50 days on (24 emails & 3 phone calls later) we've received 2. Accounting is haphazard. An email said we owed more. We refuted this & have heard no more! The managenent is inefficient and this trickles down through the whole establishment.

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Review from Jenifer F (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Inadequate number of staff - ratio 3-21 patients!
No TV or radio in room. No pictures on room walls, which required maintenance! Dentures not cleaned. Lost items of clothing. Failure to send urine sample for possible UTI when required by relative, which had resulted in an acute infection. Failure

to arrange transport to alternative facility as requested by GP and social care. Inadequate 'overbed' table - one not provided at all until requested. Morar Living - Website tel when phoned says not recognised - chat box and email contact facility - no response. A very disappointing experience at Trinity Manor.

Reply from Mark Webb-Austin, Regional Manager at Trinity ManorDue to the high turnover of D2A placements, TVs and radios arent routinely provided, and personal pictures are not permitted on walls to maintain room condition for incoming residents. We're sorry to hear about your relatives experience with oral care. Records show care was offered but often declined.Families are encouraged to label clothing. In a home, managing unidentified items can be challenging.On 31 May, cloudy urine recorded. Although no typical signs of infection, we increased fluids and arranged a GP visit for 2 June.A transport-related miscommunication has since been resolved.The overbed table, initially declined, was provided the same day.We apologise for any difficulty in reaching us. We aim to return missed calls where possible.We take all feedback seriously and learn from concerns raised. Your comments have been shared with the teams and will inform service improvements. We regret any distress caused and appreciate the opportunity to reflect and improve.

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Review from Tim B (Son of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Both my Mum 92 and Dad 94 have been resident at Trinity Manor in Stratford upon Avon. Dad was cared for by the Dementia Team and Mum is cared for by the Nursing Team. Sadly Dad only spent 9 weeks at TM before he died but during that time he received excellent care by the Care Team and Nurses. He had

a beautiful private room and during his last week we were supported 24/7 by everyone at TM.
That support continued after Dads death and on the day of the funeral helping to get Mum (very limited mobility) to the funeral service in the mobility minibus and afterwards for a private family gathering with Mum.
We researched many options before moving my parents to a Care Home and experienced an alternative provider for Dad following discharge from hospital. There was simply no comparison.
TM not only cares for their residents but importantly the wider family. We definitely choose the right place. A huge thank you to the manager and her dedicated team.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for taking the time to share your heartfelt experience. We are truly sorry for your loss and feel honoured that we were able to support your dad during his time at Trinity Manor, as well as your family through such a difficult period.It means a great deal to hear that both your mum and dad received the care and compassion they deserved, and that our team was able to provide comfort, not only to them but also to you and your family. Supporting our residents and their loved ones is at the heart of everything we do, and your kind words are a reflection of what we strive for every day.We will make sure your message is shared with the entire teamthey will be touched by your appreciation. Thank you again for placing your trust in us.

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Review from Jacqui B (Wife of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

Trinity Manor is well-appointed and furnished to a high standard. The home offers a Cinema, Bistro, and Salon. The TV lounges, quiet rooms and dining rooms are comfortable and smart. Staff are caring, friendly, and knowledgeable. My husband has found it difficult to accept being in the home due to his

young age, but we are trying to make the best of the situation. One thing that helped recently, was the fact that we were able to book private dining. The dining room is lovely and the staff made the event special for us. We have planned our next date lunch! I would recommend Trinity Manor and we feel lucky to have found it.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you for your kind words about Trinity Manor. We're delighted to hear that you find the home's facilities, including the Cinema, Bistro, and Salon, well-appointed and comfortable. Creating an environment that feels welcoming and supportive is at the heart of what we do. We understand that transitioning to a care home can be challenging, and we admire your efforts to make the best of the situation for your husband. We're so pleased that the private dining experience brought joy and helped create a special memory. Our team is always happy to assist in making such occasions meaningful, and we're thrilled to hear you've already planned your next date lunch! Thank you for recommending Trinity Manor. Your feedback means so much to us, and we're grateful for the opportunity to care for your husband. Please let us know if there is anything further we can do to support you both.

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Review from S G (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

We have been delighted with the high standard of care and support provided to Mum by the wonderful staff at Trinity Manor. The home is spotlessly clean and the food is fantastic. A wide variety of activities are provided to keep the residents entertained and engaged. It is reassuring to know she is

in such good and caring hands. I would not hesitate to recommend Trinity Manor.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your kind and thoughtful review. We are absolutely delighted to hear that you have been pleased with the care and support your mum has received from the team here at Trinity Manor. It's wonderful to know you value our high standards of cleanliness, the quality of our food, and the variety of activities we provide to keep residents engaged and entertained. Ensuring our residents feel happy, cared for, and well-supported is at the heart of everything we do, so your feedback truly means a great deal to us. Thank you also for your recommendation- it's greatly appreciated. Please don't hesitate to reach out if there is ever anything further we can do for your mum or your family.

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Review from Jayne G (Wife of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

The Care Home is clean, tidy and with pleasant furnishings. The staff are friendly and helpful and try to accommodate my husband's needs which are not always easy. My only suggestion would be if he could have more interaction in the form of activities as he does say he is bored! He has always been

a "people person". However, I do feel he is well looked after and seems to get on well with the carers which is a great comfort to me.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for taking the time to share your kind and constructive feedback. We're delighted to hear that you find Trinity Manor clean, comfortable, and well-maintained, and that the friendliness and dedication of our staff provides you with reassurance. It's wonderful to know that your husband feels well cared for and has developed good relationships with his carers. We truly appreciate your suggestion regarding more interactive activities, especially given your husband's sociable nature. Ensuring our residents are engaged and fulfilled is a top priority, and we will look into ways to offer additional opportunities for social interaction and stimulating activities. Your feedback is invaluable in helping us improve, and we will do our best to tailor activities to his interests and preferences. Please don't hesitate to reach out if there is anything further we can do to enhance his experience or provide additional support. We are always here to listen and assist.

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Review from C B (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

My mother chose this home after attending for two respites earlier in the year. She is very happy to be there.
All staff are helpful and welcoming and attend to her needs. The rooms and facilities are to a high standard of furnishings. I am a daughter who is not local and am happy to know my mother

is being well looked after. Visitors are made welcome at any time.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your lovely review and for sharing your experience of Trinity Manor. We are delighted to hear that your mother has chosen to make our home her permanent residence after her respite stays and that she is happy and comfortable here. It's wonderful to know that you feel reassured knowing your mother is well looked after, especially as you are not local. Our team takes great pride in providing a welcoming and supportive environment for both our residents and their families. Your kind words about our staff, facilities, and open visitor policy mean a great deal to us, and I will make sure to pass your feedback on to the entire team. If there's ever anything we can do to further support you or your mother, please don't hesitate to reach out.

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Review from Debbie O (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

My mother has been at Trinity Manor Care Home for a year and we have been so pleased with the overall care and facilities. All the staff are so helpful and caring towards my mother. There is now a great entertainment team so my mother now can't say "I'm lonely". She's treated with dignity and kindness.

I can wholeheartedly recommend this 5-star care home.

Reply from Ioana Capatina, Home Manager at Trinity ManorThank you so much for your lovely review and for sharing your experience of Trinity Manor Care Home. It means the world to us to hear how pleased you are with the care and facilities we provide for your mother. I'm especially delighted to know that our team's efforts to create a warm and engaging environment have made a positive difference. It's wonderful to hear that the entertainment team has helped to combat any feelings of loneliness and that your mother feels cared for with dignity and kindness. This is exactly the standard of care we strive to achieve every day. Your wholehearted recommendation and 5-star review are truly appreciated by the entire team. Please don't hesitate to reach out if there is ever anything we can do to further support your mother or your family.

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Review from J B (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report

Overall Experience

A very welcoming care home with excellent facilities and very comfortable rooms. The management and care team work very well together to provide high-quality care in a very pleasant environment. Family and friends of residents are always made to feel very comfortable when visiting. As the son of a resident

who doesn't live close, the home contact is made very easy via telephone. I can call anytime to speak to my mother and get an update on her health.

Reply from Linda Miller, Registered Manager at Trinity ManorThank you for your kind feedback. Staff will be pleased to know that you felt their practices and support were good throughout!

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Review from Lois J (Daughter of Resident) published on 25 June 2024 Submitted via Website • Report

Overall Experience

The care given to Mom was outstanding and I can't thank them enough. Mom passed away peacefully and throughout her illness they kept her comfortable. Thank you, her passing has left a huge void.

Reply from Rachel Thomas, Admin at Trinity ManorThank you for your kind words and recognising all the staff's efforts.